Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. At Intercom, we use a framework called the Conversational Support Funnel to deliver fast, personal support to our customers. Here are our tips: Gather valuable conversation data fast.

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Userpilot

OCTOBER 26, 2023

To take full advantage of growth opportunities, use product analytics to inform product decisions. Strategic partnerships with other companies allow SaaS businesses to access new markets, benefit from partners’ acquisition channels and brand awareness, and leverage their expertise. The Ansoff Matrix of Growth Strategies.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

DECEMBER 12, 2023

Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. Next, plot the UX initiatives on the roadmap using a project management or roadmapping tool like Asana or Roadmunk. Next, use a prioritization framework to rank the remaining items.

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. Our framework for building a customer success strategy involves the following: Defining the stages of your customer journey and the goals that you want to achieve.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JULY 9, 2023

TL;DR Usability focuses on the ease of use, efficiency, and effectiveness of a product, while user experience encompasses the overall satisfaction, joy, and value that users derive from their interactions with a brand. Use surveys , interviews, and focus groups to gather qualitative data about their needs, pain points , and preferences.

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User Testing Product Research Customer Experience User Experience 97

The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. Below is an overview of the main problems I ran into, along with our framework for addressing them and sustaining our innovation and growth.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Mind the Product

FEBRUARY 16, 2017

When it comes to successfully implementing a data-informed approach to product analytics, it’s easy to find lists of tips and tactics. But we do have common methodologies for framing questions and answering them, for figuring out what’s interesting in your data, experimenting, learning, and growing.

Analytic Tools 127

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 127

Modus Create

MARCH 17, 2022

Our recent report 2022 State of Digital Transformation revealed that 57% of enterprises had adopted an agile framework for implementing digital initiatives. Note that we’re discussing agile in the spirit of the Agile Manifesto , not the technical details of its frameworks. Feed Insights, But Not With a Spoon.

Leadership 98

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Userpilot

JULY 5, 2022

Incremental innovation is a process of gradually modifying a company’s existing products or services through small improvements. If your customer feedback shows your product is very different from what they need, don’t wait and pivot. Incremental innovation is about constantly making small improvements to your products or services.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

AUGUST 18, 2022

There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. Customer service is essential for nurturing positive customer relationships.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

JANUARY 26, 2023

Customer empathy is not limited to empathy in customer service. It goes beyond positive brand experience. Prioritizing qualitative user feedback is an effective way to collect customer data and increase your sensitivity to customer problems. What is a customer empathy map ? Customer Empathy Map.

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Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Strategic product management must be based on data. How can product managers access the data they need? Are you ready to dig in?

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Mixpanel

JUNE 10, 2020

As VP of Product at NerdWallet , I guide product decisions that drive maximum value for our brand and consumers—helping them break down complicated financial topics (e.g. But in the consumer finance space, sensitivity towards personal financial data makes considerations around product experimentation all the more delicate.

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Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. For that reason, we’ll go over 12 of the best tools you should use when conducting product research. UXPressia. Productboard.

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Data Visualization Research Software Feedback Software Analytic Tools 104

Modus Create

MAY 12, 2022

So, we decided to build smaller scopes for each project phase and create a workflow based on short feedback loops. Maintain Brand Consistency. Finally, the application design had to reflect the Modus Create brand. Modus Create’s Brand Manual. Open-Source and Hybrid Framework.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

The Product Coalition

FEBRUARY 3, 2022

It might be easier to gather insights from talking about existing solutions?—?why One of the techniques is judging Importance vs Satisfaction Framework. It’s a simple yet compelling framework. you want a lot of data. The critical thing to remember here is that people are usually unskilled in describing their problems.

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Userpilot

MAY 7, 2024

We’ll also explain how to build a VoC program with insights that continuously influence product decisions. TL;DR The VoC is the process of continuously gathering and analyzing customer feedback from multiple sources and summarizing it in one place. To collect VoC insights, you can: Use in-app surveys. Feature usage.

Product Research 102

Product Research Data Visualization User Testing Customer Feedback 102

Userpilot

APRIL 11, 2023

Building an effective customer insights strategy is a vital part of any good product manager’s skillset. In this article, we’re going to unpack why a customer insight strategy is important, how to build one, and how you can use these insights to drive customer satisfaction (and a better product experience).

Data Visualization 98

Data Visualization Customer Feedback Customer Experience User Testing 98

The Product Guy

APRIL 23, 2020

Mental models are tools for getting at what is most important as quickly as possible. Applying mental models, relevant frameworks, and techniques on my day to day helped develop the heuristics I needed to help me make an impact despite my relative newness to the team. I was so focused on coming up with data sets I thought were clever.

