Userpilot

DECEMBER 13, 2022

How can you use net promoter score surveys to improve every customer interaction and boost engagement ? How to build an NPS program to measure customer experience. Ways to improve the customer experience for promoters, passives, and detractors. Segment customers based on their score. Tag answers to identify patterns.

User Testing 95

User Testing Customer Experience Customer Feedback Feedback Software 95

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. A high average revenue per user?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. The renewal process begins immediately after a user signs up for your product.

Feedback Software 92

Feedback Software Analytic Tools Customer Experience Customer Feedback 92

Userpilot

SEPTEMBER 8, 2023

TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics. Fix this by using multivariate tests or conducting user surveys. Avoid this.

Product Research 91

Product Research User Testing Analytic Tools Data Visualization 91

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. We’ve always been very transactional, but [now] we want to stick around and be the sidekick for our customers as they continue on their financial journey.”. Background.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. We’ve always been very transactional, but [now] we want to stick around and be the sidekick for our customers as they continue on their financial journey.”. Background.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

Userpilot

JUNE 10, 2022

In the fast-paced world of technology, building a public roadmap can be a competitive advantage for savvy product managers. In this article, we’re going to look at some great examples of public product roadmaps, draw out key lessons to apply to your own roadmap, and explore some of the best tools available for building one.

Feedback Software 52

Feedback Software Roadmap Data Visualization User Testing 52

Userpilot

AUGUST 7, 2019

Customer Success is the sexy new topic in the SaaS & Software industry. We’re here to give you a detailed understanding of customer success best practices. Another important aspect of growth is your ability to retain and renew your existing customers. Continue reading, if you want to learn: What is Customer Success?

Feedback Software 50

Feedback Software Customer Experience User Testing Research Software 50

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Customer Feedback 94

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Userpilot

JULY 27, 2021

NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Problems driving your users to churn, so you can fix them. How your product is serving your users’ needs. you get specific feedback matched with the NPS rating.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

DISQO

DECEMBER 30, 2017

That’s why Nwokah’s team leverages Alpha’s rapid consumer feedback platform to close the gap between product managers and both benefits managers and consumers, drive engagement on its app, and continually identify opportunities for breakthrough innovation. Becoming a consumer-insight-driven organization. Nwokah explains.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

DECEMBER 30, 2017

That’s why Nwokah’s team leverages Alpha’s rapid consumer feedback platform to close the gap between product managers and both benefits managers and consumers, drive engagement on its app, and continually identify opportunities for breakthrough innovation. Becoming a consumer-insight-driven organization. Nwokah explains.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

Mind the Product

JANUARY 7, 2019

That’s me, giving my “Customer Obsession” talk at ProductTank in SF. Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. Search for a story where you can offer insight through inside knowledge, special skills, or a unique perspective. Share Your Story.

Product Research 122

Product Research Data Visualization Feedback Software User Testing 122

The Product Coalition

JULY 6, 2022

In this article, we will look at what Lean product management is, how it can help you and how it can help your startup build great products that your customers love. It is built on the principles of a business that focuses on delivering value to the customer. Empathize and understand what customers want. Why does Lean matter?

Startups 124

Startups Feedback Software User Testing Product Research 124

ProductPlan

SEPTEMBER 13, 2022

Some leaders surpass the status quo by adding or refining core functionality that improves the user experience. But one way to grab a little extra attention and loyalty is to focus on specific use cases. This requires targeted, in-depth user research. Moreover, it creates a roadmap to expanding into similar segments.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

The Product Coalition

SEPTEMBER 8, 2022

Clarity around the product vision, market opportunity, end-to-end story, how to win, value to the user, metrics, objectives, and how the product contributes value to the organization. Product strategy lays out the case to decide whether to move a product into development. Share case studies. creating clarity.

Software Review 105

Software Review Product Research Onboarding KPIs Government 105

DISQO

JULY 22, 2018

All of the talks will be posted as videos over the coming weeks here , although we’re tracking the slide decks below: “Roadmaps Are Dead, Long Live Roadmaps!” Below are the actionable insights from the conference and leadership forum: Never stop learning. appeared first on Feedback Loop. Todd Lombardo.

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

DISQO

JULY 22, 2018

All of the talks will be posted as videos over the coming weeks here , although we’re tracking the slide decks below: “Roadmaps Are Dead, Long Live Roadmaps!” Below are the actionable insights from the conference and leadership forum: Never stop learning. appeared first on Feedback Loop. Todd Lombardo.

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. So I’m using it as a case study to help you see how it works in practice. Why are these specific data points more important vs others?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

The Product Coalition

MARCH 29, 2018

It’s a principle that aligns the interests of product, sales and customers around value, simplicity, and competitive advantage. So I spoke with some of the best sales leaders I’ve known and some amazing product leaders to get their insights. It’s easy to identify buyers and users with a recurring need.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

DISQO

MARCH 28, 2019

Numerous product leaders explained to us how, with the help of rapid consumer feedback technologies like Alpha, they’ve been able to introduce cutting-edge products to market and impact meaningful metrics like user engagement and revenue. Data is transformed into actionable insights, rather than acting as a distraction.

User Testing 40

User Testing Customer Feedback Feedback Software Product Research 40

DISQO

MARCH 28, 2019

Numerous product leaders explained to us how, with the help of rapid consumer feedback technologies like Alpha, they’ve been able to introduce cutting-edge products to market and impact meaningful metrics like user engagement and revenue. Data is transformed into actionable insights, rather than acting as a distraction.

User Testing 40

User Testing Customer Feedback Feedback Software Product Research 40

DISQO

MAY 27, 2016

To help make OneRX as relevant and easy to use as possible, Sunil and his team regularly reviews industry reports to assess the competitive landscape and user behavior and perceptions of existing solutions. Alpha enables the team to rapidly generate user insights and make data-driven decisions. Aligning around data.

User Testing 40

User Testing Research Software Feedback Software Product Research 40

DISQO

MAY 27, 2016

To help make OneRX as relevant and easy to use as possible, Sunil and his team regularly reviews industry reports to assess the competitive landscape and user behavior and perceptions of existing solutions. Alpha enables the team to rapidly generate user insights and make data-driven decisions. Aligning around data.

User Testing 40

User Testing Research Software Feedback Software Product Research 40

DISQO

JUNE 18, 2019

Most companies, whether it’s a Fortune 100 organization or a 50-person startup, are faced with the same problem: How do you account for what your customer wants, today and tomorrow? Thor shared a story of a recent test run on the Alpha platform, which gauged the most common poor experiences that customers have with companies.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

Most companies, whether it’s a Fortune 100 organization or a 50-person startup, are faced with the same problem: How do you account for what your customer wants, today and tomorrow? Thor shared a story of a recent test run on the Alpha platform, which gauged the most common poor experiences that customers have with companies.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. After generating roughly 660 prototypes, they got feedback from nearly 400,000 users. and informed?—?product

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. After generating roughly 660 prototypes, they got feedback from nearly 400,000 users. and informed?—?product

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40