Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Inspired by Marty Cagan contains a little about everything in product management and is based on how the most successful tech companies in the world build products. out of 5 stars.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Gainsight

SEPTEMBER 22, 2023

Technology companies, in particular, adopted these points of differentiation to gain market share. HubSpot shot to fame due largely to its laser focus on inbound marketing. The proliferation of technology and low barriers to entry mean that anyone can start a business. Thought Leadership Think of any well-established company.

Education 52

Education User Friction Customer Experience Customer Feedback 52

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. From there, we started thinking seriously about building our product, reviewing the pain points of our community.

Research Software 90

Research Software UX Feedback Software User Testing 90

UX Studio

JUNE 30, 2023

A website that reflects their brand and meets the expectations of their target audience is just an example. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Sachin Rekhi

APRIL 12, 2020

A business that leverages counter-positioning adopts a new, superior business model which the incumbent does not mimic due to anticipated damage to their existing business. A business that leverages branding enjoys a higher perceived value to an objectively identical offering that arises from historical information about the seller.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Userpilot

JUNE 25, 2021

Research shows that most 20th-century products followed this adoption behavior: Source: The Atlantic “ The 100-Year March of Technology in 1 Graph “ Let’s now take a look at the different stages of the Product Adoption Curve. They’re technology enthusiasts and are usually quite technical. There’s just one catch.

Analytic Tools 59

Analytic Tools Feedback Software Research Software User Testing 59

Centercode

FEBRUARY 18, 2021

In the early 90s, the technological landscape was a very different place. And the idea of a home filled with technology that could wirelessly communicate not only with you but other pieces of technology was, for most, as out of reach as something on the Jetsons. Internet access wasn’t available in the average household.

User Testing 59

User Testing Customer Experience Feedback Software Data Visualization 59

Userpilot

JUNE 3, 2022

The State of SaaS Onboarding is the yearly review of onboarding flows of more than 1000 SaaS companies, created by Userpilot and The State of SaaS meta report is a summary of other SaaS reports. It differs from traditional marketing, which only focuses on customer acquisition and brand promotion. Best product marketing tools.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Intercom, Inc.

APRIL 28, 2022

It doesn’t take into account third-party review sites, peer-to-peer recommendations, or word-of-mouth; the handover process is messy and puts teams at odds with each other, and more often than not, it rewards high quarterly numbers rather than providing a good customer experience. That was not an intentional choice.

Feedback Software 118

Feedback Software Research Software Customer Experience Data Visualization 118

Gainsight

JULY 11, 2023

Customer Education is defined as follows: “programs that provide content designed to onboard, engage, and retain customers, delivered at scale via a Learning Management System (LMS) platform,” and in just that definition, there’s an immense amount of crossover with Customer Success.

Education 40

Education Customer Experience Software Review Certifications 40

Intercom, Inc.

SEPTEMBER 15, 2021

In this era of ever-increasing digital disruption and innovation, category design can be the ultimate business strategy for brands wishing to stand out from the crowd. As a tech journalist, Kevin has been witnessing the evolution of the tech industry for more than 20 years. And well, there’s a little backstory.

Technical Review 205

Technical Review User Testing Books Customer Experience 205

The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

The Product Guy

JANUARY 5, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

Alchemer Mobile

OCTOBER 9, 2018

Panelists included: Daniel McCone, Digital Marketing & Innovation Manager at Dunkin’ Brands. So it’s App Store reviews, it’s direct customer feedback through a customer feedback link. Qualitative feedback, we use App Store reviews. We hosted a CX-focused panel at this year’s Customer Love Summit.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Usersnap

JUNE 17, 2019

How do you shorten the tedious back-and-forth cycle in clarifying technical issues? Most people are not geared to identify specific technical issues. Harvard Business Review reported that 84% of customers say their last interaction with customer service had not exceeded their expectations. This article has got you covered.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Bain Public

FEBRUARY 26, 2020

Livescale is a software company in Montreal bringing brands an innovative live video shopping solution to create authentic and engaging relationships with customers. This helps her outline their challenges and present them to the leadership team so the product can continue to improve. How does Chanida handle these challenges exactly?