Feedback Software 142

Feedback Software Product Research Customer Feedback Customer Experience 142

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Instead, focus on fostering a culture of communication and feedback loops between the team. If you make mistakes without learning, you’re not improving.

Feedback Software 162

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Userpilot

APRIL 27, 2023

TL;DR Customer feedback is the data you get from your users about your product and their experience. Customer feedback allows you to drive customer success, improve customer satisfaction , boost customer loyalty, and make informed product decisions. Contextually-triggered surveys allow you to obtain relevant and valid insights.

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. While he likely never said that , the sentiment is not lost on product managers.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. While he likely never said that , the sentiment is not lost on product managers.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

Userpilot

DECEMBER 21, 2022

Four methods for gathering VoC feedback. Collecting data is good but you have to actually relay that customer data to your sales, marketing, or customer support team if you want to see real results from your VoC program. It’s similar to Colonel John Boyd’s OODA loop: Observe > Orient > Decide > Act.

User Testing 98

User Testing Data Visualization Customer Feedback Customer Experience 98

Userpilot

FEBRUARY 15, 2023

Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? How to create pop-ups easily with tools and the best practices to keep in mind while doing so. Use a survey tool such as software or add-on survey widgets; 2. Create it from scratch.

Product Research 98

Product Research Feedback Software Data Visualization Analytic Tools 98

Surya Suravarapu

FEBRUARY 27, 2020

A possible solution, for example, is to provide import/export tools to migrate the data safely. This kind of tooling has to be part of your product management and go-to-market strategy. Continue to match your intuition with the data by validating your bets in a timely manner. A proactive approach wins the day.

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Feedback Software Product Research Reporting Tools Research Software 52

Alchemer Mobile

FEBRUARY 2, 2021

For a consistent brand image, all of your marketing activities should communicate and reinforce this one statement. Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. Third-party tools, like Google Analytics and Optimizely , can also be integrated with most web pages.

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Feedback Software Analytic Tools Research Software Product Research 264

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. Question 14: How frequently do you use our product/service?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Userpilot

MAY 5, 2023

TL;DR A customer success workflow is a defined series of steps to ensure customers get their desired outcome using your product or service. Use product analytics to track feature usage, monitor user progress, and fine-tune your customer success workflow. What is a customer success workflow?

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

DISQO

JANUARY 8, 2018

One of the nation’s oldest and most cherished brands has a familiar story about reinventing itself for the digital world, but with a twist. LearnVest, on the other hand, has always been focused on brand, innovation, and design.”. To do that, Tzeng also needed data. “We

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

DISQO

JANUARY 8, 2018

One of the nation’s oldest and most cherished brands has a familiar story about reinventing itself for the digital world, but with a twist. LearnVest, on the other hand, has always been focused on brand, innovation, and design.”. To do that, Tzeng also needed data. “We

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

Usersnap

SEPTEMBER 9, 2021

This is why when you’ve got a rock-solid customer feedback system in place, you’re ready to meet customer expectations. The research is in: Microsoft states that “Brands are viewed more favorably by 77% of consumers if they proactively invite and accept customer feedback.”

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52

Intercom, Inc.

JULY 15, 2021

Being responsible for the design of AI services used by millions of people is a huge responsibility, and Arin is deeply aware of that. It’s easier to build trust when you open the black box – show the quality, the source and diversity of the data, and the rationale of the model. They all report up together. Fergal: Got it.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

JUNE 7, 2023

In this post, we’ll clarify what a conversion funnel is and provide 9 tactics you can apply to transform doubtful prospects into loyal brand promoters. Conversion funnel optimization is about increasing the percentage of users paying for your product or service at the other end of the funnel to maximize revenue.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

NOVEMBER 24, 2022

A customer request management system consists of tools and processes that allow the relevant teams to deal with requests efficiently. This can improve brand loyalty. Service tickets show the UI elements and product areas with excessive friction. Closing the feedback loop drives customer loyalty.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

The Product Coalition

MAY 8, 2023

Better data. CS teams often have access to reams of customer data beyond just feedback. Often, MRR, plan, demographics, and more are kept in their support tools. Include CS in your system to enrich your feedback with customer data and you’ll be able to prioritize features more effectively.

Feedback Software 129

Feedback Software User Testing Research Software Customer Feedback 129

Usersnap

FEBRUARY 5, 2024

Stakeholder management challenges Navigating stakeholder management , the survey phase in the discovery process can be challenging without proper tools. Conduct thorough market research and user interviews to gain insights into what your audience truly desires. Moreover, leverage tools that facilitate the discovery process.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52