Userpilot

OCTOBER 24, 2022

Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. NPS data helps you dig deeper into your customers and find out whether they are your brand’s promoters, passives, or detractors. You should always customize the design of your surveys and integrate them with your brand.

Feedback Software 94

Feedback Software Analytic Tools Research Software Software Review 94

Usersnap

FEBRUARY 14, 2023

Whether you’re still validating your SaaS product idea or launching a new feature to an existing product line, thinking about your Go-To-Market Strategy is always relevant. In fact, iterating your strategy and improving each feature Go-To-Market plan as you grow and receive customer feedback is even more important.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Lay out a customer journey map.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Data Visualization 82

Userpilot

SEPTEMBER 28, 2022

Tracking product management metrics helps you improve your product, identify and remove friction in the user journey, and make data-driven decisions. The more engaging your product is, the more likely users are to pay for repeat subscriptions. Highly satisfied customers tend to become loyal customers and brand advocates.

Onboarding KPIs 77

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 77

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. But what strategies work? Implementing an onboarding checklist to help users progress through the customer journey.

Analytic Tools 76

Analytic Tools Feedback Software Research Software Customer Experience 76

Userpilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Feature adoption occurs when customers start using a particular feature to meet their goals. The feature adoption rate increases as more customers use the feature and experience value.

Onboarding KPIs 81

Onboarding KPIs Feedback Software Analytic Tools Research Software 81

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Since you need the right tools to follow a customer insights strategy.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Research Software 85

Userpilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Lay out a customer journey map.

Analytic Tools 67

Analytic Tools Feedback Software Research Software Data Visualization 67

Userpilot

JULY 31, 2023

Pendo helps product organizations achieve a number of goals and objectives: Analyze user behavior inside the product to understand their needs and preferences and inform future product development. Collect and analyze user feedback to assess user satisfaction levels and understand the ‘why’ behind their actions.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Userpilot

APRIL 25, 2024

TL;DR Market research is a systematic and objective process crucial for understanding target markets, refining business strategies, and informing decisions, which includes collecting, analyzing, and interpreting data on customers, competitors, and the industry. Gone are the days when just intuition or subjective judgment was enough.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. The conversion rate typically decreases as users go deeper into the sales process.

Data Visualization 97

Data Visualization User Testing Analytic Tools Feedback Software 97

Userpilot

FEBRUARY 4, 2023

In this article, we’re going to show you how optimizing the customer experience can create a more personal connection that leads to repeat customers! TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future. Userpilot’s self-service knowledge base.

User Testing 83

User Testing Customer Experience Customer Feedback Feedback Software 83

Intercom, Inc.

AUGUST 24, 2021

But at these pivotal moments, it’s just as important to prioritize your customer support strategy as it is to plan your product roadmap or your next big marketing campaign. Maybe these slower and more awkward support methods would be worth it if the resulting customer satisfaction ratings were through the roof.

User Testing 129

User Testing User Friction Customer Experience Data Visualization 129

UX Planet

FEBRUARY 1, 2024

A broad survey of finance app users reveals a 50% dissatisfaction rate with current tools Problem Impact The absence of robust finance tools causes stress, hindering savings and economic growth. The finance management app could increase user satisfaction by 35% through customization. Clean and intuitive user interface.

Analytic Tools 94

Analytic Tools Data Visualization Research Software Reporting Tools 94

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Diversification is a strategy involving entry into unrelated markets or industries, often through new lines of business or partnerships. The Ansoff Matrix of Growth Strategies.

Feedback Software 97

Feedback Software Analytic Tools Research Software Data Visualization 97

Userpilot

AUGUST 15, 2022

You can collect customer data using microsurveys across numerous touchpoints in the customer journey. Conducting NPS surveys is a great way to measure user satisfaction and identify your most loyal customers. What are the benefits of customer sentiment analysis? Here’s how you can do it.

Feedback Software 95

Feedback Software Data Visualization Analytic Tools User Testing 95

The Product Coalition

DECEMBER 28, 2022

New software development: custom software development of brand-new projects. Custom software development projects sometimes are divided into small, medium, large, and enterprise scales. Process: including strategy and consulting, design, branding, support, and maintenance.

Research Software 130

Research Software Web Development Web Developers Development 130

Intercom, Inc.

MARCH 28, 2022

As Deloitte notes , for any business’s digital transformation to be effective, it needs to stay laser focused on the needs of its customers and leverage these new capabilities to create relevant customer engagement. 90% of Americans say that customer service is important to their choice of – and ongoing loyalty to – a brand”.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values. Upsell Strategy (upgrade, expand, replace) b. User Retention c. Marketing Focus b.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

Intercom, Inc.

