Lenny Rachitsky

APRIL 2, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. If you’re looking for ideas and strategies to drive your own product’s growth, this post is for you. To get the best long-term gains, you should always have a sense of urgency.

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Analytic Tools Customer Experience Weak Development Team Data Visualization 118

UX Studio

APRIL 19, 2024

In the following blog post, we’ll explore some of the issues and provide solutions for creating a better image-generation experience. Generative AI’s visual generation capabilities are improving very fast. Still, currently, prompting is the only way to express your creative vision.

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Generative AI Research Software Feedback Software Customer Experience 75

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. TL;DR End-user behavior monitoring involves observing how users engage with a product.

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The Product Coalition

OCTOBER 27, 2022

so I could feel the accelerator more to improve gas mileage, (similar to using cruise control). My product sense is that the primary persona or user segment is the driver. My product sense is that the primary persona or user segment is the driver. Product managers need to zoom out and then zoom back in.

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Product Talk

FEBRUARY 28, 2024

That’s certainly the case for Kelsey Terry , who’s sharing her story in today’s Product in Practice. In her former role as Director of Product at Going (formerly known as Scott’s Cheap Flights), Kelsey was tasked with running a pilot product trio. This would be a much shorter blog post if that were the case!

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Lenny Rachitsky

FEBRUARY 8, 2024

To get better answers from ChatGPT, be specific and give more context to your questions. This not only improves immediate results but also helps in developing smarter AI systems over time. Before OpenAI, Logan was a machine-learning engineer at Apple and advised NASA on open source policy.

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Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

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Lenny Rachitsky

JANUARY 4, 2024

Brought to you by Teal —Your personal career growth platform | Vanta —Automate compliance. Simplify security | Ahrefs —Improve your website’s SEO for free — Judd Antin has spent 15 years leading research and design teams at companies like Yahoo, Meta, and Airbnb.

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User Testing Research Software Product Research UX 105

Userpilot

MARCH 25, 2024

TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction. enables you to respond more effectively to customer concerns.

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The Product Coalition

JULY 2, 2023

A successful product can only work if people actually buy it. But too many product leaders focus on the product itself and not on what makes it sell. As product leaders you cannot ignore the full customer journey to make sure it makes sense. I’m sure you know this quote and see it a lot in product management.

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User Testing Customer Experience Product Strategy UX 111

Userpilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. That said, let’s explore some secondary navigation examples, the role of secondary navigation in UX, the key differences between primary and secondary navigation, and share some strategies to aid your navigation.

Feedback Software 105

Feedback Software Research Software Data Visualization Product Research 105

The Product Coalition

MAY 18, 2022

Photo by Alexander Shatov on Unsplash One of the most common questions that Product Managers have to deal with is how they would improve the product they are managing. In this blog, I will talk about the steps that I, as a Product Manager at Instagram would take to improve it.

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Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? TL;DR The first step to successfully scaling customer success in your SaaS is to separate your customer success team from customer support. Couple your checklists with interactive walkthroughs to help your users learn by doing.

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Analytic Tools Feedback Software Customer Experience User Testing 99

Userpilot

FEBRUARY 2, 2023

In many cases, content is the first touchpoint of your customer journey – your prospects’ first interaction with your product. Therefore, it’s crucial that your content speaks to them. Content testing is how you ensure that your content is relatable and well-perceived by your audience.

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User Testing Research Software Feedback Software Product Research 97

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate. Use interactive walkthroughs to improve feature adoption and drive value. Collect customer feedback to improve customer experience.

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Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. Start building your marketing conversion funnels but creating all product user personas.

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Analytic Tools Data Visualization Feedback Software Research Software 102

Userpilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

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The Product Coalition

SEPTEMBER 8, 2022

Improve product awareness and your roadmap. No matter what kind of product you have, the first order issue you’ll need to address as a product manager is Search Engine Optimization (SEO). If your product related content isn’t optimized for Google search, it’s much harder for your potential customers to find you.

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Data Visualization Analytic Tools Reporting Tools Research Software 138

The Product Coalition

OCTOBER 8, 2023

Feature selection involves choosing the most relevant data points to feed into your algorithms. Curated content can include articles, blog posts, videos, and podcasts from experts, influencers, and community members. Building Community Creating a sense of community and facilitating user interactions can elevate the platform’s appeal.

