What is Omnichannel Customer Experience & Why You Should Invest In It
Userpilot
AUGUST 6, 2023
That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. TL;DR Creating an omnichannel experience comes down to ensuring consistency and integration across all channels that customers use to engage with your business.
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