UX Planet

DECEMBER 11, 2023

The last time I personally recommended learning resources— let’s just say a few brands weren’t particularly enthusiastic I left them off the list. As a student, you will also gain access to exclusive live webinars with prominent guest speakers. You can use the code ALIENA to get 25% discount for this certificate!

Technical Review 71

Technical Review Certifications Software Review Feedback Software 71

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. Create one code-free with Userpilot. Optimization.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Userpilot

APRIL 16, 2020

It was a bit of the case of “overpromise and underdeliver”‘ – said Rachel Lightfoot, Co-Founder, TouchRight Software. As a tech-savvy person, however, without a background in software development – Rachel was looking for a low-tech solution. This requires a lot of technical knowledge to just get started.

Research Software 96

Research Software Reporting Tools Data Visualization Software Review 96

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Source: Radhakrishna Aekbote Competitors SWOT Analysis Mint Intuit Strengths: Established brand with trust. Automated, real-time expense tracking.

Analytic Tools 89

Analytic Tools Data Visualization Research Software Reporting Tools 89

Userpilot

JULY 15, 2022

Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. Make use of branded conference swag to promote your company at conferences and raise positive awareness. The things they say about your brand are often beyond your control.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

JANUARY 30, 2023

Becoming aware of the product's existence through branding and marketing campaigns. Here are real-life product adoption examples from successful companies for each stage: Using social media ads to expand brand awareness, like Slack. Offering educational webinars showcasing the value of your product, like Userpilot.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

Userpilot

NOVEMBER 15, 2021

UserGuiding is a no-code tool for user onboarding. To make an informed decision before you invest in the software, it's essential to understand the benefits and drawbacks of UserGuiding: Pros. You'll also be able to remove the UserGuiding branding and get full access to customer support. ." UserGuiding reviews.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

JULY 31, 2023

This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Send webinar invitations to educate customers on advanced use cases. You should include different formats of resources such as documentation articles, webinar recordings, video tutorials , etc.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. Face-to-face webinars can help you unlock consistent value for your customers and improve customer retention. Create a checklist code-free with Userpilot. Use notification banners to prevent involuntary churn.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

OCTOBER 21, 2022

Customer confidence is the level of trust a B2B prospect has over your brand before feeling “confident” that they have enough information to move forward through their journey. Although you can’t measure customer confidence, NPS surveys and upsell rates are great metrics to see how many customers trust your brand.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 28, 2023

Organize webinars to help users adopt more advanced features. Review your product analytics, and A/B test your in-app messaging for added context. Userpilot is a no-code solution where you can track product metrics and build interactive experiences that improve adoption. Example of a product release webinar slideout.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

OCTOBER 10, 2022

Userpilot organizes webinars to teach users how to use new features. Traditional marketing aims to create brand awareness, drive demand, and attract more customers. The goal of this marketing strategy is awareness – geared towards attracting marketing qualified leads (MQLs) to the brand/product. from satisfied users.

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Userzoom

MAY 20, 2020

offers some best practice advice on how researchers who are used to in-lab, in-person UX research can transition to remote, while still remaining user-centric. The following tips are taken from our latest on-demand webinar , where Mary Luong, Sr. You can download the full webinar below…. WATCH THE WEBINAR. Mary Luong, Ph.D,

User Testing 120

User Testing Research Software Customer Feedback Technical Review 120

Userpilot

DECEMBER 19, 2022

Your initial onboarding is critical because it’s the first interaction a customer has with your brand. Your power users will be excited to help promote your brand. It can be as simple as using a UI element like the one below to ask for a positive review on any platform of your choice. Modal asking for a customer review.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

NOVEMBER 28, 2022

This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. A high churn rate leads to low customer lifetime value and a negative brand image. Customer reengagement software to consider: Userpilot, Drip, Hubspot. It also affects your brand image.

Feedback Software 98

Feedback Software Analytic Tools User Friction Customer Feedback 98

Userpilot

JULY 7, 2022

Without customer stickiness: You’ll find it impossible to generate brand advocates. Brand stickiness means the customer “sticks” with your brand because of convenience, emotional attachment, or because changing to a competitor is costly. What is brand stickiness? Customer retention will be harder to improve.