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Data Visualization Reporting Tools Feedback Software Customer Feedback 130

Userpilot

DECEMBER 22, 2023

Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. Microcopy helps users discover relevant features and understand how the product works so that they can use it effectively to achieve their goals. This leads to increased customer loyalty and builds trust.

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Analytic Tools Feedback Software UX Data Visualization 104

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. TL;DR Customer experience (CX) encompasses the entire user journey and even broader than that, the wider perception customers have of your product. AI can greatly improve the customer experience.

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The Product Coalition

MARCH 5, 2023

Product-Led Growth practice lead, Dave Boyce describes the distinction between finding product-market fit (PMF) versus finding go-to-market fit (GTMF). By Tremis Skeete , for Product Coalition Getting the product right and ready before launch is critical for digital product businesses.

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Userpilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! They’re in a visual format that’s understandable and informative, enabling you to take the next steps to improve. Diagnostic analytics involves finding the cause behind patterns in your customer data.

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Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

MAY 30, 2023

TL;DR A customer experience survey is a questionnaire designed to help a business capture customers’ thoughts and feelings about a product. Customer experience surveys help you make data-informed decisions, identify areas for improvement, and eventually increase customer retention.

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User Testing Product Research Customer Feedback Feedback Software 98

The Product Coalition

DECEMBER 10, 2023

However, provoking productive disagreements is a key leadership skill you want to master. Photo by Google DeepMind on Pexels When I started Infinify I felt I found my true life mission — helping founders, product leaders, and their companies grow. If you see the connection between that skill and product leadership you are 100% right.

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Userpilot

AUGUST 10, 2023

In a dynamic and fast-evolving world, understanding where you can leverage automation is important: behavioral marketing automation is quickly becoming a valuable skill for product marketing professionals. There are many ways to introduce behavior-based marketing automation in your product. behavioral targeting).

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Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. In this article, we’re going to set you up for success with a whopping 20 ideas to draw from and use in your own SaaS. Building a product survey is more complex than you might imagine.

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Product Research Customer Feedback User Testing Customer Experience 97

Userpilot

JULY 2, 2022

While a price increase announcement can be seen as negative news for your customers, communicating it right will help you ease the tension and retain your customers. The most important thing is to use different channels including in-product communication , email, social media, and website. What is a price increase announcement?

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User Testing Feedback Software Customer Experience Customer Feedback 98

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. But it’s not your only option. They are typically led by your sales team or a customer success manager.

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Feedback Software Customer Experience User Testing Customer Feedback 99

Mixpanel

JUNE 10, 2022

First impressions are critical for a successful product. A good product onboarding experience can help achieve product-market fit and drive revenue, while a poor experience can drive customers away. Understand your users. Most successful digital products are designed to be self-service. Simplify signups and logins.

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Onboarding KPIs Data Visualization Customer Experience Analytic Tools 105

Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. The best marketing analytics tool for your business needs. The best marketing analytics tool for your business needs. Userpilot is a powerful product analytics and in-app marketing platform for SaaS companies. Let’s get started.

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Userpilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. Let’s assume your tool helps the user easily schedule work meetings. User adoption is how you measure how much of your product the user is regularly using. Let’s get started!

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Feedback Software Customer Experience User Testing Onboarding KPIs 98

Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product.

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Feedback Software Research Software User Testing Customer Experience 98

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers.

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Research Software Onboarding KPIs Data Visualization Customer Experience 97

Lenny Rachitsky

APRIL 4, 2024

Brought to you by: • Explo —Embed customer-facing analytics in your product • Vanta —Automate compliance. Delegate tasks you don’t excel in or enjoy, or structure your role to minimize exposure to them. Define your metrics: Identify specific metrics that matter to you.

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The Accidental Product Manager

MAY 1, 2023

Product managers want to know if telling their potential customers that there are limited supplies of a product really works. The Concept Of Product Scarcity Any of us who have bought a book on Amazon or made other online purchases are familiar with the message: “Only 2 left in stock – order soon.”

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Userpilot

JUNE 30, 2023

It enables them to reach audiences across the globe to drive market expansion and product growth. TL;DR Content localization is the process of adapting your content so that users in different countries feel as if it was originally written for them. Start building your localization strategy by identifying the right market.

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Research Software Analytic Tools User Testing Onboarding KPIs 94