Media Apps: 2022 Mobile Customer Engagement Benchmarks
Alchemer Mobile
APRIL 14, 2022
However, while mobile teams surveyed 37% of their consumers for feedback, only 8% responded (13% overall)—an area for improvement in 2022. Telco (communications providers, wireless networks, etc.). Telco apps prompted 38% of their consumers for surveys (28% overall) and received an impressive 32% response rate (13% overall).
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