Userpilot

JULY 22, 2021

Appcues Product Tours is one of the most popular tools for building new user onboarding for SaaS. In this post, we will explore the pros and cons of building product tours in Appcues, how to do it, and look at the top 3 alternatives for your SaaS. How to build Appcues product tours? But is it the best tool?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. Then, it’s relatively simple to create an onboarding process that meets their needs and drives adoption. What are onboarding tooltips? Ready to get started? Let’s dive in!

Analytic Tools 98

Analytic Tools Customer Experience User Testing Customer Feedback 98

Userpilot

MARCH 16, 2023

TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. UserGuiding is a cloud-based digital platform that provides onboarding solutions for teams.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? An onboarding process describes the activities and flows that help users get value out of your product or SaaS. An interactive onboarding experience is user-driven and is influenced by their actions.

Customer Experience 97

Customer Experience User Testing Data Visualization Construction 97

Userpilot

JULY 6, 2022

How can progressive onboarding help you create a personalized user onboarding experience ? Is it a better way to onboard new users? How’s it different from function-oriented app onboarding? This article will guide you through how to use progressive onboarding to boost customer engagement in your app.

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UX Customer Experience User Testing Data Visualization 105

Userpilot

APRIL 14, 2023

This could be via UX patterns like modals , tooltips , walkthroughs , tours , or checklists. A comprehensive onboarding tool must have feedback functionality to help teams track trends in user sentiment and identify areas for improvement. Product tours – like interactive walkthroughs, but less interactive and more linear.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Intercom, Inc.

JANUARY 18, 2023

Retention is about more than onboarding. Spoiler alert: this isn’t about onboarding campaigns. Don’t get us wrong – they’re really important when it comes to customer retention, and we’ve covered them extensively in blog articles, podcast episodes, and even in our recently refreshed guide, The Onboarding Starter Kit.

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User Testing Customer Feedback User Friction Strategy 118

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. The example we’ll explore from Airtable is primarily focused on app user onboarding. If you are looking for ways to use Airtable for employee onboarding this article doesn’t cover that.

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Feedback Software 99

Feedback Software Customer Experience User Testing Customer Feedback 99

Userpilot

JANUARY 11, 2022

Have you ever been through Slack onboarding? I went through it recently as part of a new project I’m working on and was blown away by how instructive Slack’s onboarding process is. So let’s look at Slack’s onboarding as a case study and see what other SaaS businesses can glean from it.

Customer Experience 98

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Userpilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. Appcues and Pendo are both types of onboarding software, designed to help boost customer engagement. Appcues and Pendo are both types of onboarding software, designed to help boost customer engagement.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

DECEMBER 6, 2022

It could be product trial onboarding that helps you figure out how to solve it. In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. But what exactly goes into an effective onboarding process? Ready to get started?

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

Userpilot

JULY 14, 2022

Getting user onboarding right is critically important for any SaaS: in this article, we’re going to explore the powerful concept of minimum viable onboarding. We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product.

Customer Experience 95

Customer Experience Analytic Tools Customer Feedback Data Visualization 95

Userpilot

JANUARY 8, 2024

For instance, use educational blog posts for awareness, case studies for consideration, and product demos for decision-making. By watching the tour, trial users are better equipped to maximize the tool and convert to paying users. By watching the tour, trial users are better equipped to maximize the tool and convert to paying users.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. That’s a product tour , and you should avoid those.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Today’s article is going to discuss the onboarding phases and their importance for product adoption. Customer onboarding is the process of guiding users through your product and showing them how everything works.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Product tours are a way of showing users the product features they need to learn in order to activate.

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Analytic Tools Feedback Software Onboarding KPIs Software Review 96

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. User onboarding. Onboarding checklists. NPS surveys.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 96

Userpilot

DECEMBER 22, 2023

In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. Enhances user understanding and engagement Microcopy is essential for onboarding users and helping them discover the relevant features. Microcopy UX: GA4 product tour. For example, run A/B and usability tests. Get the demo to see how!

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Analytic Tools Feedback Software UX Data Visualization 104

Amplitude

AUGUST 26, 2020

Create an Onboarding Experience Around “Aha” Moments. As Chameleon’s CEO, Pulkit Agrawal, wrote on our blog , “A massive amount of churn occurs in the onboarding phase of your product.” If you can reduce churn while customers are in the onboarding phase of your product, your customer retention rate will logically increase.

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User Testing Customer Experience Analytic Tools Research Software 114

Userpilot

JANUARY 9, 2023

Personalize the onboarding process according to users’ JTBD. Some helpful strategies include: Personalize the onboarding process for new customers. Nailing the onboarding process is a crucial customer retention strategy. To successfully personalize each user’s onboarding flow, you must first understand their needs.

