Userpilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. You can also include the key tasks with a progress bar in the checklist.

Customer Experience 77

Customer Experience Customer Feedback Feedback Software Analytic Tools 77

Userpilot

MARCH 28, 2022

Are you looking for some good UX examples? But what makes a great UX design and can you achieve it without good UI? In this article, we are looking at some really good UX design examples that will inspire UX designers. Great UX design helps users easily achieve their goals and complete their tasks without friction.

Analytic Tools 108

Analytic Tools Feedback Software UX Data Visualization 108

Userpilot

OCTOBER 14, 2021

At its core, UX design comes down to helping customers solve their problems. But what if you could make that journey more engaging by using UX gamification? A proper UX gamification system uses the following components: goals/objectives, rules, feedback rewards, motivation, freedom of choice, and freedom to fail.

Feedback Software 87

Feedback Software Customer Experience User Testing UX 87

Userpilot

AUGUST 18, 2022

In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. An onboarding process describes the activities and flows that help users get value out of your product or SaaS. Ready to dive in?

Customer Experience 90

Customer Experience User Testing Data Visualization Construction 90

Userpilot

JUNE 9, 2023

What are funnel charts and how to use them to gain insights into user progress along their journeys? Each bar represents one stage and its size depends on the number of customers who have reached the stage. When to use funnel charts in your SaaS? These are the main questions we discuss in the article.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Feedback 79

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Why do you need an onboarding tutorial for your SaaS? A progress bar can make checklists even more effective.

Research Software 89

Research Software Onboarding KPIs Data Visualization Customer Experience 89

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 95

Analytic Tools Feedback Software Customer Experience Data Visualization 95

Userpilot

OCTOBER 10, 2022

In this article, we consider 10 SaaS product marketing examples. Userpilot helps you nail your product marketing campaigns by: Providing lots of onboarding UI patterns and styling options for your interactive onboarding walkthrough. Why should you have product marketers in your SaaS? How about some product marketing examples?

Feedback Software 90

Feedback Software Research Software Product Research User Testing 90

Userpilot

JUNE 28, 2023

TL;DR The Room increased user activation by 75% using driven action UI patterns. Osano reduced delinquent churn with progressive billing popups. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Split-test your upsell pop-ups to maximize expansion revenue.

Onboarding KPIs 77

Onboarding KPIs Feedback Software User Testing Analytic Tools 77

Userpilot

MAY 31, 2022

As a SaaS marketer, you are probably thinking of the conversion of a visitor into a paying customer. Paying and loyal customers are indeed the main goal for SaaS companies as it’s directly related to revenue. What are micro-conversions in SaaS? When you think of micro-conversion, what comes to your mind?

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Customer Feedback 87

Userpilot

MARCH 31, 2022

In this article, we’re going to explore some best practices and principles around how you can use this handy UI pattern as a way of boosting product adoption through great onboarding experiences. Tooltips are a neat little feature designed to draw attention and help users understand how to interact with your SaaS product.

Analytic Tools 93

Analytic Tools Customer Experience User Testing Customer Feedback 93

Userpilot

APRIL 6, 2022

That’s because first impressions matter, especially in the SaaS world, where users can easily switch to alternative solutions when they perceive yours to be too difficult to engage with. Your SaaS first-time users go through the same experience. First-time user experience is a crucial part of the overall UX onboarding process.

Customer Experience 99

Customer Experience Feedback Software User Testing Customer Feedback 99

Userpilot

JUNE 12, 2023

Then, you can start to drive users toward them with UI patterns (ensuring they are contextually relevant of course). You have lots of contextual UI elements to choose from. It’s just a case of picking the right onboarding UI pattern for the job: Modals. Progress bar. Driven actions.

Analytic Tools 78

Analytic Tools Feedback Software Onboarding KPIs User Testing 78

Userpilot

APRIL 14, 2022

User onboarding describes the series of activities helping users to get value from your product as quickly as possible (whether that user is a new employee of your company or a user who’s just signed up for your SaaS ). Every SaaS out there will have some kind of onboarding experience process.

