Mind the Product

MAY 12, 2020

Claire shares the results of case studies at each stage of the funnel. Provide feedback loops so that you can learn what the customer wants and try to reduce friction by using your findings to make some choices easier for the user. To get virality and gain traction, customers must go through all of the stages.

User Testing 105

User Testing Enterprise Customer Experience Product Research 105

Userpilot

OCTOBER 16, 2022

Create case studies with relatable problems that attract good-fit customers. Collect active and passive feedback , act on it, and close the feedback loop. Create case studies about your customers. Creating case studies brings customer intimacy benefits in many dimensions.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

SEPTEMBER 8, 2023

Copying A/B testing case studies. Continual feedback loop: Establish a continual feedback loop between A/B testing and product development. It’s understandable; case studies provide inspiration and save time. Don’t give up on the test because one hypothesis failed. Avoid this.

Product Research 93

Product Research User Testing Analytic Tools Data Visualization 93

Userpilot

APRIL 8, 2024

Always act on customer feedback and close the feedback loop. Use analytics and feedback to identify power users. Collaborate with successful customers on case studies. Leverage product virality and network effects to drive organic growth. Regularly monitor user sentiment via NPS surveys.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Strategy 80

Userpilot

APRIL 2, 2024

It helps you guide product development, identify features that drive more engagement , create case studies, and improve customer service. Leveraging power users’ feedback for targeted feature development. Finding case studies from power users that can help you increase product adoption.

Customer Feedback 52

Customer Feedback Customer Experience User Testing Feedback Software 52

Mind the Product

JANUARY 7, 2019

Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. For me, the most effective engagement tactic for product talks is case studies – “what would you do?” It’s best if the outcome is unknown, and the case inspires debate. Share Your Story.

Product Research 122

Product Research Data Visualization Feedback Software User Testing 122

Userpilot

MARCH 23, 2023

Keep customers updated and follow up when the problem has been resolved to close the customer feedback loop. Growth marketers : Growth marketers can use survey results to identify customers who can publicly rate their offering or participate in case studies. This is called closing the feedback loop.

Product Research 91

Product Research User Testing Feedback Software Customer Feedback 91

Usersnap

OCTOBER 22, 2023

Continuous feedback loop and amazing customer satisfaction rater 4 strategies for ensuring customer success 1. Strategic NPS measurement: Listening to the winds of feedback 3. Efficient issue resolution with metadata and console log error recording 4. Understanding churn: Navigating through stormy seas 4.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

UX Planet

JANUARY 16, 2024

Customer feedback loop: Ongoing feedback from your customers is crucial. Case studies of branding gone wrong Colgate: Food Products Victoria’s Secret: Ad Slogan Colgate, known for dental care, ventured into the food industry with frozen dinners. Fresh concepts often come from exploring unrelated fields.

Branding 95

Branding User Testing Product Research Data Visualization 95

Userpilot

AUGUST 23, 2022

Offer a mixture of educational resources such as video tutorials , knowledge base articles, and case studies to make the center rich and engaging. Run voice of the customer programs and continuously collect customer feedback with individual interviews, focus groups, in-app surveys, etc.

Customer Experience 86

Customer Experience Feedback Software Customer Feedback User Testing 86

Mind the Product

FEBRUARY 13, 2018

case study ). Include a Feedback Loop for a Long-Term Value Proposition. Time spent in designing a feedback loop for your product is therefore well invested. The product manager can thus obtain direct feedback from customers. Data does not wear out. Conclusion.

Data Visualization 91

Data Visualization Product Research User Testing Reporting Tools 91

Split

JUNE 9, 2023

Feature flags offer the ability to collect real-time feedback on the changes you implement, which can be critical in shaping your conversion rate optimization strategy. This fast feedback loop allows for the swift identification of features that drive conversions and those that might need further refinement.

