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Intercom Surveys In-Depth Review + Better Alternative

Userpilot

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. A better alternative you can adopt.

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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

Some of the features that you should look for in a knowledge base include a search bar, live chat, multilingual support, feedback & analytics options, 3rd party integrations, etc. Some of the most notable ones are Userpilot, Zendesk, HelpScout, Zoho, WixAnswers, HappyFox, HelpCrunch, Intercom, Stonly, and Freshdesk.

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The Role of Customer Success Teams

The Product Coalition

Include CS in your system to enrich your feedback with customer data and you’ll be able to prioritize features more effectively. Role 1: Customer Success can log product feedback and feature requests First, CS should systematically collect the feedback they get and have a process to send it to Product teams.

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Appcues Analytics: An In-Depth Review [Features, Alternatives, and More]

Userpilot

We’re having a closer look at the key Appcues analytics features, discussing their pros and cons, and checking out a few user reviews. TL;DR Appcues is a product adoption platform that allows you to track and analyze product usage and design onboarding experiences to drive feature and product adoption.

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UserGuiding Alternatives – Better User Onboarding Platforms for your SaaS

Userpilot

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. That said, it's not that agile digital adoption platform as one might expect. Userguiding features.

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The Ultimate Guide to Product Tours Software

Userpilot

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Too many product tours are passive, untargeted and ineffective.

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

Some of the must-have features of a good training platform include in-app guidance, self-serve resources, user segmentation , and gamification. Tools reviewed: Userpilot, UserGuiding , Chameleon , Help Scout, TalentLMS, Skilljar, Docebo, Intellum, and SAP Litmos. Faster product adoption. What is customer education?