NOVEMBER 30, 2021

Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. The anatomy of a modern customer support tech stack . Strategy first, technology second.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

JULY 29, 2021

As they progress, they interact with your product and brand across different digital channels. This puts the customer on a path to become a product advocate who recommends your product to others. Therefore, it becomes important to customize onboarding experiences for different sets of users and customer journeys.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

DECEMBER 21, 2022

Key product metrics to track and optimize include Customer Acquisition Cost, Number of Active Users, Time to Value , Feature Usage Rate , Net Promoter Score , Customer Lifetime Value , Customer Retention Rate , Churn Rate, Customer Satisfaction Score, and Monthly Recurring Revenue. Customer Retention Rate.

Analytic Tools 94

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 94

Usersnap

SEPTEMBER 19, 2023

This isn’t just about analyzing “happy” or “sad” emojis – it’s about getting to the nitty-gritty of customer sentiments, needs, and desires. ” and “Meh” faster than you can say “customer satisfaction.” What are Customer Insights AI?

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

OCTOBER 30, 2022

Analyzing customer data lets you understand user behavior, develop customer-focused marketing practices, and increase customer lifetime value. There are four categories of customer analytics: descriptive, diagnostic, prescriptive, and predictive. Understand the logic behind customer behavior.

Data Visualization 92

Data Visualization Analytic Tools Customer Feedback Feedback Software 92

Userpilot

DECEMBER 9, 2021

Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article. It helps the customer understand your product and how it can satisfy their needs. Determine customer needs.

Research Software 97

Research Software Feedback Software Analytic Tools Positioning 97

Mixpanel

FEBRUARY 10, 2021

” Free-to-paid conversions: The number of free customers that become paid customers after a defined time period. Satisfaction metrics. Satisfied customers are most likely to spread the word about your product. Customer satisfaction impacts not only your other key metrics but also your company’s brand.

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

Userpilot

AUGUST 15, 2022

Tracking success: How well are your digital marketing or product growth strategies performing compared to your past performances or your competitors? For a PMM leader, micro goals should focus on creating the market strategy (of course, these will depend on the state of product marketing in your organization or the stage of your product).

Product Marketing 92

Product Marketing Feedback Software User Testing Marketing 92

Userpilot

JANUARY 5, 2023

You should send follow-up questions after customers complete the NPS survey and when key milestones in the customer journey happen. Some best practices for creating NPS follow-up questions include personalizing the follow-up questions, using branding colors, localizing the question, and adding a “Thank You” page.

Data Visualization 82

Data Visualization Feedback Software Customer Feedback Customer Experience 82

Userpilot

NOVEMBER 22, 2022

Although both personas and segments can group existing and potential customers, they offer different use cases for a SaaS business. The main purpose of market segments is to understand whether your product or brand will resonate among the target market. Typically, large-scale research techniques are used to create customer segments.

User Testing 95

User Testing Research Software Customer Experience Feedback Software 95

Userpilot

APRIL 30, 2024

Wondering what a marketing growth strategy is? From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Start building your marketing growth strategy by setting goals. What are the four growth strategies?

Analytic Tools 99

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 99

Gainsight

SEPTEMBER 26, 2023

That being said, let’s take a deep dive into one of the most effective strategies to efficiently scale Customer Success: digital customer education. What’s Digital Customer Education? Over 90% of customers think that companies could do better when it comes to onboarding new customers.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Userpilot

SEPTEMBER 5, 2022

When your product accumulates plenty of positive reviews, you get a competitive advantage as the positive feedback reinforces the popularity and high quality of your products, making customer acquisition easier. When should you ask for a customer review? This keeps your brand fresh on their minds. Here are some examples.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

MARCH 10, 2022

Secondary onboarding with personalized in-app messages helps drive feature adoption at different stages of the user journey. Onboarding gamification rewards customers for completing certain actions. This helps customers engage more with your product and resonate with your brand better. LTV formula. LTV to CAC ratio.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Customer Feedback 96

Userpilot

JANUARY 24, 2022

The churn rate is the ratio of the number of customers lost in a given timeframe to the number of customers present at the start of that timeframe, multiplied by 100. Small SaaS companies typically aim for a 5-7% churn rate, while enterprises need to keep their churn rates below 5%. Why do customers churn? NPS survey.

Feedback Software 94

Feedback Software Onboarding KPIs User Testing Customer Experience 94

Intercom, Inc.

AUGUST 12, 2021

Few people are better advocates for a unified view of the customer experience than Dan O’Connell. He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Userpilot

FEBRUARY 4, 2022

Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product.

Feedback Software 96

Feedback Software Research Software Reporting Tools Onboarding KPIs 96

Userpilot

DECEMBER 15, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and Product Fruits is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52