Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. Consumers can indulge in retail therapy while catching up on Netflix or even book their next holiday on their commute. Proactive engagement.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

The Product HQ

FEBRUARY 1, 2023

Are you looking for crucial technical program management skills to become a successful technical program manager? Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. Well, you’re in the right place.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. We learned a lot. Paul Adams: Yeah.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Roman Pichler

OCTOBER 6, 2020

What architecture patterns and technologies may be used? In order to answer the questions above, you may want to use techniques such as direct observation, user interviews, prototyping, creating a strategy canvas or E-R-R-C grid , and you may capture some of them using a tool like my product vision board. How can the product be built?

Product Research 268

Product Research Technical Review Feedback Software Research Software 268

Modus Create

MARCH 3, 2021

Three Modus engineers recently wrote a book about Docker and security best practices, Docker for Developers , published by Packt Publishing. Docker for Developers is perhaps the most comprehensive source of information on all things Docker and a wide range of technologies associated with Docker and deployment in the cloud.

Software Review 98

Software Review Technical Review Development Systems Review 98

Userpilot

JANUARY 16, 2024

Looking for UX design books that offer practical wisdom and show you how to get better? Whether you're a complete novice out for beginner lessons or a veteran in search of expert-level knowledge, you'll find the right books for you. We covered: A general overview of the books.

User Testing 91

User Testing Books Customer Feedback Customer Experience 91

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

MAY 30, 2024

Actionable strategies for improving customer sentiment. Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). Book a personalized demo with Userpilot to get started. Ease of use : The tool should be user-friendly and intuitive , even for those without technical expertise.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Research Software 92

Userpilot

JANUARY 20, 2024

Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. Book the demo to see how it can help your team conduct RCA! For example, you may consider not only the impact of the solution but also its technical feasibility. Iterate on the feedback if necessary.

Feedback Software 108

Feedback Software Analytic Tools Research Software User Testing 108

Roman Pichler

NOVEMBER 1, 2022

As its name suggests, this roadmap focuses on product goals and outcomes, such as acquiring customers, increasing engagement, and future-proofing the product by removing technical debt. Decline stakeholder requests if they aren’t aligned with the product strategy. You should therefore review and adapt the roadmap on a regular basis.

Roadmap 316

Roadmap Weak Development Team Customer Experience Reporting Tools 316

ProductPlan

DECEMBER 11, 2019

With your support, we dove into the most result-driven strategies, popular frameworks, and groundbreaking leaders who changed the product management landscape. And now product managers are communicating the strategy using data-driven roadmaps. There’s still plenty of debate regarding just how technical a product manager must be.

Technical Review 59

Technical Review Systems Review Software Review Onboarding KPIs 59

Roman Pichler

JULY 20, 2016

Whenever you are faced with an agile, dynamic environment—be it that your product is young and is experiencing significant change or that the market is dynamic with new competitors or technologies introducing change, you should work with a goal-oriented product roadmap, sometimes also referred to as theme-based. 2 Do the Necessary Prep Work.

Roadmap 331

Roadmap Agile Technical Review Weak Development Team 331

Userpilot

AUGUST 23, 2023

To get the user feedback you need (without struggling with bespoke code) to improve the customer’s experience design, book a demo with Userpilot. Customer journey : The customer journey is more complex due to more channels and customer touchpoints users can interact with. Take a project management software tool.

Customer Experience 78

Customer Experience User Testing Customer Feedback Feedback Software 78

Mixpanel

FEBRUARY 23, 2024

Onboarding new users is one of the biggest challenges a technical product faces. This is doubly true when a portion of those would-be users don’t have technical backgrounds. We have a whole suite of different strategies. At the start of onboarding, we ask people to identify as either “technical” or “non-technical.”

Onboarding KPIs 59

Onboarding KPIs Technical Review Customer Experience User Testing 59

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Effective strategies on how to predict customer churn and enhance customer retention: Segment your customers to understand them better and gather data points to identify churn patterns. Poor customer service.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software User Testing 91

Product Management Unpacked

NOVEMBER 2, 2021

All our teams are writing the book on autonomous racing. The event was organized by Energy Systems Network, an initiative of the Central Indiana Corporate Partnership, a non-profit industry consortium promoting innovation in advanced energy technology. This race has been, indeed, a very technical and special project,” he says.

Research Software 223

Research Software Systems Review Technical Review Development 223

Userpilot

MAY 30, 2024

Project management software, visual collaboration tools, roadmap software, shared Slack channels, and customer feedback and analytics tools can facilitate collaboration between PMs and PMMs. Book a demo to learn about its engagement, feedback, analytics, and self-service features. Book a demo to learn more.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Reporting Tools 84

Userpilot

AUGUST 2, 2023

A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. Book a demo now. It includes audience segmentation, content personalization, timing, and overall campaign strategy. What is data-driven email marketing?

Data Visualization 88

Data Visualization Analytic Tools Customer Experience User Testing 88

Userpilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Book a demo to get started! What is customer retention?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

AUGUST 23, 2023

A product analyst needs to have the following skillsets: Technical skills: data analysis , data visualization, statistical analysis, and technical tools. This will enable you to find areas of improvement and suggest optimization strategies to your product manager. Business skills: Business analysis and business acumen.

