Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? TL;DR A Net Promoter Score (NPS) survey is a customer loyalty survey that measures the likelihood of customers recommending you to their friends and colleagues. The main types of Net Promoter Score surveys are transactional NPS and relationship NPS.

Product Research 86

Product Research Feedback Software Analytic Tools Data Visualization 86

UX Planet

DECEMBER 19, 2023

The Importance of Interviews Interviews play a crucial role in qualitative research by allowing researchers to: - Probe Deeply: Unlike surveys, interviews offer the chance to probe deeper into participants’ responses, uncovering the reasons behind their thoughts and behaviors.

Product Research 85

Product Research Research Software User Testing Data Visualization 85

Userpilot

JUNE 30, 2023

We’ve handpicked the right survey questions under different research categories to make everything easy. TL;DR VoC survey employs quantitative and qualitative research to understand customer needs , pain points , and perceptions of your company at different touchpoints in their journey. What is the voice of the customer survey?

Customer Feedback 94

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Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 97

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Userpilot

OCTOBER 4, 2022

Wondering which attitudinal metrics you should track to measure the effectiveness of your UX ? In this article, we talk about four key attitudinal metrics you can monitor to create a better user experience and a UX strategy that works. UX metrics are numeric data points that help you measure, analyze, and monitor user experience.

Customer Experience 78

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 78

UX Studio

MARCH 1, 2024

Our blog post guides you through the maze of AI research tools. Then, we rigorously tested AI tools for UX research to evaluate their suitability for future integration and also to understand their current limitations. This blog post is not about AI tools in general but specifically about UX research tools.

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

Userpilot

APRIL 18, 2023

We can all recognize good survey questions when we see them. In this article, we discuss different types of questions, and how to write good surveys. In this article, we discuss different types of questions, and how to write good surveys. TL;DR A good survey question is clear, concise, and appropriate. Let’s begin!

Customer Feedback 93

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Userpilot

JUNE 7, 2023

Looking for a customer effort score survey template to collect insightful feedback ? This article shows you different types of CES survey templates and examples of questions to include in them. Additionally, we will walk you through the process of creating a survey and analyzing the data from A-to-Z. We got you covered!

Customer Experience 80

Customer Experience Product Research Customer Feedback Data Visualization 80

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? This post lists the different questions to ask users on your survey concerning their experience with your software. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. What are user experience surveys?

Customer Feedback 90

Customer Feedback Product Research Feedback Software User Testing 90

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 83

Data Visualization Product Research Research Software Analytic Tools 83

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 95

Product Research Feedback Software User Testing Customer Feedback 95

Userpilot

MARCH 27, 2024

That said, let’s explore some secondary navigation examples, the role of secondary navigation in UX, the key differences between primary and secondary navigation, and share some strategies to aid your navigation. Collecting navigation feedback with surveys to refine and improve secondary navigation based on user insights.

Feedback Software 102

Feedback Software Research Software Data Visualization Product Research 102

Userpilot

MAY 3, 2023

To onboard users, you can use a range of UX patterns : tooltips , lightboxes, banners , walkthroughs , and checklists. Userpilot offers more UX patterns than Pendo and its onboarding experiences are easier to customize without coding skills. Pendo onboarding relies on UX patterns called Guides. Want to see Userpilot in action?

Onboarding KPIs 97

Onboarding KPIs Software Review Analytic Tools Data Visualization 97

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

Analytic Tools 103

Analytic Tools Research Software Feedback Software Data Visualization 103

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Product Research 85

Product Research Data Visualization Analytic Tools Feedback Software 85

Userpilot

MAY 17, 2023

There’s no use doing surveys if you don’t get responses, so how can you write a survey introduction that motivates people to answer? Although you might weigh more importance to the survey’s questions and formatting, the introductions also play a role in your survey’s success at measuring user sentiment and quantitative data.

Feedback Software 87

Feedback Software Analytic Tools Product Research User Testing 87

Userpilot

APRIL 14, 2023

This could be via UX patterns like modals , tooltips , walkthroughs , tours , or checklists. It’s great if your adoption platform allows you to create both quantitative and qualitative surveys, trigger them contextually and collect feedback passively. A good adoption solution requires an engagement layer for in-app guidance.

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Userpilot

MAY 17, 2023

User experience (UX) refers to how easy it is for users to accomplish their goals inside the product. Slack collects user feedback with in-app surveys to inform PX improvements. User experience (UX) is based on specific user interactions inside the product. Start by collecting customer data through a welcome survey.

Customer Experience 91

Customer Experience User Testing Analytic Tools Feedback Software 91

Userpilot

JULY 9, 2023

Usability vs. User Experience (UX). CSAT or NPS surveys can give you insights into user satisfaction with the product while Customer Effort Score (CES) survey will tell you how easy to use the product is for your customers. CES survey created in Userpilot. Source: UX Planet. Why is product usability important?

User Testing 94

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Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities.

