Userpilot

SEPTEMBER 15, 2023

What’s preference testing? How to conduct a preference test and collect feedback ? TL;DR Preference testing is a research method used by UX and UI designers to decide which designs users prefer and why. Always include follow-up questions to gather qualitative insights.

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User Testing Product Research Data Visualization Feedback Software 81

UX Planet

FEBRUARY 25, 2024

I have been using ChatGPT Pro every day for a year now and Gemini Advanced every day for a week. ChatGPT Pro vs Gemini Advanced Now let’s test each of them with different prompts to showcase different scenarios and results. ChatGPT Pro Response Sure, I’ll create five simple and effective email templates for cold emailing.

ChatGPT 90

ChatGPT User Testing Customer Feedback Research Software 90

Userpilot

APRIL 28, 2023

Unless you’ve lived in a cave for the last year or so, you must have witnessed the shockwaves that AI is sending through the SaaS space. User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. AI can be used at all stages of user onboarding.

Artificial Inteligence 82

Artificial Inteligence User Testing Feedback Software Analytic Tools 82

Intercom, Inc.

JANUARY 31, 2023

The arrival of ChatGPT just eight weeks ago was a watershed moment. And Intercom’s area of focus – customer service – is among those most poised to benefit. However, getting from technological breakthrough to useful applications is far from straightforward. Great stuff!”

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

Userpilot

JULY 24, 2023

As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. We provide a product launch checklist to ensure you launch successfully and consider examples of successful SaaS product launches. Collect user feedback and see how well your product was received.

Product launches 87

Product launches User Testing Product Research ChatGPT 87

UX Planet

JANUARY 18, 2024

30-Second AI Solutions From idea-to-script-to-publish with an AI video creation copilot It’s the weekend, and I’m feeling lazy. It’s got a custom GPT that’s now trending in the ChatGPT marketplace , with over 25K users so far. And you can bump up Users for a team. The ChatGPT version does everything for you.

ChatGPT 93

ChatGPT Feedback Software Customer Experience Customer Feedback 93

Gainsight

MARCH 12, 2024

Kevin Costner’s famous quote from Field of Dreams , “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital customer academy. Go through this exercise—solo or with your team—for the customer segments you’re creating courses for right now. Where are they in the customer journey?

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

UX Planet

FEBRUARY 29, 2024

In the absence of a dedicated design team, I’ve found myself collaborating with a product manager, front-end engineers, project managers, subject matter experts and various other colleagues to navigate the intricate world of design, ideation, testing, and critiques.

Product Research 66

Product Research Startups Feedback Software User Testing 66

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Let’s dive in!

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Feedback Software Analytic Tools Research Software Data Visualization 96

The Product Coalition

JUNE 18, 2023

Photo by Canva Studio: [link] The new AI tools are a boon to many professionals, including product managers. Here are new tools that will boost their productivity. Faster & Better Emails: With ChatGPT , Lavender , compose , or equivalent, product managers can craft thoughtful emails quickly and save 1–2 hours a day.

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Data Visualization Feedback Software ChatGPT Product Management 120

The Product Coalition

MARCH 25, 2023

A design and engineering approach that has become more important than the technologies that benefit from it. Speaking of markets, let’s take a look at the product management platform market. Companies are working to win the spot of “the best product management platform” in the hearts and minds of their customers.

Feedback Software 112

Feedback Software Technical Review Development Team Review User Testing 112

Lenny Rachitsky

APRIL 9, 2024

Taking gigabytes of data, analyzing it, and giving succinct and (increasingly) insightful answers. That sounds a lot like a tool that would be incredibly good at identifying a clever strategy. It is our job to create computing technology such that nobody has to program. Think about it—what is AI best at?

Data Visualization 116

Data Visualization ChatGPT Research Software Product Management 116

The Product Coalition

JUNE 14, 2023

As students increasingly turn to platforms like YouTube to learn complex concepts, they face similar limitations in interactivity and personalized learning experiences. The AI system can monitor the student’s learning and pace the content according to the student’s progress. Everyone has their own way of learning.

