Userpilot

MAY 15, 2024

Airship is a customer engagement platform that uses Amplitude analytics to segment users for personalized messaging across channels. For example, you can use them to sync data between Amplitude and your customer relationship management (CRM) system, product adoption tools, ad platforms, or data warehouses.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

MAY 10, 2023

Artificial intelligence is revolutionizing our everyday lives, and marketing is no different, with several examples of AI in marketing today. It shines a spotlight on: Famous marketing brands that have integrated AI technology. Examples of AI in marketing abound all around us today. or onboarding messages.

Data Visualization 90

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 90

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. 8 customer relationship management examples: Tracking customer behavior. The software allows you to work with multiple social media platforms from one dashboard.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. In this guide, we’ll go over what sentiment analysis is, why you should do it, and look at 10 sentiment examples! Social media mention/reach reporting dashboard.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

JANUARY 20, 2022

Looking at tooltip examples from other SaaS businesses is a great way to save yourself the time and hassle associated with trying to do it all from scratch. So allow us to share some of the most striking tooltip examples with you. Intercom tooltip example. Top 8 tooltip examples used in SaaS. Feature discovery.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Customer Experience User Friction 98

Userpilot

MAY 2, 2024

Personalize the customer experience , for example, through tailored onboarding. Implement a retention dashboard to track vital metrics across user segments. As they become brand advocates, they promote your product via WOM, which is by far the most effective marketing channel. This makes it easier to plan and budget.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MARCH 7, 2024

Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages. Gamifying the customer experience , for example with leaderboards, celebration animations, or progress bars , makes it more engaging and increases retention. Why is user engagement important?

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

MARCH 16, 2022

Showcase the core benefits of your product with in-app messaging. Both are effective ways to communicate with your users about new features, target specific user segments with relevant messages , and get your customers to engage with your product. Avoid overly long, meandering messages or product tours and cut to the chase.

Data Visualization 105

Data Visualization Customer Experience User Testing Customer Feedback 105

Userpilot

JANUARY 26, 2023

The problem itself isn’t what causes a customer to abandon a brand. But when you delay acting on it, it sends a different message. Here’s a passive feedback example from Miro. An in-app survey should be a part of your UI — in harmony with the brand’s look and feel.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

JANUARY 30, 2023

But what are some product adoption examples you can learn from? That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Becoming aware of the product's existence through branding and marketing campaigns. Evaluation. Late majority. Evaluation.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. Take Mixpanel, for example. For example: What is the feature? B2B products often have to appeal to many different personas.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

DECEMBER 9, 2021

In a nutshell, effective brand positioning identifies the key benefits of your product and its competitive advantage in the market. Such patterns, for example of competitors’ strengths and weaknesses consistently appearing across the market, will help you identify the edge that your product may have. Competitor-based positioning.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Userpilot

APRIL 29, 2024

Trigger upsell messages at high-intent moments. Personalize the cross-sell messages based on user segment. For example, businesses with an above 80% renewal rate are generally considered healthy. One example would be to launch interactive walkthroughs when a free trial user interacts with a feature for the first time.

Feedback Software 102

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 102

Userpilot

FEBRUARY 25, 2024

Customer can experience friction at all stages of their lifecycle , for example, when researching the product, during the sign-up and onboarding , when using the product, or while trying to access support. It also enhances customer experience and boosts customer satisfaction , which are priceless for reducing churn and building brand loyalty.

Data Visualization 104

Data Visualization Analytic Tools Research Software User Friction 104

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. Using targeted in-app messages to guide users through key features effectively. Welcome survey example. Progressive disclosure example.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

APRIL 17, 2024

Social media monitoring : By monitoring social media platforms, companies can catch mentions of their brands, whether praise or criticism. Behavior monitoring : Utilize feature tags and custom events to monitor user actions, with a visual dashboard for tracking segment behavior. Google Trends example. Typeform’s survey examples.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

MAY 6, 2024

Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts. For example, you can personalize the onboarding process so that users realize value and achieve their objectives in less time. You can use the data to create more effective marketing messages and campaigns.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JANUARY 16, 2024

Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. Use automated follow-up emails and messages to reassure customers that you take their feedback seriously. Use brand monitoring tools to track what your customers say about your products across multiple channels.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

JUNE 22, 2022

In this article, we’ll show you why designing engaging first-time experiences is important, how to apply this to your product’s empty state and some of the best examples out there, to inspire you. Include a warm, friendly message on your welcome screen to welcome new users and get them started, like Slack. Let’s get started.

