Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. You can’t have a business without a product and you can’t maintain a customer base without Customer Success.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. What is a digital adoption platform? Book the demo!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. Discover the critical stages of each funnel and tools that help you gather actionable insights. Create data-driven product roadmaps. Google Analytics – Best tool for tracking website conversion funnels.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A user has reached ‘adoption’ when they start paying for your services. Ready to get started? Let’s dive right in!

Analytic Tools 94

Analytic Tools Feedback Software Framework Onboarding KPIs 94

UX Studio

APRIL 19, 2024

Current generative AI tools can come up with videos and images within minutes. To make image and video generation tools more reliable and to increase creatives’ trust in them, we should take a critical look at the current user experience with these tools. Will image generation AI help them?

Generative AI 75

Generative AI Research Software Feedback Software Customer Experience 75

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product. Then, you’ve come to the right place!

Feedback Software 101

Feedback Software Analytic Tools Research Software Data Visualization 101

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. What is user adoption?

Analytic Tools 95

Analytic Tools Feedback Software User Testing Data Visualization 95

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

JUNE 30, 2023

Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Userpilot is a product adoption platform that offers an AI-powered writing assistant to generate SaaS microcopy.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

FEBRUARY 24, 2023

Are you wondering if Appcues offers the right analytics functionality for your product? We also show you how it stacks against Userpilot analytics in case you’re considering alternative products as well. Userpilot is an alternative adoption tool that offers more comprehensive analytics features at a lower price point.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs Software Review 97

Userpilot

APRIL 28, 2023

The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. Teams use AI-powered tools, like Synthesia, to create video tutorials. Book the demo!

Artificial Inteligence 92

Artificial Inteligence User Testing Feedback Software Analytic Tools 92

Userpilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. Let’s assume your tool helps the user easily schedule work meetings. User adoption is how you measure how much of your product the user is regularly using. What is user adoption?

Feedback Software 98

Feedback Software Customer Experience User Testing Onboarding KPIs 98

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. Therefore, as a product marketer, you need to continually update your skills to remain relevant in a constantly changing industry.

Research Software 97

Research Software Analytic Tools Feedback Software Data Visualization 97

Userpilot

APRIL 20, 2023

Improving product adoption is a pivotal part of any product manager’s job. To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. What is product adoption?

Analytic Tools 85

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 85

Userpilot

SEPTEMBER 2, 2022

In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. What to look for in the right instructional design tool. The top ten instructional design tools on the market. I nstructional design tools vs digital adoption platforms. Let’s go!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Accessibility features are making UX design more inclusive.

Analytic Tools 104

Analytic Tools Data Visualization User Testing Reporting Tools 104

Userpilot

FEBRUARY 26, 2023

Renewal playbooks help customer success managers to improve customer retention and satisfaction, boost product adoption , and manage the renewal process more effectively. The renewal process begins immediately after a user signs up for your product. As such, the playbook first ensures increased product adoption.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

NOVEMBER 17, 2022

Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Client onboarding is the process of welcoming new clients and familiarizing them with your product to ensure customer success. Increased customer satisfaction. Less churn.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

JANUARY 6, 2022

Looking for user onboarding tools for your SaaS? Tired of reading tons of generic reviews that don’t really help you discover which tool is best for you? Product adoption is critical to the success of a SaaS business because it reduces churn, improves opportunities for customer expansion, and increases user activation.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Software Review 98

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 96

Customer Experience Analytic Tools User Testing Customer Feedback 96

Userpilot

OCTOBER 4, 2022

What are the main categories of adopters? What are the key differences in how they adopt products? Which of them are most useful for product managers of early products? The adopter categories divide consumers into groups depending on their readiness to use new products or innovations. Book a demo !

Feedback Software 97

Feedback Software User Testing Product Research Customer Feedback 97

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Repustate – best multilingual sentiment analysis tool.

Data Visualization 102

Data Visualization Feedback Software Analytic Tools Reporting Tools 102

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

Analytic Tools 76

Analytic Tools Feedback Software Research Software Data Visualization 76

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. o get the sponge mode on and dive in!

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

DECEMBER 6, 2022

Figuring out how to get users to part with their hard-earned cash and actually pay for your product is a big challenge. It could be product trial onboarding that helps you figure out how to solve it. A product trial is an aspect of a product-led growth strategy: using the product itself to attract and convert new customers.

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

Userpilot

MAY 18, 2022

Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Businesses use Pendo Feedback to collect and prioritize product requests. Pendo Feedback focuses on feature requests, while Pendo Polls are microsurveys triggered during product tours. conduct product road mapping.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

The Product Coalition

JULY 6, 2023

Users will be vocal about the products they do, don’t like using, and don’t settle for less than the very best. Here when product-led growth comes into play. To build a successful SaaS company today, you must understand product-led growth and build it into your business and product from the very beginning.

Research Software 115

Research Software Feedback Software User Testing Product Research 115

Userpilot

JULY 31, 2023

What does a product marketing manager (PMM) do? Chances are you already know their broad responsibility is to develop and implement a marketing strategy roadmap for a specific product. TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding.

Product Marketing 96

Product Marketing Onboarding KPIs User Testing Marketing 96

Userpilot

DECEMBER 17, 2021

Product marketing vs marketing? You see a lot of SaaS companies hiring for product marketing roles and it’s a bit confusing. Is there even any difference between product marketers and your regular marketer? There’s a difference between product marketing and traditional marketing. Which does your company need?

Feedback Software 105

Feedback Software Research Software Product Marketing Marketing 105

Userpilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure.

Onboarding KPIs 93

Onboarding KPIs Analytic Tools Customer Experience Product Research 93

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Focus on their JTBDs, pain points , and gains from using your product. Userpilot is a product growth platform.

Research Software 97

Research Software Feedback Software User Testing Reporting Tools 97

Userpilot

SEPTEMBER 30, 2022

Is there such a thing as analytics for product managers? This article explicitly explains what metrics are essential to product management teams and how to collect the data. Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 94

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. TL;DR A feature release involves adding and launching feature improvements or new functionality to a product.

Onboarding KPIs 90

Onboarding KPIs Feedback Software User Testing Product Research 90

Userpilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. 16 Customer acquisition strategies to grow your customer base This section covers strategies to attract your ideal users and keep them glued to your product when they finally sign up. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

AUGUST 6, 2023

Introduces tools that you can use to automate your marketing processes. TL;DR Marketing automation describes the use of software tools to automate repetitive marketing tasks, like sending emails or scheduling social media content. Explains why it’s worth investing in. Identifies the areas of marketing that you can automate.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Data Visualization 96

Userpilot

MARCH 1, 2022

Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. I’m sure at some point you’ve found yourself asking the question, “ am I using the right product toolkit ?”. Process first, tool later. Let’s jump right in!

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Communications 98

Userpilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. Secondary navigation is essential to enhance feature accessibility, streamline the user journey , optimize space, and increase feature adoption. When to choose separate menus for secondary navigation?

Feedback Software 105

Feedback Software Research Software Data Visualization Product Research 105