Userpilot

FEBRUARY 13, 2020

Whatfix is a popular onboarding platform, but it does have several weaknesses. But before we take a look at these Whatfix alternatives, let’s look at the strengths and weaknesses of Whatfix itself…. Whatfix — For enterprise companies. Let’s start off by pointing out that Whatfix targets itself at larger Enterprise companies.

Analytic Tools 59

Analytic Tools Feedback Software User Testing Data Visualization 59

Reveal

OCTOBER 14, 2021

We call one application a modern application when it is built with a combination of modular architecture patterns, DevOps, DevSecOps, serverless operational models, and agile development processes that allow businesses to reduce risk and accelerate time to market. Not a bad deal, don’t you think? for every dollar spent.

Analytic Tools 59

Analytic Tools Data Visualization Research Software Reporting Tools 59

Userpilot

FEBRUARY 12, 2021

Of the 1000 companies we signed up for to study their onboarding, 73% of B2C companies offered a free or freemium product, and 86% of B2B brands offered a free trial instead of freemium. The freemium business model is great for SaaS because it can help boost growth, build your brand, collect user data and test your product.

User Testing 98

User Testing Reporting Tools B2C Customer Experience 98

Mironov Consulting

MAY 2, 2019

But product management and development processes that work well for long-lived hardware can handicap software organizations. 1] For industrial hardware, the development/design cycle is separate from the manufacturing cycle. For software products, the development and design process *is* the manufacturing process.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

OCTOBER 27, 2022

It’s aimed to reveal their level of satisfaction and help product teams uncover room for improvement. You can use Userpilot to create various types of microsurveys, all without UP branding and NPS response tagging enabled. Uncover weak spots of your product and bottlenecks that disturb the customer journey.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Department of Product

MAY 22, 2020

And the product team responsible got some pretty brutal reviews in the process. Can I customise it with my own branding? But, as Citymapper found out as time went by, feature-based differentiation doesn’t last forever. The dangers of feature-based differentiation The problem with some features is that they can be cloned.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Userpilot

APRIL 8, 2021

The “customers” part of this definition is important, since this is what differentiates customer analytics software from tools like Google Analytics, which look at data from website visitors as opposed to customers. This feature is useful if you need to zoom in on a particular enterprise customer’s feedback. How big is your company?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Intercom, Inc.

NOVEMBER 21, 2019

Tara and her team used it to take a deep dive into the customer’s journey through the product and make a focused effort to truly understand each step along the way. I really recommend it, because the biggest differentiator we saw is that in a persona-driven world, you’re really thinking about that fictional character.

Customer Experience 34

Customer Experience User Testing Customer Feedback User Friction 34

Business of Software Conference

JANUARY 16, 2020

It’s not the same thing as branding. In fact one of my pet peeves is people say ‘What are you going to talk about it today’ and I’ll say ‘positioning’ and they say ‘Oh, like you mean brand positioning?’ There’s branding: These two things are totally separate things’. Team collaboration doesn’t have that.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Intercom, Inc.

JULY 26, 2018

Remarkably, the team stuck around with few exceptions. Or you had to go to the other extreme of spending hundreds of thousands of dollars on some massive analytics software with this enterprise-y sales thing. I’m not a good developer, but I know enough to sort of be dangerous. This is a bad situation.”

Feedback Software 137

Feedback Software Analytic Tools User Testing Product Research 137

Business of Software Conference

FEBRUARY 16, 2021

So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business. And I was a software developer before. And then we, we started to sell like big enterprises. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. So I wanted to hear why that strategy makes sense for MadKudu and his advice for other teams thinking about building apps for their product. Short on time? Here are a few quick takeaways.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. The design team at IBM likes to employ a “make to learn” method. Prototype it til you make it. Fergal: Cool.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

MARCH 24, 2023

This article will compare the features, strengths, weaknesses, reviews, and pricing of each tool, enabling you to confidently decide which one is the best fit for your business needs. Using a tool for interactive user guides is crucial since it reduces reliance on developers and enables you to trigger user guides contextually.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Business of Software Conference

AUGUST 30, 2019

So I have talked about jobs to be done and how you can use it specifically for marketing as opposed to just for product development at a couple of conferences. And what’s funny is messaging working on your messaging has been getting a bit of a bad rap lately. Which has caused a lot of confusion over the course of my career.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Business of Software Conference

NOVEMBER 12, 2019

As Mark alluded to I recently started another company called Ropig in the developer tool space but it’s brand new and I don’t really have any lessons learned yet so I’ll focus today’s talk on MeetEdgar. So we don’t have a sales team. They’re moving up market going enterprise, huge contracts.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

