Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Customers expect a personalized experience.

Data Visualization 94

Data Visualization Feedback Software Analytic Tools Research Software 94

Userpilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. They are loyal customers and will recommend your product , given the opportunity.

Product Research 87

Product Research User Testing Feedback Software Customer Feedback 87

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth.

User Testing 94

User Testing Customer Experience Customer Feedback Feedback Software 94

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. The renewal process begins immediately after a user signs up for your product.

Feedback Software 89

Feedback Software Analytic Tools Customer Experience Customer Feedback 89

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Well, you thought you had actionable insights, but then the end result was a big floparoo? That gold mine list of feedback turned into a mine field? Feedback alone isn’t fully actionable and usable.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

JULY 21, 2022

Interested in providing better customer experiences with customer experience automation? Many brands have great products but what makes you stand out from the competition is customer experience (CX). But this is where customer experience automation (CXA) comes in. What is customer experience (CX) in SaaS?

Feedback Software 87

Feedback Software Reporting Tools Customer Experience Data Visualization 87

Userpilot

SEPTEMBER 8, 2023

TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics. Fix this by using multivariate tests or conducting user surveys. Avoid this.

Product Research 88

Product Research User Testing Analytic Tools Data Visualization 88

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. We’ve always been very transactional, but [now] we want to stick around and be the sidekick for our customers as they continue on their financial journey.”. Background.

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User Testing Customer Feedback Product Research Data Visualization 40

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. We’ve always been very transactional, but [now] we want to stick around and be the sidekick for our customers as they continue on their financial journey.”. Background.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Customer Feedback 92

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. TL;DR A customer engagement strategy is a comprehensive plan by SaaS companies to interact with customers and build long-lasting relationships.

Feedback Software 81

Feedback Software User Testing Customer Experience User Friction 81

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Product-led growth uses the product as the primary driver of customer acquisition and retention, with minimal reliance on traditional sales and marketing. What do successful companies do to drive growth

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Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

OCTOBER 23, 2022

How do you not only attract new customers to your business but then turn them into repeat customers that keep sending money your way? In this article, we’ll cover: The benefits of having repeat customers in your business. How to calculate your repeat customer rate. 15 tips for acquiring and retaining customers.

Feedback Software 91

Feedback Software User Testing Customer Feedback Customer Experience 91

Userpilot

OCTOBER 19, 2022

There are many different types of customers: from easy-to-please to easily irritable customers. To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. So, what are the different customer types you can expect to meet in SaaS?

Customer Experience 95

Customer Experience Feedback Software Analytic Tools Research Software 95

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Mind the Product

MAY 12, 2020

Software used to satisfy the needs of an organization via its individual users. In this ProductTank San Francisco talk, Ciara Peter, then Senior Director of Product at Box breaks down the enterprise growth funnel and explains how we can provide the best experiences for our customers. The customer lifecycle. Key Takeaways.

User Testing 105

User Testing Enterprise Customer Experience Product Research 105

UX Planet

JANUARY 16, 2024

More importantly, we’ll provide you with the insights to navigate these treacherous waters successfully. This belief makes you disregard market research because you feel you already know everything customers want. You’re often tempted to skip or rush through the research phase, believing you can gather insights later on.

Branding 96

Branding User Testing Product Research Data Visualization 96

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn.

Feedback Software 83

Feedback Software Analytic Tools Product Research User Friction 83

Userpilot

AUGUST 23, 2021

then read on to find out how this scary customer segment actually holds incredible value for your business. Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. Promoters (Net Promoter score NPS 9 or 10) are enthusiastic, loyal customers.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Split

JUNE 9, 2023

In a digital business landscape marked by rapid evolution and customer-centricity, conversion rates have emerged as a vital metric of success. Your conversion rate is a clear indicator of how well you’re meeting your customers’ needs and wants. They are more than just numbers or percentages.

