ProductPlan

JANUARY 27, 2022

They’re also investing in activities that help them better understand their market and customers. We’ve identified 12 types of tools to include in your product stack , ranging from asynchronous communication tools such as Slack and Microsoft Teams to user tracking and analysis tools including Pendo and Amplitude.

Data Visualization 98

Data Visualization User Testing Product Research Reporting Tools 98

Userpilot

AUGUST 19, 2024

This guide will introduce you to the best resources available for customer onboarding managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. Looking to enhance your customer onboarding process and drive product adoption? What does a customer onboarding manager do?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

Embarking on a career as a customer onboarding manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding manager. Customer onboarding managers utilize various tools to enhance their work.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JULY 25, 2024

TL;DR A customer experience Designer (CX Designer) focuses on creating and optimizing the interactions that customers have with a company’s products or services. This role is dedicated to enhancing every touchpoint in the customer journey to ensure a seamless, engaging, and satisfying experience.

Analytic Tools 81

Analytic Tools Research Software Feedback Software Data Visualization 81

Userpilot

JUNE 27, 2024

Embarking on a career as a customer insights manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer insights manager. Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Userpilot

JUNE 28, 2024

Embarking on a career as a customer experience specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer experience specialist. Let’s dive in!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

AUGUST 25, 2024

Embarking on a career as a customer onboarding coordinator involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding coordinator. Looking into tools for customer onboarding coordinators?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

DECEMBER 7, 2021

UX designers focus on the aesthetics and usability of the product, including color palettes, fonts, user interfaces, and other elements. Several professional courses help you acquire the needed skills for a successful career in product design or user experience design. User experience designers are great listeners.

UX 98

UX Research Software User Testing Analytic Tools 98

Gainsight

JUNE 13, 2024

Your customers won’t view your academy in the same light as the microwave, but you should still anticipate some adoption hurdles in both the short- and long-term. Three primary reasons: Your customers have always defaulted to help centers and their Customer Success Managers (CSM) for support and strategic guidance.

User Testing 52

User Testing Customer Experience User Friction Customer Feedback 52

Userpilot

APRIL 30, 2024

TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

AUGUST 30, 2024

Starting a career as a customer onboarding manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer onboarding managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 25, 2024

To excel, leverage resources like books (e.g., “The Design of Everyday Things”), webinars (Userpilot, Nielsen Norman Group), blogs (Userpilot Blog, Smashing Magazine), podcasts (“The Design Better Podcast”), and certifications (Google UX Design Professional Certificate, Interaction Design Foundation Membership).

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Sequent Learning

JULY 12, 2024

Chart Your Course to Success with Our Career Accelerator Program Ever find yourself in a product management role you never quite planned for? This framework, the Product Management Life Cycle Model , serves as the foundation for our Product Management Career Accelerator and Certification Program. Are You an Accidental Product Manager?

Product Manager 52

Product Manager Product Management User Friction Certifications 52

Gainsight

JANUARY 25, 2024

Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had But it’s quickly falling out of favor, diminishing the customer experience, and putting unnecessary pressure on already strapped customer-facing teams. had its day. What’s the solution? What Changed?

Customer Experience 52

Customer Experience Research Software User Testing User Friction 52

Userpilot

JULY 21, 2024

They develop strategies to reduce customer churn (the rate at which customers stop using a service) and increase customer loyalty. A retention manager is responsible for reducing customer or employee turnover and fostering loyalty. Their day-to-day involves a mix of strategy, analysis, and customer interaction.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 21, 2024

UX designer’s main responsibilities A UX designer is essential in the SaaS industry for creating intuitive and engaging user experiences. Create Wireframes and Prototypes : Design wireframes, mockups, and interactive prototypes to visualize design solutions and gather feedback from users and stakeholders.

Research Software 52

Research Software Analytic Tools Feedback Software Data Visualization 52

Userpilot

AUGUST 19, 2024

A UX strategist develops and implements strategies to improve the overall user experience of digital products. They conduct user research, create user personas , and map out user journeys to identify pain points and opportunities for enhancement.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

The Product HQ

JUNE 10, 2024

To name a few, these activities include product development, positioning, and pricing according to customer satisfaction. So product managers require many skills, including technical, marketing, customer feedback, data management, project management, and market evaluation skills.

B2B 52

B2B Product Research User Testing Data Visualization 52

Userpilot

AUGUST 19, 2024

A UX consultant assesses and refines digital products to ensure they are user-friendly and meet business objectives. They conduct in-depth user research, perform usability testing , and analyze data to identify pain points and areas for improvement.