Customer Experience 94

Customer Experience Analytic Tools Customer Feedback Data Visualization 94

Userpilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? In the SaaS industry, the median activation rate is 17%, while the median user growth rate is 4%. What is product adoption in SaaS? You can find out by checking some SaaS industry benchmarks and comparing the figures. Product adoption rate.

Analytic Tools 95

Analytic Tools Research Software Onboarding KPIs Data Visualization 95

Userpilot

JULY 6, 2021

However, most companies don’t take advantage of this feature during the UX design process. This blog post will tell you: What a loading page is. Without further ado, let’s dive into the 10 best loading page examples from SaaS companies. What is a loading page in SaaS applications? Best loading page ideas for your SaaS.

Research Software 98

Research Software Customer Experience User Testing Data Visualization 98

Userpilot

OCTOBER 4, 2022

Driving activation is a critically important skill for SaaS owners and product managers: in this article, we’re going to explore the most effective activation strategies for driving growth and engagement. Most SaaS UIs are busy and overwhelming. They’re even better if you can trigger them contextually!

User Testing 84

User Testing Customer Experience Customer Feedback Data Visualization 84

Userpilot

OCTOBER 14, 2021

At its core, UX design comes down to helping customers solve their problems. But what if you could make that journey more engaging by using UX gamification? A proper UX gamification system uses the following components: goals/objectives, rules, feedback rewards, motivation, freedom of choice, and freedom to fail.

Feedback Software 52

Feedback Software Customer Experience User Testing UX 52

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. In SaaS, the median user growth is 4%, while the median activation rate is 17%.

Feedback Software 93

Feedback Software Research Software User Testing Onboarding KPIs 93

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. This is essential because your customers aren’t all the same; their needs change as they progress through your product. Benefits of the SaaS user onboarding process: Improved retention.

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 94

Userpilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? 15% is a good free trial conversion rate for SaaS products. 15% is a good free trial conversion rate for SaaS products. There are four different types of free trial models in SaaS: freemium, opt-in, opt-out, and reverse trial.

Feedback Software 83

Feedback Software Onboarding KPIs Strategy Customer Experience 83

Userpilot

JANUARY 25, 2022

SaaS companies often use onboarding processes to teach customers how to use new features. Why is new feature onboarding important for SaaS companies? Frustrated, they open a support ticket in an attempt to understand this new addition to a once familiar UI. UI patterns available in Userpilot. Let me explain.

Research Software 86

Research Software Customer Experience User Testing Product Research 86

Userpilot

NOVEMBER 30, 2022

Not only will you learn to make your tooltips effective, but you’ll also learn to decide if you need a tooltip or a different UI element for the message you want to convey. Top use cases for tooltips in SaaS: new user onboarding , product tours, feature announcements, and contextual upsells. Top use cases for tooltips in SaaS.

Analytic Tools 87

Analytic Tools User Testing Customer Experience Data Visualization 87

Userpilot

APRIL 19, 2022

What is the PES score, and how is it relevant to the success of your SaaS business? As a SaaS business model is usually subscription-based, customer retention is crucial to its success. Furthermore, it may assist you with making certain decisions at the board level about future investments in your SaaS business.

Feedback Software 92

Feedback Software Analytic Tools Onboarding KPIs User Testing 92

Userpilot

JULY 7, 2022

In SaaS, this means renewing their subscription or purchasing an upgrade. Customer stickiness is when your users keep experiencing repeated value and decide to stick around through renewing their subscriptions (for SaaS businesses) or purchasing multiple times from your store (when we talk about eCommerce). What is customer stickiness?