Feedback Software 97

Feedback Software Analytic Tools Research Software Customer Experience 97

Userpilot

APRIL 8, 2022

Userpilot vs Appcues as your new user onboarding tool ? Userpilot is a digital adoption platform that allows teams to build custom user onboarding experiences without any coding. Appcues is a great product experience tool that you can use to onboard users with product tours. Appcues offers good onboarding templates.

Analytic Tools 98

Analytic Tools Data Visualization Software Review Customer Experience 98

Userpilot

OCTOBER 20, 2022

A user onboarding academy will help you get started on user onboarding and how to build great user onboarding flows. In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. What is user onboarding?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Certifications 98

Userpilot

JUNE 19, 2023

SaaS LMSs like TalentLMS, Skilljar, Docebo, Litmos, iSpring Learn, Paradiso, SkyPrep, or Blackboard allow you to create complex and structured online and blended training courses for staff onboarding and partner training. To see how Userpilot can help you onboard and educate your customers, book the demo! What are these features?

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Systems Review 96

Userpilot

MARCH 16, 2022

Creating an effective onboarding user flow is one of the most important tasks for any savvy SaaS owner. If you want new users to get the most from your product – ultimately boosting user retention – you need to concentrate on getting user onboarding right. What is a user onboarding flow? Let’s dive in!

Data Visualization 105

Data Visualization Customer Experience User Testing Customer Feedback 105

Userpilot

AUGUST 16, 2023

Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Appcues is a user onboarding platform allowing you to design and implement personalized user experiences without writing code. Use checklists , interactive walkthroughs , and self-service portals to improve the customer experience.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

APRIL 29, 2022

You can tailor in-app onboarding to make it more personal. If you haven’t implemented a proper in-app onboarding experience , they may get confused about how to best use your platform. Long product tours instead of personalized onboarding: Personalized onboarding is faster than lengthy product tours.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Customer Feedback 98

Userpilot

NOVEMBER 28, 2022

First, you may have failed to onboard new customers and deliver value. To reduce your churn rate, start by personalizing your onboarding experience to deliver value at a time when it’s most needed. Here are the four main reasons why a customer churns: You failed to onboard new customers and drive value.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

APRIL 30, 2022

In this blog post, you’ll learn an honest opinion about both growth strategies. With this, you can create a personalized onboarding flow relevant to each user’s journey. Onboarding checklists can also serve as a guide to help users reach the activation stage immediately. Let’s get started!

Feedback Software 104

Feedback Software User Testing Customer Feedback Customer Experience 104

Userpilot

MARCH 26, 2020

Maybe your onboarding process isn’t great and they are not adopting the key features that drive them to the ‘ AHA moment’ – where they get the value of your product. When you’re first designing your signup and onboarding flows, you need to make some assumptions. But how do you know what is not working?

Analytic Tools 118

Analytic Tools Research Software Customer Experience Onboarding KPIs 118

Userpilot

FEBRUARY 1, 2022

Appcues features include most used user onboarding UI patterns such as flows, NPS, and checklists that best product adoption tools on the market provide. Appcues is an onboarding software that’s been on the market for quite some time, mostly known for the ability to create product tours using an intuitive UI.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

OCTOBER 31, 2022

Here are five effective strategies to boost user engagement: Create interactive walkthroughs and onboarding checklists to guide users properly and remove fatigue. This can be due to several reasons: perhaps there were issues with the onboarding process, lack of customer support, missing features, or a combination of all three.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Strategy Customer Experience 98

Userpilot

JANUARY 11, 2022

If you make new features open in a new tab every time, you’ll disrupt your onboarding automation and disorientate your customer. Limit onboarding checklists to no more than 3-4 items. Never give linear product tours that always go through all your features in the same way, regardless of the customer’s needs.

Analytic Tools 105

Analytic Tools Research Software UX Customer Experience 105

Userpilot

OCTOBER 27, 2021

But rest assured, the two are not interchangeable, and in this article we’ll clearly lay out what the differences are and how to choose the best DAP for your company’s user onboarding needs. WalkMe and Whatfix both market themselves to large companies with employee onboarding and training needs. So let’s get right to it!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

NOVEMBER 30, 2022

Top use cases for tooltips in SaaS: new user onboarding , product tours, feature announcements, and contextual upsells. The common use cases are new user onboarding (primary and secondary onboarding ), product tours, feature announcements, and contextual upsells. New user onboarding. Product tour.

Analytic Tools 96

Analytic Tools User Testing Customer Experience Data Visualization 96