Consulting 52

Consulting Data Visualization Analytic Tools Research Software 52

Userpilot

JULY 20, 2024

They develop strategies to reduce customer churn (the rate at which customers stop using a service) and increase customer loyalty. Boosting your qualifications through certifications and developing skills in data analysis, communication, and problem-solving can set you apart.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 21, 2024

TL;DR A customer experience designer (CX Designer) focuses on creating and optimizing the interactions that customers have with a company’s products or services. This role is dedicated to enhancing every touchpoint in the customer journey to ensure a seamless, engaging, and satisfying experience. Let’s dive in!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. Very little.

Education 52

Education User Friction Customer Experience Customer Feedback 52

The Product HQ

FEBRUARY 1, 2023

A data product manager’s resume is never generalized because it always targets specific pain points. If you’re utilizing a resume builder, create your resume using a template that has good customer feedback. These explanations have to relate to the pain points of the organization you apply to.

Data Visualization 52

Data Visualization Feedback Software Analytic Tools Research Software 52

Userpilot

JULY 21, 2024

TL;DR A customer experience product manager in SaaS optimizes the end-to-end customer journey. They develop strategies and features to enhance user satisfaction, engagement, and retention across the product lifecycle. A customer experience product manager in SaaS optimizes the end-to-end customer journey.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 24, 2024

TL;DR This is a professional who designs and optimizes user experiences across various touchpoints to enhance customer satisfaction and engagement. They utilize user research, data analytics, and design thinking to create cohesive experiences aligned with business goals. What does an experience strategist do?

Data Visualization 52

Data Visualization Analytic Tools Research Software Customer Experience 52

Userpilot

JUNE 28, 2024

Certification : Enhance your education with a specialized certification such as the Product Strategy certification offered by the Association of International Product Marketing and Management (AIPMM). It covers topics like user research , product positioning , and go-to-market strategy.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JUNE 26, 2024

Starting a career as customer experience specialist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a customer experience specialist, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Analytic Tools 52

Userpilot

AUGUST 28, 2024

Some essential tools include Userpilot for user engagement and feedback, Monday.com for project management, and Figma for UX/UI design. User research : Conduct comprehensive user research to gather insights into user behaviors , needs, and pain points. What skills should a UX strategist have?

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JUNE 16, 2024

In the article, we share 11 user onboarding tips and show you how to implement them. TL;DR User onboarding is the process of introducing key product functionalities and providing guidance to enable customer success. 11 user onboarding tips : Tailor the onboarding experience to align with users’ specific needs and roles.

Onboarding KPIs 76

Onboarding KPIs User Testing Customer Experience Customer Feedback 76

The Product HQ

FEBRUARY 1, 2023

In this article, we outline the differences between a group product manager and a principal product manager, while exploring in detail the responsibilities, salaries, skills, career path trajectory, and certifications for each role. They ensure that the various teams remain on course toward achieving the company’s objectives.

Product Manager 52

Product Manager Product Management User Testing Certifications 52

ProductPlan

APRIL 5, 2022

But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Getting the attention of prospects and customers alike takes a full-scale effort. So, the main attraction must be on which pain points the product solves and the specific ways customers will benefit.

Product launches 59

Product launches Onboarding KPIs Feedback Software Research Software 59

Userpilot

JULY 21, 2024

They collaborate with cross-functional teams to ensure the design meets user needs and business objectives. Here are the main responsibilities and duties: Conduct User Research : Gather insights on user needs , behaviors, and pain points through surveys, interviews, and usability testing.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 28, 2024

The main responsibilities of a UX consultant are: Conduct user research : Gather insights through user interviews, surveys, and usability tests to understand user behaviors, needs, and pain points. Networking and joining UX communities will also help advance your career. What skills should a UX consultant have?

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Innovatemap

FEBRUARY 21, 2023

Innovatemap partnered with Pavilion to host a three-week product marketing course, led by one of our industry experts, Leanna Adeola , Principal of Product Marketing and Brand. When Pavilion leaders asked Sara for help finding the right person to lead a product marketing course, she knew the right person for the job.

Product Marketing 52

Product Marketing Marketing Customer Feedback User Friction 52

Userpilot

AUGUST 28, 2024

Certifications in product management or agile methodologies can also be beneficial. Some essential tools include Userpilot for user research & product analytics , ChurnZero for customer success and retention, and ClientSuccess for customer onboarding and engagement. Looking into tools for heads of product?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Apty the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

The Product HQ

JUNE 20, 2024

Sharpen those skills by taking one of PMHQ’s Product Management Courses. How do you investigate fewer users/buyers of a product? The interviewer wants the candidate to dive deeper and demonstrate an understanding of customer behavior patterns and how they relate to products.

Data Visualization 52

Data Visualization User Testing Onboarding KPIs Product Research 52