UX Planet

DECEMBER 25, 2024

Dont get me wrong; some brands get it and appreciate the behavioural impact of UX and how it can influence meaningful conversion. UX debt is the hidden cost that builds up when UX issues are ignored, leading to poor customer satisfaction, higher development costs, and eventually a loss insales.

UX

Alchemer Mobile

FEBRUARY 26, 2025

These missing insights are crucial for understanding customer needs and expectations. Without a comprehensive view, businesses risk losing opportunities to improve customer satisfaction and build long-term loyalty. By making these adjustments, they build stronger customer relationships. annually, compared to 3.4%

User Testing

Product Innovation Educators

MARCH 3, 2025

Joining us is returning guest, Carmel Dibner, who is a principal and co-owner at Applied Marketing Science (AMS), where she has helped companies uncover critical customer insights to improve products, services, and customer experiences.Before moving to consulting she was in brand management at Unilever.

Research Software

UX Planet

APRIL 17, 2025

While UX is all about creating a delightful customer journey, CRO zeroes in on converting those delightful moments into actual sales. This article is your roadmap to understanding how these two concepts dont just coexist but thrive together, amplifying both user satisfaction and your bottomline. Can they find products quickly?

UX

UX Planet

MARCH 4, 2025

In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews. You invest so much time and energy in redesigning a product just to receive a pile of negative comments from your existing users about it.

Data Visualization

UX Planet

MAY 1, 2025

Emotional Brand Connection Another surprising insight is the role of emotional bonds in building long-term loyalty and trust (Plassmann, Ramsy & Milosavljevic, 2012). Scientific Basis: Kenning and Hubert (2008) note that personalization increases emotional engagement, trust and user satisfaction.

Banking

Userpilot

OCTOBER 20, 2024

Referral programs Referral programs are most effective when targeting loyal customers who already have a positive experience with your brand. When a customer refers someone — be it a friend or family member — and the referred party makes their first purchase, both receive $5 off. Increase user retention. Source: CRED.

Onboarding KPIs

Sequent Learning

OCTOBER 29, 2024

Analyze Key Performance Metrics Examine financial and customer satisfaction metrics like average sales, costs, profit margins, and Net Promoter Scores (NPS). Declining trends in these areas can indicate that the product may no longer meet customer needs or deliver sufficient business value.

Feedback Software

Sequent Learning

OCTOBER 29, 2024

Maintaining Consistency Across Touchpoints Larger organizations have numerous customer touchpoints, from marketing and sales to customer support. Product designers work to create a cohesive brand experience across all interactions, making sure customers enjoy a seamless experience regardless of where they engage.

User Testing

Reveal

JULY 29, 2025

Thus, Scalable analytics hinges on four essential pillars: Performance : Systems must deliver real-time responses, even under heavy loads from big datasets or thousands of concurrent users. Slow dashboards or unresponsive queries quickly erode user trust. These limitations extend beyond technical inconvenience.

Embedded Analytics

Userpilot

OCTOBER 31, 2024

Online review tools : Tools that help you collect, manage, and showcase customer reviews to build credibility and enhance your online reputation. Social listening tools : Software for monitoring online conversations, brand mentions, and trends. Best for : Monitoring brand mentions across the web and social media.

Feedback Software

Userpilot

MARCH 23, 2025

Monetization potential: If users spend significant time within your app but dont convert, that might indicate that your pricing or checkout flows need rethinking. Measure user satisfaction : Metrics like session length and frequency of use evaluate if users are happy with the app experience.

Onboarding KPIs

UX Planet

FEBRUARY 5, 2025

Transforming Rumi Cosmetiques: A Success Story in eCommerce Conversion and User Experience In the bustling, competitive world of eCommerce, standing out is crucial, but converting those eye-catching moments into actual sales is the real magic. Enter Rumi Cosmetiques , a brand that aced the eCommerce game by doing precisely this.

Customer Experience

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools

UX Planet

MARCH 29, 2025

Moreover, it significantly impacts several keyareas: Building Customer Loyalty: When users find joy in interacting with your app or website, they form an emotional bond with your brand. By dedicating resources to refine these moments, businesses can enhance conversion rates, drive up sales, and minimize customer turnover.

Feedback Software

Reveal

DECEMBER 30, 2024

Solutions like Reveal achieve this with a fully branded, SDK-first approach, enabling smooth integration into your applications. This methodology provides the flexibility to create highly customizable experiences that match your products vision and deliver direct value to your users.

Data Visualization

Userpilot

MARCH 17, 2025

In-app guides are part of a self-serve onboarding strategy; they reduce support and customer success costs while increasing customer satisfaction. Users get access to help just when they need it. Ability to customize each interactive guide to fit your brand and style.

