CX expert Annette Franz on putting the ‘customer’ in ‘customer experience’
Intercom, Inc.
FEBRUARY 25, 2021
I know a lot of folks will gather stakeholders in a room and say, ‘Who do we think our customers are?’ That’s very much perpetuating the problem. To kick us off, would you mind giving us just a bit of background about yourself? And it also gives us an opportunity and a vehicle to share our expertise.
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