Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Anticipate customer needs and offer proactive help with tooltips. Provide self-service support with a resource center. 13 customer retention strategies for increasing the customer lifetime value Convinced to focus on retention marketing in your SaaS?

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

JUNE 22, 2023

A good customer churn rate is 3% or less for SaaS companies. Offer a comprehensive in-app resource center to provide self-service and prioritize proactive customer service. While the average churn rate for SaaS companies is around 5%, a good churn rate is 3% or less. What is a good customer churn rate?

Data Visualization 94

Data Visualization Feedback Software Analytic Tools Customer Experience 94

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. Consider building one for your SaaS.

Customer Experience 91

Customer Experience Feedback Software Customer Feedback User Testing 91

Userpilot

JANUARY 3, 2023

The main way SaaS companies determine this risk is through in-app activities. Proactively act on data sources to reduce churn. You can also consider involving your support or sales team in the conversation. Proactively monitor customer satisfaction. Take a look at the support tickets. Prevent negative reviews.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94

Userpilot

FEBRUARY 4, 2023

Fast support, personalized experiences, and feedback collection are all core strategies that can help you wow your customers. How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction. Userpilot’s self-service knowledge base.

User Testing 92

User Testing Customer Experience Customer Feedback Feedback Software 92

Userpilot

NOVEMBER 29, 2022

Customer attrition is one of the most vital metrics for SaaS companies to keep an eye on. Best practices for SaaS to reduce customer churn and retain existing customers include: – Build personalized onboarding to shorten the time-to-value. – Create an in-app help center to educate and support customers.

Data Visualization 104

Data Visualization Customer Feedback User Testing Customer Experience 104

Userpilot

OCTOBER 4, 2022

In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. Customer retention is taking proactive steps to engage customers and make them love your product so they’ll keep renewing their subscriptions. Good CRR depends on the industry, but for SaaS, over 35% is considered good.

Feedback Software 97

Feedback Software Customer Experience Customer Feedback Data Visualization 97

Userpilot

OCTOBER 19, 2022

To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. So, what are the different customer types you can expect to meet in SaaS? Website visitors may find your website through an ad or blog post. Types of Customers in SaaS.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Research Software 98

Userpilot

MARCH 22, 2022

How can SaaS quick ratio help you achieve sustainable, healthy growth? The SaaS quick ratio measures the growth efficiency of a company. The quick ratio is a relatively better measure of a SaaS company’s growth prospects than other metrics like monthly recurring revenue (MRR) and expansion MRR.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Software Review 98

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Multiple self-service customer support options let customers quickly solve their issues.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. NPS is crucial for SaaS businesses because it helps you track user sentiment , find areas of improvement and optimize the user journey. The average NPS is 31 for SaaS businesses. Why is NPS crucial for SaaS companies?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MARCH 31, 2023

To reduce churn , proactively reach out to high-risk customers, offer in-app self-service support, and run A/B tests for product optimization. In SaaS, it’s more popularly known as customer churn and occurs when your product or service fails to offer continuous value to customers. Reach out to detractors proactively.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 94

Feedback Software Analytic Tools Product Research User Friction 94

Userpilot

AUGUST 30, 2023

Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. Your proactive customer support demonstrates how much you care about your customer and persuades more customers to stick with your product or service. Why is time to resolution important?

Customer Experience 97

Customer Experience Onboarding KPIs User Testing Customer Feedback 97

Userpilot

MARCH 1, 2022

Looking for ways to bring back inactive users for your SaaS? In this article we’ll go over: how to define an inactive user -SaaS- (hint: it’s not just a user that hasn’t logged in). But how do you define an inactive SaaS user? How do you define an inactive user in SaaS?

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits. Next, proactively tackling areas of friction to drive down the churn rate. Most SaaS products have a global market.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Customer Experience 94

Userpilot

JULY 25, 2022

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. Some of the most common onboarding challenges are high user churn, low feature adoption , poorly converting marketing emails, support issues, and users failing to reach the activation point. Low feature adoption.

Feedback Software 96

Feedback Software Onboarding KPIs Analytic Tools User Testing 96

Userpilot

JULY 11, 2022

It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. Create an in-app help center to provide proactive support.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

AUGUST 28, 2022

In SaaS, customer value is a user’s perception of what your product or service is worth. Provide on-demand self-service support with a resource center. Use NPS surveys to measure loyalty , proactively reach out to detractors , and launch customer loyalty programs. What is customer value in SaaS?

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. Let’s see how you can use them to achieve more critical SaaS objectives.