Research Software 98

Research Software Feedback Software Customer Experience User Testing 98

Userpilot

JULY 13, 2021

Building a walkthrough using a dedicated tool is much easier than coding it from scratch. The best walkthrough software on the market is Userpilot. For each user that activates, that’s one more monthly subscription, and one more person who could become a future brand advocate. Other good options include Appcues and Userguiding.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

DECEMBER 20, 2022

A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. Key loyalty stage KPIs are net promoter score and the number of reviews or recommendations given. This stage is thus about brand building. Marketing funnel vs Sales funnel.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

SEPTEMBER 8, 2021

Using product tour software is a better decision. The best product tour software on the market is Userpilot. Using the same example, imagine that you're going through the different tooltips in this rather basic product tour for project management software. It’s very challenging to build a product tour from scratch.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Userpilot

AUGUST 31, 2022

Brands that know how to create raving fans will always take the lion’s share of customers. Raving fans are the customers who are obsessed with your brand and seize every opportunity to passionately tell others about you. They actively promote your brand and never miss anything you say. Sounds too good to be true?

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Userpilot

AUGUST 18, 2022

There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. Build a fully-loaded resource center with video tutorials , webinars, and help articles.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

OCTOBER 16, 2022

Create communities around your brand to connect directly with customers. Host webinars to educate and interact with your audience. With Userpilot, you can apply these strategies without having to code. For this, you can calculate software adoption rate, which is the percentage of signed-up customers that become active users.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

FEBRUARY 28, 2024

That’s because effective product engagement is only possible when you have enough context on the customer’s journey and can visualize the ways users interact with your software. If you notice organic traffic converting far higher than paid visitors then that particular brand is perceived positively. Number of demos booked.

Analytic Tools 105

Analytic Tools Data Visualization Customer Experience User Testing 105

UX Studio: Product Management

JULY 5, 2021

UX studio is an established design agency helping companies worldwide design impactful digital experiences. As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. .

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Userpilot

JUNE 30, 2023

Userpilot has hundreds of positive reviews: it’s a powerful platform available at a range of viable price entry points. Userpilot has an extremely impressive resource center offering: It’s completely no-code, meaning you don’t need to be a tech whizz to quickly build, edit and display something impressive.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. Provide product training via live webinars. So why not get a Userpilot demo to improve customer success without coding? What is a customer success strategy?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JANUARY 12, 2023

How a tool like Userpilot can help you build self-service support resources, code-free. After-hours support also sets you apart from competitors, allows you to reach global markets, and helps you build a positive brand reputation. Establish a strong brand reputation. Webinar recordings. Let’s get started.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Userpilot

JANUARY 3, 2023

MQL is a potential customer fit for your business, reviewed by the marketing team. The marketing team reviews and confirms the MQL before sending it to the sales team. You can convert qualified leads into customers and brand advocates with the right qualification strategy. Ask for reviews and maintain a good brand image.

User Testing 98

User Testing Feedback Software Research Software Customer Experience 98

Userpilot

FEBRUARY 18, 2021

I’ve recently noticed several big B2C and B2B brands have jumped on the personalization bandwagon. Or following up diligently to see if their problem has been solved. E.g. our tool allows Product Managers to create in-app experiences that boost feature adoption such as tooltips and walkthroughs without coding.

Analytic Tools 98

Analytic Tools Software Review Data Visualization Customer Experience 98

Userpilot

JANUARY 31, 2023

You can detect at-risk customers by tracking in-app feature usage , sending NPS surveys with follow-up questions, using NPS response tagging, going through customer support tickets, doing social listening, and monitoring reviews across different platforms. There are a lot of factors that contribute to creating at-risk customers.

Customer Feedback 98

Customer Feedback Feedback Software Customer Experience User Testing 98

Userpilot

SEPTEMBER 29, 2022

Customer engagement is enabling customers to interact with your brand on an ongoing basis through any channel of their choice. Host virtual customer engagement events such as webinars. Signing up to use your software is just one step you expect a SaaS customer to take. Read along to learn how you can develop and implement this!

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

MARCH 3, 2022

There are many knowledge base software solutions out there: Userpilot offers a range of impressive features which drive customer value (compared to examples like Groove or Zendesk). Reduce customer churn due to friction. Get a demo and see how to build one without coding. Good UX and navigability. Case studies.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. Documentation should be contextually relevant: it depends on what your software does, what problems you’re trying to solve, and the needs of your audience.

Document 98

Document Analytic Tools Feedback Software User Testing 98