Data Visualization 84

Data Visualization Reporting Tools Analytic Tools Research Software 84

Userpilot

MARCH 24, 2024

Review generation user flow. Book a demo now. Once they fill it out, the user gets a unique referral code in their email. Review generation user flow Positive reviews help build social proof and make it easy to acquire new users. However, there’s a delicate science to requesting reviews. Referral user flow.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools User Testing 98

PMLesson's Ace the PM Interview

JANUARY 12, 2021

If you're preparing for the technical program management interview, you already know that the interview generally consists of four types of questions. Candidates are asked these types of questions to qualify their abilities to design a system to solve open-ended or complex technical problems.

Technical Review 52

Technical Review Systems Review Software Review Software Engineering 52

Userpilot

SEPTEMBER 29, 2023

In this article, we've got a comprehensive review of the entire product development process. designing screens, writing code, running tests), product management is a broader concept that encompasses strategy , vision, and product-market fit. Next up, you need to validate the idea before you start writing code.

User Testing 96

User Testing Feedback Software Research Software Product Research 96

Userpilot

JANUARY 23, 2024

Product positioning strategies are not only a marketing tactic but a survival strategy. In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. Why are product positioning strategies important?

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

The Product Coalition

MARCH 23, 2022

Vertical Integration for Startups In the past couple of years, I have worked with multiple startups in an advisory capacity and this has provided an opportunity to think about strategy in innovative ways. I apply this lens to a startup that develops solutions in the health-tech market.

Startups 125

Startups Fractional CTO Technical Review Software Review 125

Andrew Chen

NOVEMBER 15, 2021

Hi readers, In just a few weeks, I will be dropping new book, The Cold Start Problem !! If you’re reading about this book for the first time, you might be asking yourself — what is the Cold Start Problem about? In previous posts about the book, I’ve hinted at its contents. I hope that’s a good teaser :).

Books 63

Books Research Software Reporting Tools Technical Review 63

Userpilot

MAY 20, 2024

Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. Measuring customer sentiment helps understand customer needs, enhance customer experience, boost retention , reduce churn guide business strategy, and monitor brand health.

Data Visualization 93

Data Visualization Feedback Software Customer Feedback Customer Experience 93

Iteratively Blog

MARCH 15, 2020

Data Elixir is one of the top newsletters in the market sharing the best articles on machine learning, data visualization, analytics, and strategy. On top of that, it includes a section for job openings, tutorials, and books as well. It’s one of the ace strategies to market your brand. This book by Douglas W.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

The Product Coalition

NOVEMBER 19, 2020

Strategies for switching into a product management role when you don’t fit the cookie cutter qualifications. He doesn’t have a technical background and currently works in a different domain. I realized this only as my friend and I talked through strategies he might try. Strategies to switch into product management.

Technical Review 156

Technical Review Product Management Product Manager Research Software 156

Userpilot

APRIL 29, 2024

When combined with market segmentation, it makes your marketing strategy more efficient. Collect and analyze the segment data for actionable insights and implement strategies to achieve your goal. Collect and analyze the segment data for actionable insights and implement strategies to achieve your goal. User persona example.

Customer Experience 93

Customer Experience User Testing Customer Feedback Analytic Tools 93

Userpilot

NOVEMBER 27, 2023

When collaborating on the report with other team members, use software with version control. It’s good practice to review previous reports and look for areas for improvement before you start writing a new report. Book the demo to find out more! Use the data to recommend changes in the project plan and follow-up actions.

Data Visualization 94

Data Visualization Reporting Tools Analytic Tools Feedback Software 94

The Product HQ

MAY 10, 2024

Step 2: Become a Certified Technical Product Manager Many companies have their own internal training programs and certification processes. However, anyone pursuing a job as a project manager or a startup product manager will find it helpful to get certified in technical product management. And don’t forget to practice what you learn.

Startups 52

Startups Customer Experience User Testing Technical Review 52

The Product Coalition

NOVEMBER 1, 2022

However, people find it hard to identify how tourists spend on travel and other leisure activities in a savvy-tech world. Innovative emerging technologies in tourism have changed business models, so understanding consumer behavior in tourism is essential. Consumer behavior is not a new concept for research.

Research Software 97

Research Software Feedback Software User Testing Travel 97

The Product Coalition

AUGUST 4, 2019

Why are Product Management Books important ? The next best thing is to pick up a book. Whatever your level of PM experience, there’s a lot to be said for picking up a good book. Gayle has worked as a Software Engineer for Google, Microsoft, and Apple and has extensive interviewing experience on both sides of the table.

Books 60

Books Product Management Product Manager User Testing 60

Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. How to use technology to create something. Use it to make better product decisions. That was the business part.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

JULY 13, 2022

Startup product managers will learn a lot from the Review – blog from the First Round. Hacker Noon blog articles deliver a wealth of technical insights. The Reforge blog helps product managers with topics like analytics , team management and development, product leadership , or product strategy. Are you ready to dive in?

Blog 95

Blog Analytic Tools Research Software Feedback Software 95

Userpilot

AUGUST 26, 2021

Believe it or not, there used to be a thing called on-premise software that you have to install and upgrade yourself. In this ultimate guide to SaaS product management, we'll walk you through the benefits of SaaS over on-premise software and how you can build a successful product as a SaaS PM. And you had to own all the servers.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98