Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 81

Feedback Software User Testing Customer Experience User Friction 81

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty. Use live demos to showcase your product and free trials and freemium models to attract potential users at the acquisition stage. What is the customer lifecycle?

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. NPS scores help you identify dissatisfied users, and the qualitative feedback data helps you focus on specific problems customers have that you need to address.

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Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

NOVEMBER 28, 2022

Read on to learn what they are, the best practices for creating one, and the different engagement software you can use. Interactive self-service guides are in-app resources that educate users on discovering and using features. Different types of interactive guides include interactive walkthroughs and product demos /video tutorials.

Feedback Software 94

Feedback Software Customer Experience Analytic Tools Embedded Analytics 94

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Ask them for their feedback using in-app microsurveys. 7+ customer service personalization strategies.

Data Visualization 94

Data Visualization Feedback Software Analytic Tools Research Software 94

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. If you haven’t had a chance to read the first one, here’s what we covered: Product tours are a central part of self-serve SaaS onboarding , which need to drive user activation.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. Leverage technology. Make feedback collection a regular practice. Implement a tracking system. What is customer experience improvement in SaaS? Look no further.

Feedback Software 82

Feedback Software Research Software Customer Experience User Testing 82

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! Just look at Bonjoro that recently released a case study about how they increased their trial to paid conversion rate by 32.7%. Why Is SaaS Onboarding So Important? What Are SaaS Onboarding Tools?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

DECEMBER 20, 2022

SaaS business models depend on repeat purchases to grow revenue and meet profit goals. Key consideration stage KPIs are pricing page clicks, case study views, and the number of demos requested. What are the stages of the SaaS marketing funnel? Marketing funnels in SaaS. What is a marketing funnel?

Feedback Software 94

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 94

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Best practices to have in mind when building your playbook include: Creating a customer-centric approach that encourages and acts on customer feedback and contributions.

Feedback Software 89

Feedback Software Analytic Tools Customer Experience Customer Feedback 89

Userpilot

JANUARY 3, 2023

Create case studies to social proof the success of existing customers. Creating case studies to showcase client success can make you more trustworthy. Case studies help potential buyers understand your product’s uses and result conveniently. Collect feedback from your existing customers.

User Testing 95

User Testing Feedback Software Research Software Customer Experience 95

Userpilot

DECEMBER 31, 2022

In this article, we’ll explain what RFM segmentation is and how you can use it to improve your SaaS business results. Frequency is how often a customer interacts with the platform. The monetary value metric evaluates the amount of money that a customer has spent on a platform. You came to the right place!

Analytic Tools 92

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 92

Userpilot

JANUARY 16, 2024

Looking for UX design books that offer practical wisdom and show you how to get better? How each book improves your UX design skills. Book a demo now to discuss your UX needs with our team. We covered: A general overview of the books. The books in this section give you the details you need for a good head start.

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User Testing Books Customer Feedback Customer Experience 90

Userpilot

JANUARY 14, 2023

Creating webinars and offering live training demos to help users tackle specific problems or use cases. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Successful customer education program examples in SaaS. for maximum effect.

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Customer Experience Feedback Software Education Customer Feedback 96

Userpilot

FEBRUARY 21, 2022

What does a successful SaaS product launch look like? A successful SaaS product launch campaign consists of three stages: the pre-launch stage, the launch stage, and the post-launch stage. marketing teams use GTM tactics like launching the product on Product Hunt , content marketing, paid advertising, and product demos.

Research Software 93

Research Software Feedback Software Onboarding KPIs Product launches 93

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 95

Feedback Software Research Software Reporting Tools Onboarding KPIs 95

Userpilot

AUGUST 16, 2022

In this article, we’ll start by exploring how to conduct a marketing experiment and give you different experiment ideas to try in your SaaS business. Here are five marketing experiments types you can try in your business: In-app onboarding experiments. Case study experiments. They don’t know how to use your app.

Research Software 95

Research Software Feedback Software Analytic Tools Customer Experience 95

Userpilot

JANUARY 31, 2022

If you’re a SaaS owner with a multi-platform product, you may be wondering what the difference between in-app notifications and push notifications is. Today we’re going to compare the two so you know which one to use for your in-app marketing goals! What are in-app notifications? Let’s get started!

Feedback Software 94

Feedback Software Onboarding KPIs Customer Feedback User Testing 94

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

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Analytic Tools Feedback Software Customer Experience Data Visualization 96

Userpilot

NOVEMBER 14, 2022

How to implement reciprocity in marketing: Understand the psychology behind the reciprocity principle and study your user behavior. Know what to give—it might help to conduct feedback surveys when unsure. HubSpot: Content marketing and free tools that users can use to solve problems without paying. Make it memorable.