Analytic Tools

Gainsight

DECEMBER 18, 2024

Companies are now focusing on creating vast knowledge bases filled with resources that customers can easily navigate. By providing rich, curated content, businesses enhance customer satisfaction and enable customers to feel more in control of their journeys.

Reporting Tools

UX Planet

FEBRUARY 6, 2025

The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands. Wheres the brand identity?

Banking

Userpilot

JULY 12, 2025

Improved user retention: Tracking behavioral segments over time enables us to monitor product performance metrics that highlight retention patterns. For example, we can spot when a cohort’s engagement dips, diagnose the root causes, and launch targeted campaigns, like re-engagement emails , to boost customer satisfaction and brand loyalty.

Analytic Tools

Userpilot

JUNE 29, 2025

During this phase, I track metrics like task completion rate, error rate, and user satisfaction score. This method quickly reveals whether key elements, like calls to action or branding, are immediately clear. Session recordings : I rely on session recordings to capture user interactions over time.

User Testing

UX Planet

JUNE 1, 2025

Acquisition: Discovery and Attraction of IdealUsers In the acquisition phase, the goal is not simply to attract as many users as possible but to identify and engage those most likely to become loyal customers and brand advocates.

User Testing

Centercode

JUNE 11, 2025

When customizing insights for this group: Keep it brief and outcome-oriented. Highlight risks to revenue, customer satisfaction, or timelines. Example: “This integration issue has already delayed one customer pilot. Highlight potential risks to revenue, timelines, or customer satisfaction.

User Testing

Userpilot

APRIL 16, 2025

Resource centers (in-app): are embedded in your product to deliver contextual help when users need it. It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests.

Analytic Tools

Userpilot

MAY 17, 2025

App discovery: Duolingo and Calm This stage aims to get on your prospective customers radar often enough that they tap on your store listing or look for your app. The brand posts TikToks and funny memes frequently, a cadence that lands regular press hits and keeps the mascot trending. Streaks Streaks turn consistency into a game board.

Analytic Tools

Usersnap

NOVEMBER 18, 2024

It features customizable widgets and a user-friendly dashboard, making it easy for teams to create, manage, and share changelogs. Headway also supports scheduled publishing, custom branding, and integration with platforms like Slack , ensuring users receive timely and relevant updates to enhance engagement.

Feedback Software

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

Research Software

UX Planet

NOVEMBER 4, 2024

And if your users find it difficult to use, they might simply give up in frustration. Poor customer satisfaction   — if users are struggling with usability issues, negative feedback and complaints will increase (which requires resources to manage). That could result in legal consequences and even fines.

User Testing

Userpilot

JULY 22, 2025

Adding branded email signatures in Userpilot. Frequency caps: Limit how often users receive messages across channels. Multiple domains/subdomains: Send from different branded addresses for different teams or regions. Userpilot lets you personalize every message in this sequence.

Onboarding KPIs

Userpilot

JULY 17, 2025

Onboarding email sequence example: Zapier The first email opens with a promise, “Learn Zapier in 14 days,” that sparks hope in users. Next up, they share a video from a customer success manager that instantly humanizes the brand and increases the chance of users clicking through the email.

Customer Experience

Usersnap

DECEMBER 20, 2024

They provide a way for customers to learn about new features and updates, increasing user adoption and improving customer satisfaction. For example: Our biggest update yet brings fresh features, key improvements, and essential fixes to make your experience better than ever. Who Should Write Release Notes?

Data Visualization

Userpilot

OCTOBER 10, 2024

Once the user completes verification, they are guided through a short welcome survey that gathers critical information like the user’s role, goals, and company details. The survey also allows for basic customization, such as branding colors.

Onboarding KPIs

Gainsight

APRIL 11, 2025

Personal brand-building opportunities. Offer your super users speaking opportunities, badges to share on LinkedIn, etc. Foster Relationships and Peer-to-Peer Engagement Communities are fertile ground for cultivating even more super users who can act as advocates and champions for your business.

Customer Feedback

Userpilot

JULY 14, 2025

Surveys: In-app surveys pop up after users complete specific actions. The timing matters: I've found out that customer satisfaction surveys , such as CSAT, CES, or NPS , work best right after users complete a key workflow when they're feeling successful. What are the benefits of a customer engagement platform?

Analytic Tools

Userpilot

MARCH 30, 2025

Average content (articles, soundscapes, or programs) consumption per user. Armed with these numbers, you can proceed to create a targeted engagement strategy that fuels business success and enhances user satisfaction. How do app users interact with it from the moment they download it and beyond?

Analytic Tools

Userpilot

JUNE 20, 2025

Adoption Meter to track user moods and understand how users feel about your product or feature. NPS surveys for measuring user satisfaction and gathering insights for improvement. Decent targeting options using user segmentation and behavioral triggers.

Analytic Tools

Userpilot

MARCH 5, 2025

Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships.

Analytic Tools