User Testing 52

User Testing Feedback Software Analytic Tools Reporting Tools 52

The Product Coalition

SEPTEMBER 8, 2022

Product Management (market growth, market maturity, market decline) Product management as a function oversees the end-to-end product lifecycle; however, product management as part of the lifecycle is concerned with growth, maturity, saturation, and decline as well as the feedback loop between the phases. Share case studies.

Software Review 105

Software Review Product Research Onboarding KPIs Government 105

Userpilot

NOVEMBER 1, 2022

Ask them for their feedback using in-app microsurveys. Implement their feedback, then close the feedback loop by notifying them of product changes. Then, close the feedback loop by notifying your customers when you’ve made product updates based on their feedback. Provide customers with choices.

Data Visualization 96

Data Visualization Feedback Software Analytic Tools Research Software 96

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. It’s worth thinking about a mix of content, including: Case studies – serve as a useful source of social proof that others have benefited from the product.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

The Product Coalition

JULY 6, 2022

Each Lean product manager is responsible for four areas: A few features One problem One solution, and One outcome Lean is an approach often used by startups, in which a small team and a series of feedback loops create a minimum viable product (MVP) which is then tested with potential customers, and then reworked based on this feedback.

Startups 124

Startups Feedback Software User Testing Product Research 124

Userpilot

OCTOBER 26, 2023

By closing the feedback loop , you show your customers that their voice matters to you. Collecting user feedback at scale is dead easy in-app. The onboarding checklist to kick things off as well as product documentation, video tutorials and webinars, case studies, and training resources. There’s more.

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Userpilot

DECEMBER 19, 2023

Start off by setting up routine trigger surveys throughout the customer journey to collect feedback on user needs. Once you have all that data, implement the feedback and suggestions. Lastly, don’t forget to close the feedback loop by letting customers know you acted on their input. Re-engagement email example.

Feedback Software 88

Feedback Software Analytic Tools Product Research User Friction 88

ProductPlan

SEPTEMBER 13, 2022

Combined with testimonials and case studies, this is a powerful tool in your differentiation arsenal. Continuous feedback loops and customer advisory boards can ground the product team in what’s meaningful to the real people and companies seeking out and utilizing your solutions.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

Userpilot

JULY 21, 2022

Instead of manually asking for customer feedback, you can create an automated feedback loop to help you better solve customer queries. Your resource center can include FAQs, video tutorials, live chats, case studies, and other helpful documentation. Build an in-app resource center.

Feedback Software 91

Feedback Software Reporting Tools Customer Experience Data Visualization 91

Userpilot

AUGUST 2, 2023

Whether you provide a solution or not, it’s always important you get back to customers to close the feedback loop. Building an open-ended feedback survey in Userpilot. Include case studies of successful customers. Fixing it will make their experience smoother and improve engagement.

Feedback Software 86

Feedback Software User Testing Customer Experience User Friction 86

Userpilot

AUGUST 23, 2021

But next, you’ll want to figure out what factors are causing them to be detractors and close the feedback loop. Listening to these customers and closing the feedback loop by addressing their concerns will go a long way toward preventing a slide into the other categories of detractors. hint: not all detractors are bad).

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JANUARY 14, 2022

Using a tool like Userpilot , you can not only gather feedback using an NPS survey but also segment users based on their scores. You can even automate responses that close the feedback loop and drive user engagement. Customer feedback micro surveys – They collect feedback on a particular product feature, product, or page.

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Customer Feedback 95

Product Talk

JANUARY 8, 2020

Case studies and real-world examples of how product teams are putting this program into practice. I did start writing a book but realized that I wanted a better feedback loop between me and my readers to know if I was on the right track with my content. Access to a supportive Slack community of like-minded peers.

Product Research 138

Product Research Workshop Books Events 138

Userpilot

JUNE 10, 2022

A key aim of your roadmap should be to gather feedback from current customers and attract prospective users, so keep it simple, direct, and focus on the most important features. Manage and close the feedback loop. Give users a sense of what you’re working on. 6 Public roadmap examples for SaaS companies. What works well?