Research Software 52

Research Software User Testing Feedback Software User Friction 52

The Product Guy

FEBRUARY 18, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

The Product Coalition

JUNE 26, 2023

Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely. Remember that we are still in the nascent stages of generative AI technology. The risk of falling behind is real.

Generative AI 108

Generative AI Customer Communications Technical Review Reporting Tools 108

Mironov Consulting

APRIL 7, 2018

We all know that a broad sampling of direct users is important, but somehow not as important (or as urgent) as other product tasks at hand: account escalations, rearranged priorities, stories/epics/features, technical spec reviews, launch meetings, budget battles, roadmap presentations, retrospectives, pizza for the team.

User Testing 99

User Testing Customer Feedback Customer Experience Research Software 99

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Gainsight

MARCH 29, 2019

And neither developed their systems out of whole cloth either! especially, we tend not to give due credit to the incredible mathematical advances made by Islamic scholars during the medieval period, or even earlier in China—all of which (and many more!) Technology has enabled new ways of doing business. ” In the U.S.

Feedback Software 55

Feedback Software Technical Review User Testing Software Review 55

Mind the Product

MARCH 17, 2020

I mean obviously no… But it turns out that when you start looking into it, that this one freaking little icon that looked so “Oh it’s 5 seconds, we’ll just draw it in there”… it turns into you’re going to have to hire more people, write a policy guide, and create an entire admin system for [it].

Product Research 36

Product Research Research Software Feedback Software Customer Experience 36

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. What do I mean by politics? Ben Horowitz?—?The Mastery of web metrics and tools.

Feedback Software 80

Feedback Software Product Research Research Software Weak Development Team 80

The Product Guy

MAY 21, 2018

The big vision was clearly overwhelming – we wanted to change how customers interact on the site; we wanted to build the brand new structure to support a new type of customers, to build the internal admin functions to facilitate internal efficiency; and we wanted to holistically rethink everything to link all the above components.

User Friction 104

User Friction Customer Experience Vision Technical Review 104

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. Brand Identity: When customers interact with your brand, is your value proposition clear? Three reasons companies get this stuff wrong.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

The Product Guy

FEBRUARY 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

JANUARY 31, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

The Product Guy

JANUARY 27, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

Mind the Product

SEPTEMBER 18, 2017

The same system was then expanded for reconstructing the sessions from the same data. A simple text email is sometimes more effective than a designed and branded one. If you are working with a large, highly recognizable brand, you might want to leverage the brand’s impact. For sending the emails, we’re using Mandrill API.

Customer Experience 96

Customer Experience User Testing Product Research Customer Feedback 96

The Product Guy

MARCH 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Alchemer Mobile

APRIL 14, 2020

Get your cup of coffee ready and watch the full recording from our live panel discussion with product professionals from leading brands like Dropbox, Concur, and Stripe. How deep does your understanding of the technology go as a PM? How do you manage executive expectations, customer expectations, and technical resources?

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Gainsight

JULY 7, 2021

As we kept a close eye on the industry, one large tech event after another was announcing its cancellation or postponement. What would be the long-term ROI of virtual events when it came to brand awareness, pipeline and bookings? But little could we imagine the roller-coaster ride ahead as news of a pandemic started to circulate.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Mixpanel

APRIL 29, 2021

When you’re making these bets, how does your approach differ if it’s an incremental effort versus a brand new product direction where you may not have as much data and are relying on intuition or your understanding of the market? . And I think it’s important for the leadership to live the values behind it.

Analytic Tools 76

Analytic Tools Data Visualization Customer Experience User Testing 76

Userzoom

MARCH 28, 2018

We now live in a world where one disgruntled customer can really screw-up and damage a brand, and so we need to be taken seriously. And the reason is because there is a realisation that actually, in the world we live in, it’s pretty much impossible to define your own brand identity. Your customers define your brand identity.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Userpilot

SEPTEMBER 4, 2023

However, many firms fail at successful implementation due to common pitfalls. Blue ocean strategy is especially relevant today as many industries are seeing declining profits and growth due to commoditization and saturation. With globalization and advancing technology, products and services are becoming commoditized faster than ever.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90