Education 106

Education Feedback Software Research Software Data Visualization 106

UX Planet

MARCH 2, 2024

With the rapid evolution of technology, particularly AI, resulting in a major shift in interaction paradigms in recent years , there’s a pressing need to rethink the design process. This approach involves examining what current technology enables and figuring out how it can be utilized to achieve user outcomes.

Product Research 68

Product Research Research Software User Testing Analytic Tools 68

Mixpanel

APRIL 12, 2024

Today, AI tools have become a powerful aid in helping technical and non-technical builders with those aforementioned tasks of coding, illustrating, writing copy, and the like. But how far off are we from this technology no longer needing us humans to guide it in the building process? Those advancements made this model much more usable.

ChatGPT 52

ChatGPT Artificial Inteligence Research Software Analytic Tools 52

Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. It’s easy to think AI tools are a fad, too complicated, or unlikely to have real impact on your job. Then I’ll share 20 examples of how people are using GPTs today to make their workplaces more productive.

Data Visualization 132

Data Visualization ChatGPT Reporting Tools User Testing 132

Gainsight

OCTOBER 10, 2023

Meanwhile, Walgreens is using AI to track the spread of the flu, and Northface uses it to help consumers find the perfect coat. These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. your goals should really come from your customers and team.

Education 52

Education User Testing Reporting Tools Data Visualization 52

Product Innovation Educators

OCTOBER 9, 2023

He has in-depth experience marketing products, addressing product requirements, research, UX design, and management. He spent the first half of his 25-year engineering career in the semiconductor industry as a chip designer and the latter half in software product development. To test this, you might not need to build an application.

User Testing 111

User Testing Customer Experience Product Research ChatGPT 111

Business of Software Conference

NOVEMBER 16, 2023

When you think about trying to scale your software business and sell your product – especially in today’s world, where AI now seems to be the automatic default – you may be stressing over how to do it well. Customers know they’re not speaking to an actual human. Visit customers often. Pick up the phone. Pick up the phone.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

Business of Software Conference

DECEMBER 15, 2022

We’ve been playing around with AI and we asked ChatGPT to, ‘Write a SaaS Newsletter With AI’ I predict 2023 will be the year AI becomes mainstream. Some of the highlights include: A new and improved user interface that makes it easier than ever to use our software. Enhanced performance and reliability.

Feedback Software 40

Feedback Software ChatGPT Data Visualization User Testing 40

The Product Coalition

SEPTEMBER 7, 2023

When I returned to it later, I started with good old mental gymnastics rather than turning to Google, Bing, CHATGPT, or some other magical AI tool. That perplexing issue a user has. Therefore, to build a truly amazing product, you need to understand how that product fits in the end-to-end flow surrounding it — the ecosystem.

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User Testing Development Product Research Feedback Software 100

Userpilot

DECEMBER 18, 2022

After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Product Research 92

Gainsight

OCTOBER 4, 2023

This is especially true in the world of business, where gen AI has revolutionized the way we develop and work with software. Users have an expectation in today’s Customer Success Management Platform market that their vendor will have gen AI built into their platform in a meaningful way, but many vendors simply lack maturity with AI.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Engineering 52

Mironov Consulting

JUNE 25, 2023

Umbrella-wielding is a skill: anticipating politics; de-escalating  drama; being ready with in-the-moment analysis and insights about whether a problem is actually important; articulating which department is best equipped to handle today’s small crisis; practicing organizational jiu jitsu.

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Weak Development Team User Testing Customer Feedback Customer Experience 127

The Product Coalition

JUNE 11, 2023

It is difficult to answer this question definitively, as there is no one-size-fits-all answer. The execution part of customer empathy involves talking to them, understanding their needs, and empathizing with their pain — I prefer to learn about their profession as if I'm becoming one myself. Not using chatGPT yet?

