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Beta Testing: How to Find The Ideal Beta Tester For Your Software

Userpilot

In this article, we’re going to break down what beta testing is, what makes a good beta tester, how to find and recruit them, and the difference they can make for you and your software. What is beta testing? What you’re testing can differ. Ready to get started? Let’s dive in!

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Overengineering 101: What Is It and How Can Product Managers Avoid It?

Userpilot

After all, you want your newly released software to be as good as it gets when it’s finally launched, right? Use data from user interviews, task analyses , and customer feedback to inform what goes into the MVP and future development. What is overengineering? Why do developers overengineer software products?

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10 Golden Rules in Customer Service To Deliver Top-Notch Support and Exceed Customer Expectations

Userpilot

What are the golden rules of great customer service and why should you utilize them? The reputation of your company depends on the quality of service you provide to your customers. Ask for feedback and understand what needs to be improved. What is customer service? Know when and how to apologize. Improve retention.

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Lead Segmentation in SaaS: What Are Lead Segments and How To Create Them?

Userpilot

While you can use Userpilot for collecting customer data and building segments, Salesforce will be good for customer relationship management software. What is lead segmentation? What are the different types of lead segmentation? Let’s get started! Why is lead segmentation important? Demographic segmentation.

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WalkMe vs. Whatfix – the Ultimate Comparison Guide + a few alternatives

Userpilot

But rest assured, the two are not interchangeable, and in this article we’ll clearly lay out what the differences are and how to choose the best DAP for your company’s user onboarding needs. What is WalkMe? View analytics on user interactions and engagement with your software. So let’s get right to it! WalkMe demo page.

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Automated vs. Manual User Testing – when to choose what?

Usersnap

As a Quality Assurance Manager, you’re fighting daily with testing websites or software during the build process, as well as after launch. With this comparison between automated vs. manual testing, we want to help you to make a quicker decision what to use. What is Automated Testing? What is Manual Testing.

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Product Team Structure – A Guide For SaaS Product Teams

Userpilot

What is a product team structure? A product team structure is how a business organizes the product team to best support software development. What is a product team responsible for? What are the key positions in product teams? How to choose the right product team structure for your SaaS?