NOVEMBER 12, 2019

As Mark alluded to I recently started another company called Ropig in the developer tool space but it’s brand new and I don’t really have any lessons learned yet so I’ll focus today’s talk on MeetEdgar. So we don’t have a sales team. They’re moving up market going enterprise, huge contracts.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Userpilot

FEBRUARY 27, 2023

TL;DR Collecting customer feedback is an important task for any product team. It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions. 4) Ability to analyze the results – both quantitative and qualitative.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 22, 2023

Which is the ideal tool for developing interactive user guides – Whatfix or WalkMe? A tool is necessary to create interactive user guides as it reduces dependencies on software developers. Ability to customize each interactive guide to fit your brand and style. However, not all tools are the same.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything. Speed is everything.

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Userpilot

MAY 8, 2023

TL;DR Chameleon is a digital adoption platform with a difference: while the other tools discussed are mostly no-code, Chameleon will require some developer involvement. It enables product teams to track product usage and user behavior to guide product development and optimize the user experience. So let’s dive right in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2023

It helps product teams create personalized user experiences through product tours, onboarding checklists, and feature announcements. With its user-level segmentation, you can set up basic contextual onboarding to differentiate user experience. Userpilot is a powerful product adoption and user onboarding platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MAY 30, 2023

This tool has earned a strong reputation for its intuitive user interface and outstanding customer support team. Whatfix helps your enterprise company achieve that by unlocking the full potential of user segmentation and in-app guidance. If this is the case, you should be looking for alternative tools to power up your user onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 15, 2023

Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage. However, WalkMe is best for enterprise companies as they are focused on employee onboarding rather than user onboarding. Ability to customize each interactive guide to fit your brand and style.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 23, 2023

Uncover weak spots of your product and bottlenecks that disturb the customer journey. There are several reasons why you may need one: Collecting customer feedback should be a standard procedure for any product team. Customize the surveys so they are aligned with your brand and match the interface of your app. Here are its pros.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

TL;DR Collecting customer feedback is an important task for any product team. It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions. Walkme is an enterprise onboarding tool, mostly used for employee onboarding.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JUNE 27, 2023

It helps product teams create personalized user experiences through product tours, onboarding checklists, and feature announcements. However, Whatfix targets mostly large enterprise companies and might not be the right choice for SMBs or startups. Userpilot is a powerful product adoption and user onboarding platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

DECEMBER 7, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. It enables product teams to create, implement, and test personalized in-app onboarding experiences. Starter includes features like Product Areas, NPS surveys without Pendo branding, and (limited) NPS analytics.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

FEBRUARY 27, 2023

You can use survey templates out of the box, customize them to fit your brand and UI, and trigger them contextually using segmentation. Uncover weak spots of your product and bottlenecks that disturb the customer journey. Customize the surveys so they are aligned with your brand and match the interface of your app.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 23, 2023

Uncover weak spots of your product and bottlenecks that disturb the customer journey. There are several reasons why you may need one: Collecting customer feedback should be a standard procedure for any product team. Customize the surveys so they are aligned with your brand and match the interface of your app. Here are its pros.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 15, 2023

To help you make a confident decision, we’ll compare each tool’s features, strengths and weaknesses, reviews, and pricing. Using a tool for interactive user guides is essential as it reduces dependency on developers and enables you to trigger user guides contextually. Let’s dive in.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Userpilot

MAY 8, 2023

TL;DR Appcues is another no-code user onboarding platform that helps non-technical teams track and analyze product usage. It enables product teams to track product usage and user behavior to guide product development and optimize the user experience. So let’s delve into the details! Try the best one now!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

Apty focuses on employee adoption of enterprise software so its user feedback functionality is designed to collect feedback from employees using 3rd party software. You can use survey templates out of the box, customize them to fit your brand and UI, and trigger them contextually using segmentation. No code branding is also preferable.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 8, 2023

It provides a no-code solution that allows non-technical teams to design and implement in-app experiences without any coding skills. It enables product teams to track product usage and user behavior to guide product development and optimize the user experience. Customize the button texts, colors, and designs to match your brand.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 27, 2023

Apty focuses on employee adoption of enterprise software so its user feedback functionality is designed to collect feedback from employees using 3rd party software. You can use survey templates out of the box, customize them to fit your brand and UI, and trigger them contextually using segmentation. No code branding is also preferable.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 30, 2023

The tool is renowned for its easy-to-use UI and excellent customer support team. Whatfix helps your enterprise company achieve that by unlocking the full potential of user segmentation and in-app guidance. It enables product teams to track product usage and user behavior to guide product development and optimize the user experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52