The Product Coalition

APRIL 17, 2023

Here are 12 of the most common feedback collection methods. Collecting and making sense of customer feedback is a primary responsibility of product teams. Collecting product feedback is one of the main tasks of Product Managers. How can PMs collect that feedback? Hello Bar sends an email (used to?) Automation ftw.

User Testing 131

User Testing Customer Feedback Feedback Software Analytic Tools 131

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Here’s how to successfully build your CS team into your feedback workflow.

Feedback Software 133

Feedback Software User Testing Customer Feedback Research Software 133

Userpilot

MAY 12, 2022

What are the best practices for new product announcements? Your new product announcement should include information on the target customer group, why it’s being introduced, how it’s going to benefit the users, and how to best take advantage of it. Use multiple channels to reach users.

Feedback Software 98

Feedback Software Research Software Product launches User Testing 98

Userpilot

DECEMBER 19, 2023

There are several best practices that all account managers need to keep in mind. A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. Create added value for existing users by cross-selling and upselling.

Feedback Software 93

Feedback Software Analytic Tools Product Research User Friction 93

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. TL;DR Product NPS (Net Promoter Score) surveys are used to collect feedback on customer loyalty and satisfaction.

Product Research 94

Product Research User Testing Feedback Software Customer Feedback 94

Userpilot

OCTOBER 31, 2022

Are you after some release notes best practices? Would you like to know how to write great release notes that your users won’t ignore? Release notes must include the release number, date, what kind of change it is, what problem it addresses, how, and what the impact on the user is. Are you ready to dive in?

Feedback Software 93

Feedback Software User Testing Customer Feedback Customer Experience 93

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. 12 customer onboarding best practices to adopt: Have a clear client onboarding strategy: Keep your audience and product nuances in mind when designing your strategy.

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Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 97

User Testing Product Research Customer Feedback Feedback Software 97

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights. What is a product feedback survey?

Product Research 97

Product Research Feedback Software User Testing Customer Feedback 97

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Taking the voice of the customer (VOC) into account is essential when trying to maximize customer satisfaction, improve user sentiment , and get the most out of your marketing efforts.

User Testing 97

User Testing Data Visualization Customer Feedback Customer Experience 97

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way. Let’s dive in!

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

SEPTEMBER 21, 2022

Read on as we explore best practices for communicating product changes to drive adoption and growth. Attract new potential users. Close the feedback loop and build trust with customers. This is also a good chance to reactive inactive users. Create a blog post to detail the new change.

Feedback Software 94

Feedback Software User Testing Product Research Customer Experience 94

Userpilot

FEBRUARY 26, 2024

Marketing funnel analysis enables teams to assess the performance of their marketing efforts and choose the best marketing strategies for specific prospect segments. Start building your marketing conversion funnels but creating all product user personas. For each funnel stage, choose relevant metrics.

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software Research Software 101

Userpilot

JANUARY 16, 2024

Looking for UX design books that offer practical wisdom and show you how to get better? Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. Expect practical tips, real-life examples (including rubber ducks and naked ninjas!),

User Testing 99

User Testing Books Customer Feedback Customer Experience 99

Userpilot

JANUARY 27, 2023

As a SaaS product manager , how do you give users a chance to experience your product value? Whichever model you choose for your product, there are things you can do to help your users convert. So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Book a demo !

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Feedback Software Analytic Tools B2B Data Visualization 97

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the perfect world, there is time to talk with a wide range of users , including existing users, potential users, and also users who have churned.

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User Testing Product Research Research Software Data Visualization 105

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Feature releases make products more useful and valuable for users. Let’s get right to it!

Onboarding KPIs 88

Onboarding KPIs Feedback Software User Testing Product Research 88

The Product Coalition

FEBRUARY 21, 2023

Engaging end users in the product development process has become a textbook truth, hailed as the surefire way to build solutions that solve real problems. Furthermore, even when we involve users, we often do it in a way that backfires, leading to confusion, scope creep, and missed opportunities.

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User Testing Customer Feedback Customer Experience Development 128

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? In this blog post, I'll take you through the best strategies for a SaaS business are and show you the best examples from known SaaS brands. Sounds simple, right? Not necessarily.

Feedback Software 117

Feedback Software User Testing Product Research Customer Experience 117

Userpilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. In this article, we've compiled the 10 must-read onboarding books that'll enable you to transform your user onboarding strategies.

