Userpilot

OCTOBER 20, 2022

A user onboarding academy will help you get started on user onboarding and how to build great user onboarding flows. In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start.

Onboarding KPIs 90

Onboarding KPIs Customer Experience Data Visualization Certifications 90

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 95

Feedback Software Customer Experience Analytic Tools Research Software 95

Userpilot

MAY 6, 2022

In an increasingly competitive marketplace, video onboarding is increasingly becoming a vital tool for SaaS product managers. It’s one of the most engaging ways to win the battle for user attention – whether that’s attracting new customers, or to support employee onboarding. What is an onboarding video?

Customer Experience 92

Customer Experience User Testing Embedded Analytics Data Visualization 92

Userpilot

MARCH 23, 2023

2: Customers churn as a result of an ineffective onboarding process that doesn’t deliver product value. Create a personalized onboarding flow to help users reach the Aha! Helps users adopt advanced features with a continuous onboarding process. User persona. moment faster. #3:

Feedback Software 91

Feedback Software Research Software User Testing Customer Experience 91

Userpilot

AUGUST 13, 2023

Prioritization mistakes to avoid. Not involving key stakeholders is one of the common prioritization mistakes. Not recognizing your personal bias is another mistake. After prioritizing features, validate them through customer feedback to ensure they address real user needs , and there’s demand for them.

Data Visualization 87

Data Visualization User Testing Customer Experience Feedback Software 87

Userpilot

JULY 27, 2023

UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Average salary: $111,208/yr.

Research Software 93

Research Software Feedback Software Analytic Tools Onboarding KPIs 93

Userpilot

OCTOBER 21, 2022

Without customer confidence, users would be sensitive to churn. Using in-app patterns like tooltips and modals to guide users and help them achieve their goals. Owning your mistakes whenever there’s a bug, a malfunctioning design, or any unexpected result. Acting on feedback and communicating to make customers feel heard.

Feedback Software 95

Feedback Software User Testing Customer Experience Customer Feedback 95

Userpilot

SEPTEMBER 20, 2022

Nailing the customer onboarding process is one of the most important tasks for any savvy PM or SaaS owner. A customer onboarding process describes all the activities required for a user to experience value from your product (whether they’re new customers or experienced users trying out a new feature).

Analytic Tools 91

Analytic Tools Feedback Software Research Software Onboarding KPIs 91

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. Onboarding starts before users sign up for the product.

Onboarding KPIs 74

Onboarding KPIs Customer Experience User Testing User Friction 74

Userpilot

MARCH 14, 2023

TL;DR Freemium is a customer acquisition strategy that gives users access to basic functionality without paying while hiding the more advanced features behind the paywall. It’s also often exploited by users who have no intention to pay. If your users are not converting, run in-app surveys to uncover the causes.

Feedback Software 93

Feedback Software Analytic Tools User Testing Data Visualization 93

Userpilot

JULY 11, 2022

Firstly, it’s a fantastic use of leverage, allowing you to enhance your customer retention efforts on a number of fronts (support, onboarding , rolling out new features, and more). Onboarding automation is an obvious candidate: it’s all about ensuring new customers have as smooth an onboarding experience as possible.

Feedback Software 90

Feedback Software Customer Experience User Testing Customer Feedback 90

Userpilot

DECEMBER 15, 2022

A tooltip is a text box that provides additional guidance and prompts users to take action. Tooltips are one of the best UI patterns when you want to include in-app messaging that isn’t disruptive for the user, provides contextual guidance , and incentivize feature adoption. Allow users to close tooltips anytime.

Research Software 95

Research Software User Testing Embedded Analytics Customer Experience 95

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success.

Feedback Software 92

Feedback Software Product Research User Testing Customer Feedback 92

Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job. Why use them?

Feedback Software 88

Feedback Software Analytic Tools Onboarding KPIs User Testing 88

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. In this article, we’ll take a quick look over what a user persona is and how to create one. What is a user persona? How to create a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

UX Studio

JULY 31, 2023

In this article, we will discuss the most common mistakes UXers make when working with non-UX professionals. Recognizing these mistakes is the first step in building a fruitful collaboration. The majority of mistakes are unintentional since we don’t realize we’re making them.

UX 72

UX User Testing Product Research Weak Development Team 72

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Customer Onboarding: From Implementation to Time to Value. Launching Customer Success.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

Mixpanel

JANUARY 12, 2023

It’s the “pivotal moment when a new user first realizes the value of your product and why they need it,” according to Appcues. Product and growth managers often build onboarding flows that get users to this moment fast. Conducting interviews with users on what “aha” could be for them is a good starting point.

Data Visualization 116

Data Visualization User Testing Research Software Product Research 116

Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding KPIs 92

Onboarding KPIs User Testing Analytic Tools Feedback Software 92

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? An onboarding process describes the activities and flows that help users get value out of your product or SaaS. An interactive onboarding experience is user-driven and is influenced by their actions.