User Testing 52

User Testing Feedback Software Analytic Tools Reporting Tools 52

DISQO

DECEMBER 30, 2017

That’s why Nwokah’s team leverages Alpha’s rapid consumer feedback platform to close the gap between product managers and both benefits managers and consumers, drive engagement on its app, and continually identify opportunities for breakthrough innovation. Becoming a consumer-insight-driven organization. Nwokah explains.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

DECEMBER 30, 2017

That’s why Nwokah’s team leverages Alpha’s rapid consumer feedback platform to close the gap between product managers and both benefits managers and consumers, drive engagement on its app, and continually identify opportunities for breakthrough innovation. Becoming a consumer-insight-driven organization. Nwokah explains.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

Userpilot

JULY 27, 2023

In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. TL;DR Customer retention is the ability of a company to retain its customers over a specified period of time. Driving users toward activation with checklists.

Product Research 79

Product Research Onboarding KPIs Customer Experience Data Visualization 79

Userpilot

JULY 27, 2021

NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Problems driving your users to churn, so you can fix them. How your product is serving your users’ needs. you get specific feedback matched with the NPS rating.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Mind the Product

JANUARY 7, 2019

That’s me, giving my “Customer Obsession” talk at ProductTank in SF. Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. Search for a story where you can offer insight through inside knowledge, special skills, or a unique perspective. Share Your Story.

Product Research 122

Product Research Data Visualization Feedback Software User Testing 122

Mind the Product

FEBRUARY 13, 2018

case study ). Chefs are now able to keep better track of the food they prepare, update oven instructions, offer customers better food and reduce maintenance cost. As I see it there are three types of data products: data as a service, data-enhanced products, and data as insight. Data as Insights. Data as a Service.

Data Visualization 91

Data Visualization Product Research User Testing Reporting Tools 91

Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. In case you’ve missed it, replays of all 49 talks are still available for the following month. Customers are evolving, and so should your CX practices. says a Customer Success Manager from the UK. Get inspired by Klaus-M.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

The Product Coalition

JULY 6, 2022

In this article, we will look at what Lean product management is, how it can help you and how it can help your startup build great products that your customers love. It is built on the principles of a business that focuses on delivering value to the customer. Empathize and understand what customers want. Why does Lean matter?

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Startups Feedback Software User Testing Product Research 126

ProductPlan

SEPTEMBER 13, 2022

Some leaders surpass the status quo by adding or refining core functionality that improves the user experience. But one way to grab a little extra attention and loyalty is to focus on specific use cases. This requires targeted, in-depth user research. Moreover, it creates a roadmap to expanding into similar segments.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. So I’m using it as a case study to help you see how it works in practice. Why are these specific data points more important vs others?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Userpilot

JUNE 10, 2022

They help you build interest and engagement, retain existing customers, and align delivery teams. Good public roadmaps allow you to: Build interest and engagement for new customers looking at a certain feature. Retain customers by enticing them with upcoming improvements. Give users a sense of what you’re working on.

Feedback Software 52

Feedback Software Roadmap Data Visualization User Testing 52

DISQO

JULY 22, 2018

Below are the actionable insights from the conference and leadership forum: Never stop learning. This relates to internal teams but increasingly with customers, press, and other third parties. The post What are the actionable insights from Mind The Product, the world’s largest product management conference? Todd Lombardo.

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

DISQO

JULY 22, 2018

Below are the actionable insights from the conference and leadership forum: Never stop learning. This relates to internal teams but increasingly with customers, press, and other third parties. The post What are the actionable insights from Mind The Product, the world’s largest product management conference? Todd Lombardo.

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

The Product Coalition

MARCH 1, 2022

We’ve all heard the term “ customer-centric ” in the context of running a successful business, but what does it really mean? From one perspective, it’s about creating value for customers, delivering an effective product at a good price. This is where customer feedback for sales comes into play. No ifs, no buts.

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Feedback Software Customer Feedback User Testing Data Visualization 134

The Product Coalition

MARCH 29, 2018

It’s a principle that aligns the interests of product, sales and customers around value, simplicity, and competitive advantage. So I spoke with some of the best sales leaders I’ve known and some amazing product leaders to get their insights. It’s easy to identify buyers and users with a recurring need.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

DISQO

JULY 6, 2020

Rhino then had to cater to that exact customer profile. Alpha’s rapid consumer feedback platform was instrumental in helping Rhino identify, define, and reach this target audience. These results inspired Rhino to run their next test on Alpha’s platform to learn more about the user journey of renters.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52