The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. IT and cybersecurity In IT and cybersecurity, Generative AI enhances threat detection and software development processes.

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Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. There are many fantastic examples to draw from across the SaaS marketplace. They can refer to the documentation to find solutions quickly. User manuals.

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Document Analytic Tools Feedback Software User Testing 89

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Customer focus is about researching and satisfying customer needs.

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The Product Coalition

OCTOBER 5, 2021

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. 5 Key Elements to Check A single product issue may reflect multiple underlying causes.

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Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

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Feedback Software User Testing Customer Feedback Data Visualization 119

Userpilot

SEPTEMBER 8, 2023

But here’s a fact: many SaaS companies are going about A/B testing the wrong way. TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics.

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Product Research User Testing Analytic Tools Data Visualization 91

ProductPlan

SEPTEMBER 13, 2022

Industry veterans and startups quickly try to stand out in an already clustered SaaS market. Effective product teams position their solutions as market leaders. This requires targeted, in-depth user research. Moreover, it creates a roadmap to expanding into similar segments. Make it easier in a clustered SaaS market.

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Userpilot

NOVEMBER 2, 2022

10 ways to add value to products in SaaS. To prioritize features, do market research, encourage feature requests , and use prototyping and fake door tests to validate your ideas. Keep striving to improve customer satisfaction by running in-app CSAT surveys and then acting on customer feedback with product improvements.

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Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 For SaaS product teams, one of the more complex parts of building zero to one applications is implementing permissions. Other practical tools worth knowing about this week include a new update from development platform Retool.

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Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. We’ve put together this complete guide so that SaaS teams can learn everything they need to know about NPS. But ultimately, it would seem 26 is the number to beat if you want a higher NPS than other SaaS companies.

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Department of Product

NOVEMBER 16, 2023

In practice, this could mean coworkers being able to ask questions about product initiatives or upcoming roadmaps which would be incredibly helpful. Another product unveiling a similar use case this week, albeit in a distinctly different category is Celonis. ML is a subset of AI. That’s the first big difference to note.

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Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? What are people doing right now?

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Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. Chris Chumley.

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Mind the Product

MARCH 2, 2020

Thanks to feedback from their customers, the team at Bloom & Wild discovered that they could make a truly impactful product change without the need for complicated features. As we try to disrupt and improve the flower delivery industry, we always put technology at the heart of what we do. All they had to do was listen.

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Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Best product management tools to add to your toolkit. o get the sponge mode on and dive in!

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Analytic Tools Data Visualization Research Software Feedback Software 95

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” You also have a mobile app that sends similar messages via push notifications. Widening the Scope from Solutions to Opportunities. Lisa says, “We led with ‘What can we predict?’ But what exactly is orchestration?

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Mind the Product

JULY 24, 2019

Whether you’re working on a consumer app in Singapore, a SaaS product in San Francisco, or a challenger bank in London, we all struggle with the same challenges – and we can learn how to deal with them by coming together as a community. Mind the Platform. Brandon Chu on the challenges of managing platforms.

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ProductPlan

FEBRUARY 1, 2023

Product teams don’t invest in new product tools without a good reason—we’ve got way too much on our plates to add something else unless we think it will have a meaningful impact. Why are your colleagues not using the new tool A multitude of reasons and excuses for not adopting a new tool exists.

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Userpilot

DECEMBER 13, 2022

In this article, we’ll cover: What the net promoter score is and how the net promoter system works? To build an NPS program , follow this five-step process: Collect user sentiment data with in-app NPS surveys. And then trigger contextual in-app experiences that improve the CX for each cohort.

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User Testing Customer Experience Customer Feedback Feedback Software 95

Userpilot

AUGUST 29, 2022

In a nutshell, insights help SaaS companies understand the customer journey better and find growth opportunities. Market research for discovering common pain points. User feedback for locating and addressing users’ pain points. Run NPS surveys to collect user feedback and act on it. What is marketing data?

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The Product Coalition

JULY 6, 2022

The majority of such apps have undergone iterative and incremental development to enhance and improve their features. It is a methodology that is followed by a majority of software development companies today. It is a combination of processes and tools that helps startups create products and features that customers want.