Data Visualization 82

Data Visualization Analytic Tools Product Research Feedback Software 82

Userpilot

APRIL 6, 2022

UX onboarding involves understanding the psychology of different user segments and designing onboarding flows to move users through the different journey stages. CES and NPS surveys help you to measure customer engagement on your website or app. First-time user experience is a crucial part of the overall UX onboarding process.

Customer Experience 104

Customer Experience Feedback Software User Testing Customer Feedback 104

Userpilot

JULY 4, 2022

If you’re looking to improve user engagement and experience, start by avoiding some of the most common UX design mistakes. As UX is a crucial element, it’s important for you to know what results in a poor user experience. Avoiding UX debt. What is UX design? Why is having a seamless UX design important?

Feedback Software 96

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Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data. UX designers – to analyze user engagement patterns and optimize UX. What does this mean?

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

JANUARY 16, 2024

Looking for UX design books that offer practical wisdom and show you how to get better? How each book improves your UX design skills. Book a demo now to discuss your UX needs with our team. UX for Beginners: A Crash Course in 100 Short Lessons by Joel Marsh Don't be fooled by the bite-sized lessons—this book packs a punch.

User Testing 94

User Testing Books Customer Feedback Customer Experience 94

Userpilot

DECEMBER 3, 2021

It helps to not only improve the UX but also drive revenue. Ex-UX researcher at Google, Kerry Rodden, developed the HEART framework to map product goals with appropriate metrics and improve the UX. You can find these by using user surveys and Net Promoter Score (NPS) values. Build NPS surveys in-app without coding.

Research Software 97

Research Software Analytic Tools Feedback Software Product Research 97

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. A short feature research survey to explore what future improvements your customers would like to see on your product. Let’s go over them.

Customer Feedback 81

Customer Feedback User Testing Feedback Software Product Research 81

Userpilot

JUNE 7, 2023

A feature feedback survey template makes the feedback process easier. TL;DR A feature survey is a method of collecting user feedback about existing or upcoming features of your product. New feature survey for feedback on specific product features after launch. CSAT survey for collecting customer sentiment about a feature.

User Testing 87

User Testing Customer Feedback Product Research Feedback Software 87

Usersnap

OCTOBER 3, 2023

Understanding User Experience (UX) is a cornerstone, making UX measurement crucial. UX measurement ensures products align with user expectations, fostering loyalty and retention. Positive UX differentiates products, prevents dissatisfaction-driven churn, and validates decisions through data-driven insights. Engagement 3.

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

UX Studio

JULY 13, 2023

Are you a UX researcher looking to level up your skills and knowledge? In this article, we’ll introduce you to our favorite UX research podcasts that can help keep your skills sharp by bringing the best experts from all over the world into your living room. Exactly where we, UX researchers, have to operate.

Data Visualization 83

Data Visualization Product Research User Testing Customer Feedback 83

Userpilot

JUNE 5, 2023

What is a product-market fit survey ? How do you use a PMF survey template to build one? TL;DR The product-market fit (PMF) survey helps a business measure if its product meets market demand and if it’s good enough that users are ready to pay for it. Consider sending PMF surveys after major product updates. PMF survey.

Product Research 91

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Userpilot

FEBRUARY 4, 2023

These are just a couple of questions we answer in this blog. Usability testing is great for optimizing UX and making the navigation around the product more intuitive. Qualitative user feedback surveys help you discover the ‘why?’ You can either collect user feedback via surveys or better yet through user interviews.

User Testing 98

User Testing Product Research Feedback Software Research Software 98

Userpilot

AUGUST 5, 2023

There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 95

Data Visualization Feedback Software Product Research Analytic Tools 95

Userpilot

MARCH 28, 2022

Are you looking for some good UX examples? But what makes a great UX design and can you achieve it without good UI? In this article, we are looking at some really good UX design examples that will inspire UX designers. Great UX design helps users easily achieve their goals and complete their tasks without friction.

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Analytic Tools Feedback Software UX Data Visualization 110

Userpilot

JULY 27, 2022

There are four primary ways of collecting active feedback: in-app surveys , email feedback surveys, usability testing, and user interviews. The passive approach is beneficial because it doesn’t disrupt the UX and shows users that you’re dedicated to meeting their needs. Slack’s active customer feedback survey.

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Use surveys , interviews, and focus groups to gather qualitative data about their needs, pain points , and preferences. Surveys are another way to collect user input.

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Userpilot

NOVEMBER 22, 2022

Start by engaging with your customer success team , customer support team, sales team, and UX design team to gather information and resources. This process can take many forms, including webinars, interactive guides, blogs, or knowledge bases. UX design team. How to build a CSAT survey in Userpilot. Step 3: Set goals.

Education 94

Education User Testing Customer Feedback Customer Experience 94

Userpilot

FEBRUARY 24, 2023

To get objective results, use a combination of techniques to collect user feedback , like interviews and in-app surveys. To collect feedback on specific aspects of the product, trigger in-app surveys contextually , that is, at the moment when users engage with the feature. Want to see how? Book the demo. How does it work?

Product Research 97

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