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience User Testing 59

Userpilot

MARCH 29, 2024

You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Use social proof to build brand authority. For example, if you’re strictly an enterprise SaaS, targeting individual users or small businesses will result in a lack of action.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

JANUARY 29, 2024

For example, the wide screen of a desktop allows for a wider product layout which may appear messy on the small screen of a mobile device. The first step to a successful onboarding process is a warm welcome message that puts new users at ease. For example, users have come to associate the trash can icon with the “delete” function.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Usersnap

AUGUST 31, 2019

We’re glad to see more and more big companies putting customer feedback at high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own feedback process. What to take note on these customer feedback examples. And your own!) What is a good question to ask?

User Testing 95

User Testing Feedback Software Customer Feedback Data Visualization 95

Userpilot

JULY 31, 2023

Pendo offers in-app messaging and onboarding features for mobile apps. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. HelpCrunch is a versatile messaging platform for different communication channels, offering multichannel messaging and advanced customization.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

MARCH 14, 2024

Book a demo and see how Userpilot helps SaaS brands like yours to understand in-app behavior, generate customer insights, and deploy solutions to improve customer engagement. For example, you can use it to analyze user behavior and predict customer churn or identify which users are likely to upgrade to a higher subscription.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. For example, with Intercom you can: View AI-powered suggestions to see the topics your customers are writing in about most. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

JANUARY 13, 2021

Welcome screens in SaaS apps are an underutilized piece of real estate that can be so much more than just a welcome message. But being cutesy with your welcome screen message will not compensate for poor new user onboarding. Let’s take our own example: Userpilot is a ‘product adoption platform’ for ‘product teams’.

Research Software 89

Research Software Customer Experience Data Visualization Product Research 89

Userpilot

MAY 3, 2023

You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. Intercom is a robust tool for customer messaging and service automation. Short-form Intercom survey example. Long-form Intercome survey example.

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

NOVEMBER 21, 2022

Finally, they can use in-app messaging to recruit beta testers for future launches and announce new products or features. For example, a bootstrapped start-up launching a brand new product may choose a Product Hunt launch. They also have the power to reinforce branding and boost customer loyalty. Book the demo!

Product launches 98

Product launches Product Research User Testing Research Software 98

Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Apple is the best example of a company with B2B marketing and B2C marketing. What are B2B marketing examples?

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

JULY 30, 2023

It generally involves creating brand awareness and driving prospects down the marketing funnel until they convert to paying customers. Launching new features/new products (market penetration): If you plan to launch new features/products or penetrate untapped market segments, acquisition efforts are critical for increasing brand visibility.

Customer Experience 98

Customer Experience Customer Feedback User Testing Data Visualization 98

Userpilot

JULY 31, 2023

Pendo dashboard. Pendo also offers a dedicated NPS dashboard where you can see the overall score, the breakdown into detractors , passives, and promoters and track NPS trends over time. However, please note that all surveys in the Free plan come with Pendo branding. Contextual message in Userpilot. Userpilot dashboard.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

MARCH 14, 2023

However, before we dive into different techniques you can use to drive conversions and analyze some successful examples, we look at the upsides and downsides of using the freemium model along with some useful benchmarks. With freemium , companies are able to increase their brand awareness and grow their customer base at a low cost.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

JANUARY 3, 2023

Reach out to detractors to address their issues and get a chance to improve their impression of your brand. Enhance the product experience with in-app messages and contextual help to handhold users through their journey. ” NPS survey example. Where 0 means “Not Likely” and 10 means “Extremely Likely.”

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

MARCH 21, 2024

This cycle involves many stages, each leading to a strong, lasting relationship between customers and the brand. Understanding and optimizing the customer lifecycle helps you offer a delightful experience that builds brand loyalty and drives product growth. User persona example. Why is customer lifecycle management important?

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

MAY 5, 2022

For example, when launching a new product/feature, micromarketing campaigns can be used to test how the market receives it. Trigger contextual in-app micromarketing prompts with relevant messages for each user segment. Finally, A/B test your product experiences and messages to measure their effectiveness.

Research Software 98

Research Software User Testing Customer Experience Data Visualization 98

Userpilot

OCTOBER 1, 2022

Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. Split users into multiple user segments and create dedicated in-app messaging to personalize the user experience for each segment. For example, when you send a message to a friend on WhatsApp.

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

AUGUST 16, 2022

Product messaging experiments. Marketing experiments can also be used to innovate, test brand-new ideas, and make smarter business decisions. Here are five examples of different marketing experiments to try out in your business: In-app onboarding experiments. Example of a simple welcome screen by Userpilot.

Research Software 98

Research Software Feedback Software Analytic Tools Customer Experience 98