Crafty CTO

MARCH 17, 2023

The most famous Text AI is OpenAI’s ChatGPT, initially released just four months ago–though in the current mode of acceleration, those four months seem like ages. That Stable Diffusion moment is happening again right now, for large language models—the technology behind ChatGPT itself. Mind-blowing. What is that date?

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Gainsight

OCTOBER 10, 2023

Meanwhile, Walgreens is using AI to track the spread of the flu, and Northface uses it to help consumers find the perfect coat. These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. your goals should really come from your customers and team.

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Mironov Consulting

FEBRUARY 28, 2024

Some context: The typical product manager ( PdM ) gets dozens of new requests and demands and ideas and suggestions and escalations and bug reports and customer complaints and ChatGPT-generated word salads each day.  ”)  Building software is a complex intellectual team exercise, not simply reading specs or typing. 

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Department of Product

NOVEMBER 2, 2023

Other products worth checking out this week include a new customer support startup called Plain. Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. But many customers are dissatisfied with service bots.

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Mironov Consulting

NOVEMBER 15, 2023

  Stories range from “20 ways you can use ChatGPT to make your work easier” to “here’s how AI will end civilization as we know it.”   Every customer conference and AMA starts with questions about AI.    The hope is for positive press coverage but few serious end users.

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UX Planet

FEBRUARY 19, 2024

Chatbots like ChatGPT, ‎Gemini, and Claude help us work more efficiently and allow us to think outside the box and come up with creative solutions. Apart from these chatbots, many people and companies release customized products for specific tasks based on the generative AI models of these chats.

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Usersnap

JUNE 15, 2023

Having a well-thought-out product management process can help you build a high-impact product roadmap, smartly collect customer feedback, know which initiatives or requests to prioritize, get executive buy-ins, etc. Conduct market and competitive research. Conduct user testing and gather feedback.

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Department of Product

OCTOBER 19, 2023

Meanwhile, if you’re looking to test product ideas but are struggling to recruit participants, a new startup has you covered. Synthetic Humans is designed for product teams to conduct market research and takes LLMs to the next level by allowing AI bots to chat to each other. and elevate your customer engagement.

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Modus Create

JUNE 20, 2023

These trends are based on feedback from our projects with several global 2000 enterprises and reinforced by a prominent uptick in Google Trends (which tracks what people search for over a period of time). However, due to more frequent and sophisticated cyberattacks, organizations can’t afford to treat security as an afterthought.

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Lenny Rachitsky

MARCH 5, 2024

Product Hunt is one of the most effective ways to get early users for a product. Companies like Notion, Loom, Zapier, Robinhood, and Front all found their first set of users this way. A few startups that have shared their metrics publicly include Twinr , a no-code mobile app builder that won Product of the Day. B2B versus B2C).

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Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

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Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? What are people doing right now?

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People-First Product Leadership

FEBRUARY 12, 2024

Providing and receiving feedback is ideally a continual activity, best done with context as close to the moment as possible. As you can likely guess if you’ve been following this newsletter, I fall on the side of favoring collaboration as being a key area of focus for performance reviews. Put aside hierarchy and silos.

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Product Talk

APRIL 19, 2023

Whether you’re trying to keep track of everything you learn about your customers during continuous discovery , keep tabs on the latest thought leadership and learnings from others in the industry, or keep on top of all the newest products on the market, you can quickly get overwhelmed. The world of digital products is evolving quickly.

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People-First Product Leadership

JULY 17, 2023

There will be individuals and experiences that “test your limits and get you out of your comfort zone” It’s the combination of learning from others and your own experiences, good and bad, which enable you to develop as leader. Well, the author informs us, life doesn’t work that way as humans are involved.

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