Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty.

Analytic Tools 84

Analytic Tools Data Visualization Research Software Onboarding KPIs 84

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Customer Experience 85

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it.

Customer Experience 96

Customer Experience Feedback Software Education Customer Feedback 96

Intercom, Inc.

APRIL 30, 2020

So today we’re excited to announce two new programs for Intercom app builders and service providers: the App Partner Program and the Service Partner Program. Example sales one pager. The reason why companies integrate with Intercom is to help their customers get as much use as possible out of their product. Improve retention.

Feedback Software 223

Feedback Software Webinar Customer Experience User Testing 223

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 82

Feedback Software Analytic Tools Product Research User Friction 82

Userpilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. It enables them to reach audiences across the globe to drive market expansion and product growth. Our article provides guidance for SaaS teams on how to effectively localize their content. Content localization can benefit SaaS companies in a number of ways.

Research Software 82

Research Software Analytic Tools User Testing Onboarding KPIs 82

Userpilot

OCTOBER 21, 2022

Boost product growth. The best practices for building customer confidence include: Using advanced segmentation to personalize the product experience and build trust. Communicating what you’re working on and announcing product changes in a timely manner, so customers have enough time to adjust.

Feedback Software 96

Feedback Software User Testing Customer Experience Customer Feedback 96

Userpilot

AUGUST 21, 2021

A product is only as good as its features. When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. Feature engagement in SaaS refers to observing user engagement and interactions with your product features to know what brings value to them.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

AUGUST 31, 2021

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. That's where using a release notes template can help you consistently show your users how to get more value out of your product. An example of a funny release note. So why are product release notes important?

Feedback Software 95

Feedback Software Analytic Tools User Testing Data Visualization 95

Userpilot

MAY 17, 2022

Are you a product manager looking to add enhancements to your existing product and improve engagement ? But what is a product improvement? There will always be changes, updates, and improvements that need to be implemented to improve user experience and keep products competitive. What is a product improvement?

Feedback Software 92

Feedback Software User Testing Product Research Customer Feedback 92

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. For example, run A/B and usability tests.

Analytic Tools 97

Analytic Tools Feedback Software UX Data Visualization 97

Userpilot

FEBRUARY 7, 2023

In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. In-app messages are used to engage with users as they use the product, while push notifications are used to draw user attention back when they aren’t using the product.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience User Testing 95

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? A retention rate of 90% or above is considered good in the SaaS world. Late-stage customer retention examples include: Announcing new features designed to help your users get extra value.

Product Research 77

Product Research Onboarding KPIs Customer Experience Data Visualization 77

Userpilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. Let’s get started!

Feedback Software 87

Feedback Software Messaging Customer Feedback Customer Experience 87

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life. Lay out a customer journey map.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Data Visualization 79

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. TL;DR A feature release involves adding and launching feature improvements or new functionality to a product.

Onboarding KPIs 77

Onboarding KPIs Feedback Software User Testing Product Research 77

Userpilot

JULY 7, 2022

You might have a great product, but are your users engaging with it? You won’t be able to engage customers with your product. Customer stickiness is when a user makes repeated purchases of the same product because of transactional values (price, quality, etc.). This is also the outcome of product stickiness).

Research Software 92

Research Software Feedback Software Customer Experience User Testing 92

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. User persona example. Software users only continue subscribing if they find your platform useful.

Feedback Software 80

Feedback Software User Testing Customer Experience User Friction 80

Userpilot

APRIL 30, 2022

Are you using in-app notifications for your SaaS product? Modals are great for welcoming new users, big feature releases, or announcements. You can use slideouts to collect feedback, remind users to try one of your features, or send messages like a webinar announcement. Hotspots are like tooltips but far less invasive.

Feedback Software 95

Feedback Software Analytic Tools Software Review Customer Feedback 95

Userpilot

FEBRUARY 20, 2020

So your team deployed new product updates again this week. So to get their attention, you have to anchor your product update from the “ what’s in it for them ” perspective. Here’s how to do your product updates right. How many product request messages do you get every day? Users don’t care about your new features.

Feedback Software 112

Feedback Software Onboarding KPIs User Testing Customer Experience 112

Userpilot

AUGUST 29, 2022

Since customer success is a relatively new career, CSMs tend to take tasks from sales, support, product marketing, and more than they can handle. Customer success (CS) ensures customers get consistent value when using your product. Create product experiences that are relevant for each user segment. What is customer success?

Feedback Software 92

Feedback Software Research Software User Testing Customer Feedback 92

Userpilot

JANUARY 31, 2023

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market.

Onboarding KPIs 88

Onboarding KPIs Product launches Analytic Tools Feedback Software 88

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. First, let’s explain the basic concepts and then discover a 6-step process to build a B2B marketing funnel that feeds product growth. When users are considering your product and comparing it with other alternatives.

B2B 99

B2B Analytic Tools Feedback Software Data Visualization 99

Userpilot

OCTOBER 1, 2022

In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. Let’s take a look at how you can design effective notifications that seamlessly blend into your product experience. Announce new feature launches and product updates within the app. What are notifications?

Customer Experience 95

Customer Experience User Testing User Experience Customer Feedback 95

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. TL; DR A knowledge base helps your customers access product guides and find answers to their various queries about your product.

Analytic Tools 72

Analytic Tools Feedback Software Research Software Data Visualization 72

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life. Lay out a customer journey map.

Analytic Tools 65

Analytic Tools Feedback Software Research Software Data Visualization 65

Userpilot

JANUARY 14, 2023

What is product success? What can product managers do to improve their chances of building successful products? How can they measure that their product is on a path to success? Successful SaaS products satisfy user needs and realize organizational business goals. What is product success in SaaS?

Feedback Software 92

Feedback Software Research Software Product Research User Testing 92

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 90

Feedback Software Analytic Tools Research Software Software Review 90

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 86

Customer Experience Analytic Tools User Testing Customer Feedback 86

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. That starts with understanding how new users learn about your product. Ready to get started?

Analytic Tools 93

Analytic Tools Customer Experience User Testing Customer Feedback 93

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. But what are some product adoption examples you can learn from? That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey.

User Testing 87

User Testing Feedback Software Research Software Onboarding KPIs 87

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. In this article, we cover: What SaaS customer onboarding is and why it’s important.

Analytic Tools 95

Analytic Tools Feedback Software Customer Experience Data Visualization 95

Userpilot

MAY 3, 2022

You’re probably making some of the common product engagement mistakes that PMs make. This article goes over the most common mistakes when it comes to driving product engagement and provides ways to avoid them. Product engagement measures the breadth, depth, and frequency of usage of your app. What is product engagement?

Feedback Software 84

Feedback Software Analytic Tools Customer Feedback Data Visualization 84

Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. Feedback widgets are passive and allow users to submit feedback on their own terms, in different parts of the product or user journey.

Feedback Software 87

Feedback Software Customer Feedback Customer Experience User Testing 87

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. 13 customer retention strategies for increasing the customer lifetime value Convinced to focus on retention marketing in your SaaS? This effect drives users to complete your checklist, experiencing the benefits of your product in the process.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Let’s get right to it!

Product Research 95

Product Research Feedback Loop Feedback Software User Testing 95

Userpilot

MAY 24, 2022

Customer acquisition, engagement, retention are essential ingredients for growing a SaaS company. This article throws light on what each of these metrics means, why they’re important, and how you can improve them for your SaaS. Revenue – customer purchases additional products. What are the customer lifecycle stages?

Analytic Tools 90

Analytic Tools Onboarding KPIs Customer Experience User Testing 90