Onboarding KPIs 96

Onboarding KPIs Feedback Software Research Software Books 96

Userpilot

MAY 22, 2023

This article guides you to make an excellent CX strategy with best practices and tips. TL; DR Customer experience (CX) strategies are the plans and practices you put in place to provide positive experiences to customers. Creating customer empathy maps to capture what the user says, thinks, feels, and does. Empathy map.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Product Research 87

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? You’ll also find techniques for collecting feedback and best practices to ensure everything goes well. Trigger customer feedback surveys contextually for existing customers.

Customer Feedback 97

Customer Feedback User Testing Feedback Software Data Visualization 97

The Product Coalition

DECEMBER 11, 2022

Though DevOps best practices don’t change frequently, it’s important to ensure that your company is always on top of its game by developing and implementing the best practices that are relevant today, as well as those that will be in 10 years time. Look At Top 12 DevOps Best Practices in 2023 1.

Feedback Software 125

Feedback Software Analytic Tools Data Visualization User Testing 125

Userpilot

JULY 31, 2023

Day-to-day tasks include conducting market research , defining buyer personas , creating a clear value proposition, collaborating with the product team on big launches , gathering feedback , and focusing on account expansion & customer success. Glassdoor sets out that the average salary for a product marketing manager is just over $127k.

Product Marketing 95

Product Marketing Onboarding KPIs User Testing Marketing 95

Userpilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. Here are some best practices for collecting customer feedback. Likert scale questions 2.

Customer Feedback 92

Customer Feedback User Testing Customer Satisfaction Customer Experience 92

Userpilot

OCTOBER 6, 2022

Let’s dive deeper into what everything customer communication management for SaaS entails, as well as our best practices for getting it right. You can achieve higher paid conversion rates by focusing on and consistently listening to and meeting user needs. Setting and tracking customer service communication metrics.

Customer Communications 90

Customer Communications Feedback Software Research Software Analytic Tools 90

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Use live demos to showcase your product and free trials and freemium models to attract potential users at the acquisition stage. Example of a user persona.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Understanding how users feel about your brand , finding areas for improvement, and implementing the necessary changes to meet customer expectations are what give you a competitive advantage. Collect positive and negative feedback from review sites.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

JANUARY 21, 2022

In this article, we cover a brief recap on what software release notes then showcase some of the best practices with great examples from SaaS products. Elements of release notes template date, release number, overview, issues summary, resolution, and impact for the end-user. You’re in the right place.

Feedback Software 97

Feedback Software Analytic Tools User Testing Customer Feedback 97

Userpilot

OCTOBER 13, 2022

Have you ever wondered what your best customers have to say? And how you can collect feedback with a feature request template? Communication between you and your users plays a critical role in ensuring the success of your product. Diversify ways where you can collect feature requests from users.

Feedback Software 98

Feedback Software Customer Feedback User Testing Product Research 98

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

OCTOBER 1, 2022

In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. Notifications are used to inform users about product updates, enhance customer engagement , guide users throughout their customer journey , and collect valuable feedback. What are notifications?

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? But great documentation doesn’t happen by accident.

Document 94

Document Analytic Tools Feedback Software User Testing 94

ProductPlan

FEBRUARY 3, 2022

The role builds a foundation of excellence through metrics, infrastructure, business processes, best practices, budgeting, and reporting. A product ops manager (or team) exists to support the product team by: Facilitating user interviews and other market research. Strengthen Product Feedback Loop.

Product Research 103

Product Research User Testing Data Visualization Customer Experience 103

The Product Coalition

JULY 6, 2023

Not to mention, thanks to the viral effects the internet provides, modern users are incredibly savvy. Users will be vocal about the products they do, don’t like using, and don’t settle for less than the very best. PLG is an emerging concept revolutionizing how businesses attract, retain, and grow their user base.

Research Software 115

Research Software Feedback Software User Testing Product Research 115

Usersnap

OCTOBER 12, 2021

Using customer feedback as a startup advantage. To collect customer feedback and conduct user testing were means to uncover bugs and manage basic user expectations. They implemented Usersnap as their customer feedback software. They implemented Usersnap as their customer feedback software.

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User Testing Feedback Software Customer Feedback Customer Experience 121