Customer Experience 89

Customer Experience User Testing Data Visualization Construction 89

Userpilot

JUNE 30, 2023

This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. Known for its budget-friendly pricing , Rytr enables the creation of high-quality content such as blog posts, emails, and social media captions. Let’s dive in!

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

AUGUST 11, 2022

As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success. Although CS and support offer customer assistance, CS is more about helping users proactively and building long-term relationships.

Feedback Software 93

Feedback Software Research Software Analytic Tools User Testing 93

Userpilot

FEBRUARY 2, 2022

Perhaps the most common app onboarding design problem is trying to build your entire onboarding process from scratch. Sure, it can be done, but do you really have the time and money to make all your own mistakes and reinvent the wheel completely? What is app onboarding? That’s where app onboarding comes in.

Analytic Tools 85

Analytic Tools Research Software Onboarding KPIs Customer Experience 85

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. Then, it’s relatively simple to create an onboarding process that meets their needs and drives adoption.

Analytic Tools 91

Analytic Tools Customer Experience User Testing Customer Feedback 91

Userpilot

JULY 5, 2022

Today, we’ll be going over some common mistakes that we see in SaaS Customer Success practices and how you can avoid them! The top SaaS customer success mistakes (and how to fix them). We’ve seen this many times – pushing new features, upsells or promotions when your users just aren’t ready yet. . Focusing only on goals.

Feedback Software 52

Feedback Software Customer Experience User Friction User Testing 52

Userpilot

NOVEMBER 30, 2022

A tooltip is a text box used to provide additional guidance and drive user action. You can think of tooltips as tiny maps within your product that ensure customers don’t get confused as they move through the user journey. Just ensure the tooltip isn’t interrupting or obstructing the user.

Analytic Tools 85

Analytic Tools User Testing Customer Experience Data Visualization 85

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Finally, continuously refine and test the impact of changes to enhance user experience.

User Testing 76

User Testing Product Research Customer Experience User Experience 76

Userpilot

SEPTEMBER 11, 2023

Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. It enables you to collect user feedback and make improvements before a full launch. Your answer(s) will enable you to create a detailed user persona(s) of your target customer.

Product launches 98

Product launches Product Research Data Visualization Research Software 98

Userpilot

MAY 30, 2023

Userpilot can help you build surveys (from scratch or using templates), trigger surveys based on user activity, and tag survey responses to identify patterns. A customer experience survey is a method of uncovering customer sentiments about their interactions with your brand across different touchpoints of the user journey.

User Testing 90

User Testing Product Research Customer Feedback Feedback Software 90

Userpilot

NOVEMBER 16, 2022

Onboarding users is an extremely tricky exercise. Any savvy product manager will tell you that an effective user adoption strategy template would be a huge asset to crafting onboarding experiences that drive adoption and growth. Adoption : This is a significant phase of the onboarding process. Ready to dive in?

Analytic Tools 93

Analytic Tools Feedback Software Customer Experience User Testing 93

Userpilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. We also covered other metrics to measure and get a holistic picture of customer engagement and common mistakes when tracking engagement, and how to avoid them. Track in-app user activity with custom events.

Analytic Tools 72

Analytic Tools Onboarding KPIs Customer Experience Customer Feedback 72

Userpilot

JULY 27, 2021

Onboarding UX patterns might just be the unsung hero of the SaaS world. Without in-app experiences guiding the new users through your product such as tooltips , checklists , and welcome screens , it’s unlikely that your users would stay with your product long enough to activate. Onboarding UX Pattern Categories.

UX 98

UX Customer Experience Data Visualization User Testing 98

Userpilot

JULY 26, 2021

Users get to experience the value of the product before paying for it. Product growth is a go-to-market strategy that uses the product to drive user acquisition, activation , conversion, and retention. We’ve compiled a list of two books , two blogs, two podcasts, and three resources on product growth for you. Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

FEBRUARY 4, 2023

You should pay just as much attention to your freemium users since they can turn into paying customers when you optimize their customer experience. WOW experiences occur when the customer experience exceeds user expectations. Users are fast to form opinions on brands and slow to change them.

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

Userpilot

NOVEMBER 28, 2022

Companies lose revenue because they mistakenly think churned users are gone forever. This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. Reasons for churn: Poor onboarding experience. Focus on the right user group. Lack of connection.

Feedback Software 89

Feedback Software Analytic Tools User Friction Customer Feedback 89

Userpilot

JUNE 16, 2021

Product Led Growth is growing in popularity and User Onboarding can be a make-or-break for your SaaS product’s success. So in this post – a bit subversively – I wanted to talk about when you should actually not sweat your user onboarding and focus on other things instead. Does this need onboarding?

Analytic Tools 94

Analytic Tools Customer Experience User Testing Data Visualization 94

Userpilot

FEBRUARY 7, 2022

To take your understanding to the next level, you can study the UX mistakes made by other SaaS companies , not just your own. An interactive walkthrough that pays attention to users’ in-app behavior would be smarter. It would have been better to do more user research and speak to the needs of each segment individually.

Analytic Tools 91

Analytic Tools Research Software Feedback Software UX 91