Feedback Software 94

Feedback Software Research Software Marketing User Testing 94

Userpilot

JULY 18, 2022

In SaaS, customer loyalty is extremely important, but it takes time to achieve. So, let’s see how customer data analytics can help you improve loyalty and drive retention for your SaaS business. In SaaS, customer loyalty is a qualitative measure of how likely your customers are to make repeat purchases. Rating and reviews.

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Data Visualization Analytic Tools Feedback Software Customer Experience 95

Userpilot

JUNE 20, 2023

An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Here are some bonus books that enable you to effective product management: Inspired by Marty Cagan emphasizes understanding users, collaboration, iterating, and refining based on feedback. But where do you begin? on Goodreads.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Research Software Books 89

Userpilot

NOVEMBER 28, 2022

This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. Use feedback surveys to find reasons for churn, then segment users and focus on the groups most likely to return. Customer reengagement software to consider: Userpilot, Drip, Hubspot.

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Feedback Software Analytic Tools User Friction Customer Feedback 92

Userpilot

NOVEMBER 16, 2022

Automatically create onboarding videos with AI video production tools , like Synthesia. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies. Use their feedback to make product improvements that prevent future churn. What is B2B marketing automation?

Feedback Software 94

Feedback Software Analytic Tools B2B Embedded Analytics 94

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

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User Testing Feedback Software Research Software Analytic Tools 96

Userpilot

OCTOBER 1, 2022

Are you a SaaS customer success manager torn between self-serve and white-glove onboarding methods? Many SaaS businesses struggle to decide on the approach that’s most likely to engage customers and turn them into repeat buyers. The company gets a chance to receive contextual feedback about the product or onboarding process.

Feedback Software 81

Feedback Software Data Visualization Customer Experience User Testing 81

Userpilot

MARCH 13, 2023

Arlo Gilbert, the founder and CEO of Osano , an easy-to-use data privacy platform, initially signed up to Userpilot to build their new user onboarding. Userpilot empowered Osano's product team to build various components in their app, such as upgrade screens, to fight delinquent churn and push for expansion revenue faster.

User Testing 52

User Testing Feedback Software Customer Feedback Customer Experience 52

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. Simplifying the onboarding experience , personalizing the journey based on the JTBD, and optimizing in-app messaging can all boost your product-led growth rate. What is product-led growth? Userpilot customer review on G2.

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Analytic Tools Feedback Software Onboarding KPIs Marketing 92

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. There are many fantastic examples to draw from across the SaaS marketplace. They can refer to the documentation to find solutions quickly. User manuals.

Document 86

Document Analytic Tools Feedback Software User Testing 86

Userpilot

OCTOBER 19, 2022

To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. So, what are the different customer types you can expect to meet in SaaS? Difficult customers are customers who have become frustrated by your product or tool. Types of Customers in SaaS.

Customer Experience 95

Customer Experience Feedback Software Analytic Tools Research Software 95

Userpilot

OCTOBER 11, 2022

In that process, they’ll explore your tool, use it to solve their needs and continue doing so—which is what the CS team helps customers do. This article discusses what an engagement loop is, why it matters to your growth, and how to use plug-and-play engagement software to create sticky loops. Increase product stickiness.

Feedback Software 82

Feedback Software Analytic Tools User Testing Customer Experience 82

Userpilot

MARCH 18, 2022

Your product messaging should attract the right audience and help them see your product as the perfect solution to their problems. It shows what you can do for them and why they should pick your solution. Consider using Userpilot to help deliver in-app messaging and experiences, code-free! What is product messaging in SaaS?

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Research Software Feedback Software Messaging User Friction 52

Userpilot

OCTOBER 4, 2022

In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. You’ll also learn how to use customer retention software to maximize your retention game. Good CRR depends on the industry, but for SaaS, over 35% is considered good. You’re in the right place. Here’s why….

Feedback Software 91

Feedback Software Customer Experience Customer Feedback Data Visualization 91

Userpilot

JANUARY 27, 2023

In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. You can use feedback surveys to collect both quantitative and qualitative data from your target audience. Book the demo! Sound like it’s worth a read?

User Testing 95

User Testing Product Research Research Software Feedback Software 95

Userpilot

AUGUST 10, 2023

In this guide, we’ll explore what behavior-based marketing automation is, how you can use behavioral segmentation to appeal to your target audience, and the right tools for the job. a case study demonstrating value might help boost feature adoption ). Of course, none of this is possible without the right tool for the job.

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Analytic Tools Feedback Software Marketing Product Marketing 86

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

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Analytic Tools Data Visualization Feedback Software Customer Feedback 92

Userpilot

JUNE 3, 2022

As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Best product marketing tools. User onboarding tools: Userpilot.

Research Software 90

Research Software Analytic Tools Feedback Software Data Visualization 90