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UX Planet

FEBRUARY 22, 2024

Instead, it’s covered in sticky notes — feedback from real people who navigate the digital world through designs I’ve shaped. Sometimes, reading a heartfelt “This app helps me stay connected to my family!” The very idea of “choice architecture” in design sounds helpful, but in the wrong hands, it becomes a powerful tool for control.

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Bain Public

SEPTEMBER 20, 2022

Personal solutions can be useful, but the most effective antidote to inefficiency must be implemented through collective and collaborative decision making, not the individual level. Each pillar has a rigorous definition of the problems (as articulated during the behind-the-scenes research), one objective and three key results (OKRs).

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UX Studio: Product Management

JUNE 23, 2020

Zignaly is a cryptocurrency trading platform that helps investors make the right trades by either copying other traders (copy-trading) or receiving trade suggestions based on technical and fundamental analysis (signals). On our side, we had one UX designer and one UX researcher, the latter of which also taking on the role of project manager.

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Research Software Feedback Software Reporting Tools User Testing 66

Userpilot

JUNE 7, 2022

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. Collect continuous feedback with multiple types of surveys.

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User Testing Customer Experience Feedback Software Customer Feedback 52

UX Studio: Product Management

AUGUST 17, 2018

This guide shares an overview of the processes and a few tips for those who have just started out, as well as for those constantly planning and polishing their usability studies. Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. Testing competitors’ solutions.

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Userpilot

AUGUST 7, 2019

Customer Success is the sexy new topic in the SaaS & Software industry. That’s the reason why focusing your efforts on what happens after you make the deal is also an important part of every B2B SaaS company. Customer success is the process of collecting customer feedback, solving issues and providing necessary help.

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Userpilot

JUNE 9, 2021

They also ensure it fulfills the business’s wider objectives, do the initial research, user interviews, and collect user feedback and data. A Product Manager’s responsibilities include: defining the product strategy and roadmap, and running beta and pilot programs with early-stage products and samples. Writing help docs.

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The Product HQ

FEBRUARY 6, 2023

From a general point of view, one of the most important roles of a senior product manager is to research, understand, and validate the needs, wants, and demands of their end product users. After all, it is pointless to build a product if it doesn’t provide real solutions to the pain points of end users.

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Bain Public

FEBRUARY 3, 2022

Their investment tool helps customers grow and manage funds effortlessly. As one of the fastest growing fintech companies, Timechain is transforming the crypto economy into a more inclusive and transparent system by making their platform simple to use and understand. This training process sets them up for success!

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Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

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User Testing Customer Feedback Research Software Product Research 49

Centercode

SEPTEMBER 1, 2020

They needed a tool — and a plan. Centercode provided the tool and methodologies that Caavo needed to verify the quality and delightfulness of its products. The target market insights they’re collecting with Centercode enables them to validate research and guide their roadmap. Ge the Caavo Case Study.

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UX Planet

DECEMBER 15, 2023

They can provide feedback, recommend resources, and even offer training sessions. Personalized Feedback: One of the most beneficial aspects of having a mentor is receiving personalized feedback. They can help outline a roadmap for your career and, more importantly, hold you accountable, ensuring you stay on track.

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People-First Product Leadership

MARCH 10, 2024

Subscribe now What is product sense At a high level, product sense is understanding what makes for a high-quality product for your customers (empathy) and having strong, validated opinions about what solutions will be successful (creativity). The product strategy and product roadmap will be shared with you, but you will not define them.

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The Product Coalition

NOVEMBER 16, 2020

Photo by Ryan Quintal on Unsplash This is the second part of a case study regarding Soundcloud’s content categorization and exploration of strategic opportunities. A proposed solution What if artists, record Labels and magazines had their own types of accounts? based in Paris, and I got to speak to Grégoire, a co-founder. “I

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DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s on-demand consumer insights platform to scale experimentation and become a consumer-insight-driven organization. It was common for features to be added directly into the development queue after having only been casually shopped around internally for feedback. Background.

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Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

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