Remove Branding Remove Events Remove Inbound Remove Outbound
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Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. What follows is a lightly edited transcript of the event. We’re excited to share five brand-new product announcements with you today. The last year hasn’t been easy.

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Built for you: Improved reporting, integrations, mobile experience, and more

Intercom, Inc.

We have a wide range of brand new reports and several new reporting features. Start outbound conversations from the Inbox. While much of a support team’s time is spent responding to inbound conversations in the Inbox, sometimes they need to initiate outbound conversations with customers or external partners as well.

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Built For You: Premier Services, Conditional Branching, and more features to tailor customer experiences

Intercom, Inc.

Get customized support from our team to yours – check out our brand new Premier Suite here. Updated outbound messaging CSV reports for streamlined messaging data. Our updated outbound messaging CSV reports make it easier for you to uncover valuable insights into how your messages are performing.

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Creating An Enterprise SaaS Marketing Strategy

Userpilot

Inbound works really well for smaller SaaS businesses, whether B2B or B2C. When you’re trying to sell to an upmarket target audience, you have to realize that the sales process is a lot more hands-on than the search engine optimization or inbound marketing efforts that you used to get your current customers. Shorter sales cycles.

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Strategic Product Management: The Role of a Strategic Product Manager

Userpilot

Userpilot allows you to group sequences of actions needed to adopt the product into custom events that are easy to track. This includes inbound activities like defining product vision and product strategy, setting product goals, developing the product roadmap , or planning the product launch. Feature and Event Tracking in Userpilot.

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Spendesk’s Nicolas Marchais on evolving with your market

Intercom, Inc.

At first when you have no brand, just a working product and only a handful of customers, you really have to find any opportunity to get your name out there. But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website. Nico: Correct.

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Intercom turns 10: Highlights from our first decade

Intercom, Inc.

Bringing our brand on the road. A company is more than the product it makes or the people who work there, it’s also the brand that people connect with. But a brand isn’t just your logo – it’s the connection you establish with your customers and prospective customers. Raising money to fuel our growth.