Product Management 105

Product Management Product Manager User Testing ChatGPT 105

UX Studio

MAY 23, 2024

A vast array of AI tools are emerging in various sectors, slowly impacting most areas of our everyday lives. In this blog post, we’ll provide an overview of the latest trends, challenges, and most popular AI tools in education. And when I say student, that encompasses the learners in formal education and school systems.

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Education Research Software Reporting Tools Feedback Software 47

The Product Cafe

APRIL 26, 2023

I come in many shapes and sizes, and I'm essential for discovering what the customer desires. Marketers can use this opportunity to connect with consumers by tailoring content to their current needs and interests. In fact, ChatGPT, was found capable of passing interviews to become an entry-level software engineer at the company.

Product Research 52

Product Research Artificial Inteligence Feedback Software Data Visualization 52

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. We chatted about DALL-E, GPT-3, and if the hype surrounding AI is just that or if there was something to it. ChatGPT’s big debut. Can ChatGPT be creative?

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ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas. But only if we use the right methods.

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User Testing Customer Experience Customer Feedback User Friction 165

The Product Coalition

MARCH 9, 2023

Therefore, the decision engine must be flexible and adaptable to ensure that the company’s product portfolio remains aligned with the organization’s goals and objectives, even as market conditions, customer needs, and resource availability evolve. Customers: The end-users who purchase and use the products offered by the company.

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Framework Customer Experience ChatGPT Engineering 121

Userpilot

JUNE 11, 2024

Looking for ways to improve your SaaS onboarding experience? We also discussed best practices for delivering the perfect product experience and getting users excited about using your tool. We also discussed best practices for delivering the perfect product experience and getting users excited about using your tool.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 59

Gainsight

OCTOBER 17, 2023

Customer Success professionals are under more pressure than ever. Secure more renewals and customer expansion opportunities. Here’s the thing: The economic headwinds and premium on efficiency mean company leadership is asking Customer Success Managers (CSMs) and other customer-facing teams to do more with less.

Feedback Software 52

Feedback Software User Friction Education ChatGPT 52

UX Studio

APRIL 11, 2024

Anyone can generate images and designs in different styles with a few words, and naturally, this affects design and AI design tools. We have reviewed current AI design tools to understand their capabilities, strengths, and limitations so we can understand the impact AI will have on the design industry and on our work as designers.

Research Software 78

Research Software Feedback Software Customer Feedback User Testing 78

People-First Product Leadership

FEBRUARY 12, 2024

Providing and receiving feedback is ideally a continual activity, best done with context as close to the moment as possible. Some HR tools and organizations are pivoting in this direction, encouraging individuals to provide comments throughout the year. I find such an attitude ironic as technology is always changing.

Artificial Inteligence 52

Artificial Inteligence User Testing Product Management Product Manager 52

The Product Cafe

JULY 26, 2023

And let's not forget xAI, Musk's answer to ChatGPT. 👥 Seamless Audience Selection Flow Save users from the last sent or create a new set with the revamped and seamless selection audience flow. Remember X.com, PayPal's predecessor, which got Musk a cool $165m? Learn more here: [link] We can’t wait for you to try out these!🤩

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ChatGPT Data Visualization Analytic Tools Feedback Software 52

UX Planet

DECEMBER 26, 2023

The presence of AI in UX design has been increasing and several innovative tools have emerged with the focus to help designers through their process. Top AI Tools for 2024 Lets start listing down some of the Top AI Tools for Designers to Explore in 2024. It offers the designers variety of tools to work based on their goals.

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Research Software Feedback Software Data Visualization User Testing 95

People-First Product Leadership

OCTOBER 1, 2023

My career coach, Sabrina Braham, shared an article with me titled “ Majority Of Americans Would Rather Fire their Boss Than Get A Raise ” It’s from 2012, so I did what anyone would do, I asked ChatGPT if there were more recent figures. I provided the following guidance: Step 1 - Ask for feedback.

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Leadership Data Visualization Technical Review ChatGPT 52