DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. We’ve always been very transactional, but [now] we want to stick around and be the sidekick for our customers as they continue on their financial journey.”. Background.

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User Testing Customer Feedback Product Research Data Visualization 40

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. We’ve always been very transactional, but [now] we want to stick around and be the sidekick for our customers as they continue on their financial journey.”. Background.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. The renewal process begins immediately after a user signs up for your product.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

JUNE 10, 2022

In the fast-paced world of technology, building a public roadmap can be a competitive advantage for savvy product managers. In this article, we’re going to look at some great examples of public product roadmaps, draw out key lessons to apply to your own roadmap, and explore some of the best tools available for building one.

Feedback Software 52

Feedback Software Roadmap Data Visualization User Testing 52

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Customer Feedback 95

DISQO

DECEMBER 30, 2017

The company revolutionizing the American healthcare industry uses Alpha to gain empathy for consumers and bring desperately-needed products to market. To stay aligned to the wants and needs of consumers, the 165-year-old giant needs to reinvent itself and embrace a more forward-thinking approach to bringing products to market.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

DECEMBER 30, 2017

The company revolutionizing the American healthcare industry uses Alpha to gain empathy for consumers and bring desperately-needed products to market. To stay aligned to the wants and needs of consumers, the 165-year-old giant needs to reinvent itself and embrace a more forward-thinking approach to bringing products to market.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

ProductPlan

SEPTEMBER 13, 2022

Some leaders surpass the status quo by adding or refining core functionality that improves the user experience. But one way to grab a little extra attention and loyalty is to focus on specific use cases. This requires targeted, in-depth user research. Moreover, it creates a roadmap to expanding into similar segments.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

Userpilot

JULY 27, 2021

NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Problems driving your users to churn, so you can fix them. How your product is serving your users’ needs. Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Mind the Product

JANUARY 7, 2019

That’s me, giving my “Customer Obsession” talk at ProductTank in SF. Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. You can test-drive the idea with small audiences then iterate after your MVP talk is complete. You can create a case study for anything.

Product Research 122

Product Research Data Visualization Feedback Software User Testing 122

DISQO

MAY 27, 2016

A New York-based health technology company is focused on alleviating much of the pain for consumers. To help make OneRX as relevant and easy to use as possible, Sunil and his team regularly reviews industry reports to assess the competitive landscape and user behavior and perceptions of existing solutions. Aligning around data.

User Testing 40

User Testing Research Software Feedback Software Product Research 40

DISQO

MAY 27, 2016

A New York-based health technology company is focused on alleviating much of the pain for consumers. To help make OneRX as relevant and easy to use as possible, Sunil and his team regularly reviews industry reports to assess the competitive landscape and user behavior and perceptions of existing solutions. Aligning around data.

User Testing 40

User Testing Research Software Feedback Software Product Research 40

The Product Coalition

JULY 24, 2020

So I’m using it as a case study to help you see how it works in practice. of challenges for this product, and some of the questions this process helped us identity and answer were: How do we build this product in a way that appeals to the widest range of customers? How price-sensitive are customers for this type of product?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

The Product Coalition

MARCH 29, 2018

It’s a principle that aligns the interests of product, sales and customers around value, simplicity, and competitive advantage. This exercise and the decisions you make to remedy any problems will help your teams, customers and company become more successful. It’s easy to identify buyers and users with a recurring need.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

The Product Coalition

SEPTEMBER 8, 2022

Clarity around the product vision, market opportunity, end-to-end story, how to win, value to the user, metrics, objectives, and how the product contributes value to the organization. Product strategy lays out the case to decide whether to move a product into development. Share case studies. creating clarity.

Software Review 105

Software Review Product Research Onboarding KPIs Government 105

DISQO

JUNE 18, 2019

Most companies, whether it’s a Fortune 100 organization or a 50-person startup, are faced with the same problem: How do you account for what your customer wants, today and tomorrow? Everybody here is a consumer, as well as a product manager or product owner or researcher, designer, or developer. How do you avoid being incumbent?

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

Most companies, whether it’s a Fortune 100 organization or a 50-person startup, are faced with the same problem: How do you account for what your customer wants, today and tomorrow? Everybody here is a consumer, as well as a product manager or product owner or researcher, designer, or developer. How do you avoid being incumbent?

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

MARCH 28, 2019

Numerous product leaders explained to us how, with the help of rapid consumer feedback technologies like Alpha, they’ve been able to introduce cutting-edge products to market and impact meaningful metrics like user engagement and revenue. Getting started with generating such data from users doesn’t require a PhD.

User Testing 40

User Testing Customer Feedback Feedback Software Product Research 40

DISQO

MARCH 28, 2019

Numerous product leaders explained to us how, with the help of rapid consumer feedback technologies like Alpha, they’ve been able to introduce cutting-edge products to market and impact meaningful metrics like user engagement and revenue. Getting started with generating such data from users doesn’t require a PhD.

User Testing 40

User Testing Customer Feedback Feedback Software Product Research 40

The Product Coalition

MARCH 1, 2022

We’ve all heard the term “ customer-centric ” in the context of running a successful business, but what does it really mean? From one perspective, it’s about creating value for customers, delivering an effective product at a good price. This is where customer feedback for sales comes into play. No ifs, no buts.

Feedback Software 132

Feedback Software Customer Feedback User Testing Data Visualization 132

DISQO

JULY 22, 2018

All of the talks will be posted as videos over the coming weeks here , although we’re tracking the slide decks below: “Roadmaps Are Dead, Long Live Roadmaps!” Consumer preferences are changing rapidly and competitors emerge every day – the only way to stay ahead is to keep moving forward. appeared first on Feedback Loop.

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

DISQO

JULY 22, 2018

All of the talks will be posted as videos over the coming weeks here , although we’re tracking the slide decks below: “Roadmaps Are Dead, Long Live Roadmaps!” Consumer preferences are changing rapidly and competitors emerge every day – the only way to stay ahead is to keep moving forward. appeared first on Feedback Loop.

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

Userpilot

DECEMBER 13, 2022

How can you use net promoter score surveys to improve every customer interaction and boost engagement ? How to build an NPS program to measure customer experience. Ways to improve the customer experience for promoters, passives, and detractors. Segment customers based on their score. Tag answers to identify patterns.

User Testing 96

User Testing Customer Experience Customer Feedback Feedback Software 96

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. These steps are designed for even the humblest of budgets and will help not just with acquisition, but with the entire spectrum: validation, testing, engagement, retention, referrals, and revenue. It’s marketing. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

AUGUST 7, 2019

Customer Success is the sexy new topic in the SaaS & Software industry. We’re here to give you a detailed understanding of customer success best practices. Another important aspect of growth is your ability to retain and renew your existing customers. Continue reading, if you want to learn: What is Customer Success?

Feedback Software 51

Feedback Software Customer Experience User Testing Research Software 51

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. After generating roughly 660 prototypes, they got feedback from nearly 400,000 users. and informed?—?product

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. After generating roughly 660 prototypes, they got feedback from nearly 400,000 users. and informed?—?product

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40