Research Software 92

Research Software Feedback Software Customer Experience User Testing 92

Userpilot

JULY 29, 2021

As they progress, they interact with your product and brand across different digital channels. One of the best in-app engagement solutions for SaaS is setting up customized onboarding experiences to personalize onboarding and increase engagement. More complex SaaS platforms usually have more than one use case. Source: Linkedin.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

JULY 14, 2022

Getting user onboarding right is critically important for any SaaS: in this article, we’re going to explore the powerful concept of minimum viable onboarding. For one overriding reason: a SaaS with no paying customers will fail. How do you introduce it in your own SaaS? Ready to get started? Let’s dive in!

Customer Experience 84

Customer Experience Analytic Tools Customer Feedback Data Visualization 84

Userpilot

JUNE 22, 2022

Can you UX designers improve your product’s blank slate UI design and drive more engagement? Add the right UI elements and it becomes an effective way to communicate your product quickly. TL; DR. A blank slate UI is the term used to describe the default state of an app or website that has no data. Let’s get started.

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience User Testing 59

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? Incorporate gamification elements like celebration modals, progress bars or badges to leverage psychology principles to keep users engaged and enhance product adoption. Time-to-value in SaaS. Analyze feature usage to see where adoption is low.

Analytic Tools 85

Analytic Tools Feedback Software User Testing Data Visualization 85

Userpilot

JANUARY 9, 2023

Personalized onboarding ensures each user learns how your SaaS product serves their unique, individual needs. For example, a UX designer may have a different set of goals for an onboarding tool than a product manager using the same tool. Appcues is an easy-to-use tool with a simple, easy-to-understand UI.

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Experience 89

Userpilot

FEBRUARY 9, 2022

The most common UI patterns and onboarding flows you can use in your new user onboarding process include signup flows , welcome screens , onboarding checklists , and interactive product walkthroughs. But there are two milestones that a typical SaaS will want their customers to reach in a successful onboarding process. The Aha Moment.

Analytic Tools 89

Analytic Tools Research Software Onboarding KPIs Customer Experience 89

Userpilot

DECEMBER 1, 2021

Although most SaaS businesses understand that tooltips are an important part of an effective onboarding system , designing the tooltip UI correctly is often a challenge. We’ll draw on our experience working with hundreds of SaaS companies to share some tooltip best practices with you. What should the descriptive text say?

Customer Experience 93

Customer Experience Messaging Education Reference 93

Userpilot

APRIL 8, 2022

Which of them is more suitable for your SaaS and gives more bang for your buck? Userpilot offers more UI patterns and driven actions that can be used to build flows (6 UI patterns and 4 actions vs. 4 UI patterns and 1 action in Appcues). Best at meeting the needs of SaaS businesses. UI patterns.

Analytic Tools 94

Analytic Tools Data Visualization Software Review Customer Experience 94

Userpilot

MAY 3, 2023

To onboard users, you can use a range of UX patterns : tooltips , lightboxes, banners , walkthroughs , and checklists. Userpilot offers more UX patterns than Pendo and its onboarding experiences are easier to customize without coding skills. Pendo onboarding relies on UX patterns called Guides. Want to see Userpilot in action?

Onboarding KPIs 94

Onboarding KPIs Software Review Analytic Tools Data Visualization 94

Userpilot

AUGUST 21, 2021

When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. In this article, we shall discuss what feature engagement is for SaaS companies, how to measure it, and the best strategies that help you to improve feature engagement for your SaaS.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

OCTOBER 19, 2021

Compared to Userpilot , Pendo’s product tours lack interactivity, advanced UI patterns, and segmentation options that focus on real customer needs. Pendo’s checklists include multiple different tasks which can be divided into multiple steps and numerous ways of tracking progress through those tasks. Additional pre-made elements.

Data Visualization 86

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 86

Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. Types of product trials in SaaS businesses. Check out the State of SaaS Onboarding report for more data into which one is more profitable. UX engagement prompts.

Feedback Software 96

Feedback Software Analytic Tools Customer Feedback Customer Experience 96