Feedback Software 97

Feedback Software Analytic Tools Research Software Product Research 97

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JULY 21, 2022

You must ensure that your users have access to self-service support and human help at all times—which might get complicated in practice. A customer service model defines your process for supporting your customers whenever they face any obstacle with your product. Only offering personalized support on custom plans.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

AUGUST 11, 2022

Although CS and support offer customer assistance, CS is more about helping users proactively and building long-term relationships. Customer success is the practice of ensuring customers get their desired outcome when using your SaaS. Customer success teams vs. customer support teams. What is customer success?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

OCTOBER 11, 2022

You have abysmal customer support. Take a proactive approach to proactively guide your customers. For example, if a Saas product has a lot of bugs and creates friction when users are trying to achieve a goal, then it will leave customers dissatisfied. The price is too high compared to the value it delivers.

Customer Feedback 97

Customer Feedback Feedback Software Customer Experience User Testing 97

Userpilot

AUGUST 31, 2022

Be responsive and proactive with customer communication. Proactively reach out to detractors and turn them into fans. Why are raving fans essential for a SaaS business? Swamped with many SaaS options, people constantly turn to reviews and opinions from colleagues to decide on the best software solution.

Feedback Software 94

Feedback Software User Testing Customer Experience Onboarding KPIs 94

Userpilot

JULY 18, 2023

This article shows you various ways to calculate churn, make sense of the data, and create proactive solutions to retain more customers. For established SaaS companies, the average churn is between 5% to 7% per year, early-stage startups should expect an average annual churn of 10% to 15%. Offer self-serve support to remove friction.

User Testing 94

User Testing Feedback Software Data Visualization Customer Feedback 94

Userpilot

OCTOBER 30, 2022

Customer success or customer support, which department should you focus on to drive retention? Proven strategies to grow retention in SaaS: Refine the onboarding experience. In addition to a strong support team, make self-service easily accessible. Customer support vs. customer success: Which one is responsible for retention?

Feedback Software 96

Feedback Software Data Visualization Customer Communications Customer Experience 96

Userpilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. You should take proactive action to mitigate brand damage by considering them as threats. The proactive feedback after specific interactions can provide you with insights to identify unhappy customers.

Data Visualization 97

Data Visualization Feedback Software Product Research Analytic Tools 97

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Use product analytics to uncover frictions and eliminate them proactively. Create NPS surveys in Userpilot.

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Embedded Analytics 90

Embedded Analytics Data Visualization Analytic Tools Feedback Software 90

Userpilot

AUGUST 29, 2022

Since customer success is a relatively new career, CSMs tend to take tasks from sales, support, product marketing, and more than they can handle. Although customer success and support offer customer assistance, CS is more about helping users proactively and building long-term relationships. What is customer success?

Feedback Software 97

Feedback Software Research Software User Testing Customer Feedback 97

Userpilot

JANUARY 9, 2023

Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Personalized onboarding ensures each user learns how your SaaS product serves their unique, individual needs. Provide proactive customer service personalized for different users.

Feedback Software 97

Feedback Software Analytic Tools Research Software Customer Experience 97

eG Innovations

MARCH 14, 2023

Cloud Outages do Happen Over the past few months, I’ve written a couple of blogs analyzing significant Azure outages that affected multiple services. A “heartbeat” function is supported by eG Enterprise to let administrators know that the email alerting functionality is operational.

Analytic Tools 52

Analytic Tools Data Visualization Enterprise Customer Experience 52

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Remove friction and elevate the customer experience with self-service support.

Feedback Software 91

Feedback Software User Testing Customer Experience User Friction 91

Userpilot

MAY 5, 2022

This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. Among the most common roots that lead to customer churn are insufficient onboarding, bad customer support, wrong product expectations, and high pricing. Increase customer retention.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JANUARY 27, 2023

As a SaaS product manager , how do you give users a chance to experience your product value? So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Provide adequate customer support during the trial to help users activate and show off your commitment to serving them.

Feedback Software 98

Feedback Software Analytic Tools B2B Data Visualization 98

Userpilot

NOVEMBER 28, 2022

If you’re a SaaS company, the ideal churn rate is between 5-7%. Proactively reach out to detractors who are at risk of churning and offer 1-on-1 help. Churn rate benchmarks in SaaS. If you’re a SaaS company, an ideal annual churn rate should be between 5% – 7%, while the monthly churn rate should be below 1%.

Feedback Software 97

Feedback Software Customer Feedback Customer Experience User Testing 97