Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. What do they have in common?

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you?

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

Userpilot

MARCH 29, 2024

HubSpot implements certification programs to drive brand activation. Tableau builds trust with potential customers on software review platforms. HubSpot implements certification programs to drive brand activation Similar to the above, HubSpot offers free educational courses for inbound marketing training.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Intercom, Inc.

MARCH 29, 2022

Our platform is a unified system. We had an inbound sales team as well, basically quite a few groups. But these businesses are struggling with internet scale, struggling to integrate legacy phone systems with modern efficient ways of communicating. Intercom is the Engagement OS. We had a pre-sales team. So that’s Switch.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118