Feedback Software 52

Feedback Software Roadmap Data Visualization User Testing 52

Usersnap

JUNE 8, 2020

Typeform’s Victor Fremiot gave tooltips on building and streamlining customer feedback loops. And Derric Haynie presented a compelling case study of how real-time live chat boosts revenue by 13%. Come over to the Feedback Tribe today! Of course, we can’t miss out on some user interview advice.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Userpilot

JULY 27, 2023

Remember, a good win-back email will remind users of your product’s benefits, share case studies about successful customers, or send helpful educational content their way. You can act on them, closing the customer feedback loop, boosting customer satisfaction, building customer loyalty, and improving retention.

Product Research 83

Product Research Onboarding KPIs Customer Experience Data Visualization 83

Surya Suravarapu

FEBRUARY 27, 2020

Alan Klement 's book When Coffee and Kale Compete is a huge step forward that brings some clarity, explains key concepts with case studies, asks some provocative questions, and helps in further investigating for all the curious minds out there. Feedback Loops: Two kinds: Reinforcing and balancing feedback loops.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Userpilot

FEBRUARY 26, 2023

Finally, once a problem has been addressed, close the feedback loop by informing the customer and making sure that they’re satisfied. A typical self-service portal may include knowledge base articles, video tutorials, webinars, FAQs, case studies, etc. Create in-app surveys with Userpilot. Userpilot resource center.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

DISQO

MAY 1, 2020

appeared first on Feedback Loop. Want more information on Alpha’s COVID-19 research ? Email Mark Pivinski at mark.pivinski@alphahq.com. The post Can Digital Ordering Deliver for Quick-Serve Restaurants?

User Testing 52

User Testing Research Software Feedback Loop Reporting Tools 52

DISQO

MAY 1, 2020

appeared first on Feedback Loop. Want more information on Alpha’s COVID-19 research ? Email Mark Pivinski at mark.pivinski@alphahq.com. The post Can Digital Ordering Deliver for Quick-Serve Restaurants?

User Testing 52

User Testing Research Software Feedback Loop Reporting Tools 52

Intercom, Inc.

MAY 13, 2021

When we drive customer advocacy, when we are able to have customer testimonials and customer case studies and customer wins and success stories, we’re able to drive value for our business by bringing that to prospective customers. And what cross-functional relationships do they need to be advocating for to make that happen?

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Userpilot

OCTOBER 19, 2022

Now, it's time to make it irresistible using assets like testimonials, case studies, and whitepapers. Finally, make sure to close the feedback loop. Finally, you want to demonstrate value. This group already has some interest in your product or service. Website Visitors. NPS response tagging in Userpilot.

Customer Experience 97

Customer Experience Feedback Software Analytic Tools Research Software 97

Userpilot

AUGUST 18, 2022

Invite validators to write a testimonial, record a customer story video or feature them in a case study. After you’ve collected and analyzed the feedback, act on it, keep users in the feedback loop and let them know when you’ve implemented changes. Collect customer feedback across the entire customer journey.

User Testing 96

User Testing Customer Experience Customer Feedback Feedback Software 96

The Product Coalition

JULY 24, 2020

So I’m using it as a case study to help you see how it works in practice. these ideas likely haven’t been validated enough and need to go through a few iterations and feedback loops. I’ll also give my guidance on how to set it up and stick to it, so you can go off and run the 8-week process step by step. Remember?—?these

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Userpilot

OCTOBER 23, 2022

This is a knowledge base of content that will answer customer questions on demand, usually with a mix of video tutorials, case studies, and help articles. After collecting feedback through surveys, analyze your customer data to find helpful insights, patterns, or common requests. Collect feedback at scale with Userpilot.

Feedback Software 93

Feedback Software User Testing Customer Feedback Customer Experience 93

Userpilot

JULY 27, 2021

Listen to your customer's feedback and prioritize your roadmap where it makes sense. Close the feedback loop by asking users who requested a feature to become beta testers and early adopters. Read the full case study on how Kommunicate is now using Userpilot and checklists to improve product adoption.].

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98