Remove Branding Remove Customer Satisfaction Remove Outbound
article thumbnail

The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

This is costly not just for your team’s bandwidth and budget – but also for your customerssatisfaction and overall perception of your brand. Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention.

article thumbnail

Built for you: Deeper insights, stronger customer engagement, integrations, and more

Intercom, Inc.

Additionally, customize the pointer size and position, as well as button text and colors, to make sure your tours match your company branding. Customize your outbound emails with email editor improvements. Improvements to the email editor mean you get more control over the outbound emails you send. New permissions.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer Support is being turned upside down. Here’s what you need to do about it.

Intercom, Inc.

One thing we have heard from our customers is that for a support team that is used to email and ticketing systems, it can be daunting to think about messengers, Bots and proactive outbound messaging. It has the most comprehensive range of outbound proactive message types. The good news is that it is easy to get started.

article thumbnail

Conversational support isn’t just a nice-to-have – it’s make or break

Intercom, Inc.

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Outbound messaging (70%).

article thumbnail

The ultimate customer support tech stack for 2022

Intercom, Inc.

Adopting the right strategy will help you scale your personalized support without scaling your costs, which will have the knock-on effect of increasing your customer satisfaction (CSAT) and customer retention. For example, when customers close a conversation or use a specific feature, you can check in to see how they feel.

article thumbnail

Intercom’s product principles: Creating personal products by design

Intercom, Inc.

My team is focused on building and aligning various channels of communication between customers and end users to enable faster resolution – mediums like messaging, email, video/voice, and social channels. We strive to help users reach their goals with ease, while making the process feel delightful. Add elements of delight.

article thumbnail

Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue? The answer is yes – it’s both. Read more ?.