Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. We’ve handpicked the right survey questions under different research categories to make everything easy.

Customer Feedback 89

Customer Feedback User Testing Feedback Software Data Visualization 89

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Which involves: Managing churn and increasing customer retention.

Feedback Software 94

Feedback Software Research Software Analytic Tools User Testing 94

Product Talk

AUGUST 18, 2021

Product discovery is often defined in comparison to product delivery. Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout that process. Tweet This.

Product Research 295

Product Research Research Software User Testing User Friction 295

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 82

Data Visualization User Testing Analytic Tools Customer Feedback 82

UX Studio

MARCH 30, 2024

Participant recruitment is crucial for successful UX research. By understanding the pros and cons of each, you will be able to select the best recruitment method for your research study. Recruitment in UX research is finding participants for your qualitative research activity. Ask your existing users to participate.

User Testing 67

User Testing Research Software Customer Experience Product Research 67

Userpilot

OCTOBER 20, 2023

Getting user feedback is a crucial step of the market research process. However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. Tracking sentiment can also help you with feedback analysis and interpreting responses to in-app surveys.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

MAY 30, 2022

Segmenting your customers based on needs is highly effective as it allows you to form better relationships with users and provide a better experience for them. Needs-based segmentation involves segmenting customers into groups based on their problems and needs. The 3 best tools are Userpilot , Baremetrics, and Segment.

Data Visualization 95

Data Visualization Feedback Software Research Software Analytic Tools 95

Userpilot

MARCH 18, 2022

Your product messaging should attract the right audience and help them see your product as the perfect solution to their problems. Having a product messaging framework is important because it sets the precedence for how the market and your potential customers will see your brand. What is product messaging in SaaS?

Research Software 52

Research Software Feedback Software Messaging User Friction 52

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 84

Customer Experience User Testing Analytic Tools Feedback Software 84

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. This helps create user personas. This is the main question we explore in the article.

Analytic Tools 84

Analytic Tools Data Visualization Research Software Onboarding KPIs 84

Userpilot

JULY 4, 2022

If you’re looking to improve user engagement and experience, start by avoiding some of the most common UX design mistakes. User experience is one of the factors contributing to the success of a SaaS product. As UX is a crucial element, it’s important for you to know what results in a poor user experience.

Feedback Software 92

Feedback Software Analytic Tools Research Software User Testing 92

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. Customer acquisition costs, retention /churn rates, net promoter scores, and monthly recurring revenue growth are the main KPIs you can use to measure your B2B marketing performance.

B2B 98

B2B User Testing Research Software Analytic Tools 98

Userpilot

APRIL 6, 2022

Selling software isn’t the same as selling any other product/service, that’s why a SaaS marketing plan can be a valuable asset. Unlike the traditional marketing plans that focus on only attracting prospects, SaaS product marketing helps you stand out in the market and looks at every stage of the customer funnel.

Research Software 52

Research Software User Testing Onboarding KPIs Customer Experience 52

Userpilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. When used correctly, customer feedback can shape your growth strategy, help you detect issues, improve your brand image, and increase customer loyalty.

User Testing 91

User Testing Customer Feedback Customer Satisfaction Feedback Software 91

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. However, the focus of product service management is on delivering a delightful service and fostering relationships with customers. Are you ready for the deep dive? Want to see how?

Data Visualization 95

Data Visualization User Testing Research Software Feedback Software 95

Userpilot

FEBRUARY 27, 2024

We also look at the best analytics tools for the job. TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. This helps SaaS businesses assess the impact of product changes and identify the best time to engage users. Let’s get into it!

Data Visualization 83

Data Visualization Analytic Tools Customer Experience Feedback Software 83

Product Talk

SEPTEMBER 7, 2022

Through a combination of leadership buy-in, reading, and coaching, they committed to mapping opportunities and testing assumptions before jumping to solutions and found new ways to truly put their users first. The product trio collaborating on the opportunity solution tree using Mural.

Product Research 199

Product Research User Testing Customer Experience Research Software 199

The Product Coalition

AUGUST 16, 2022

to assess your competition through Customer Value Proposition Canvas with Jobs-to-be-Done ?—?to Here’s an example from CBinsights on the AI landscape : #2 Identify Key Comparison Factors Before you get too far into the comparison and deep analysis of competitors you need to work out the factors you will use to do a comparison.

User Testing 109

User Testing User Friction Customer Feedback Customer Experience 109

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Usability testing is a UX research method used to identify design problems and areas of improvement. Usability testing is a subset of user research. What is usability testing?

User Testing 52

User Testing Product Research Research Software Feedback Software 52

The Product Coalition

OCTOBER 22, 2018

Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business. It matters.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

The Product Coalition

MARCH 8, 2023

It also strengthens regulatory compliance and supports research and advancement. Data integration: Integrating data from disparate systems, such as electronic health records (EHRs) and laboratory systems, can be difficult and time-consuming. How can CIOs better communicate the business value of data quality initiatives?

Healthcare 78

Healthcare Data Visualization Research Software Technical Review 78

UX Studio: Product Management

JULY 5, 2021

We are ready to help you with any design and research challenges you might have. . UX design and user experience research agency designing impactful digital products. We use Slack, Jira, Zeplin, and other collaboration tools to share work-related updates, set up meetings, and showcase design and research findings. .

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Userpilot

JUNE 29, 2022

The main difference between human-centered and user-centered design is that the former designs for “humans” as a whole, whereas the latter breaks down the audience into segments and focused on granular issues. Design thinking is an iterative problem-solving approach that involves applying design solutions, to solve problems.

User Testing 95

User Testing Feedback Software Research Software Customer Feedback 95

ProductPlan

AUGUST 23, 2022

No matter how you define product management, customers should always be at the center of things. Product managers try to solve customer problems, address customer pain points, add value for customers, etc. Empathy in product management spans wider than seeing which buttons customers click.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

UX Studio: Product Management

OCTOBER 9, 2021

Like with most jobs, for us – UX Researchers – this meant moving our daily communication online, including research, creative processes, and communication. In July, we interviewed four UX researchers from Hungary. Our goal was specifically to focus on how UX Research as a profession has changed in Hungary.

Positioning 108

Positioning User Testing Customer Experience Research Software 108

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Userpilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? The purpose of customer acquisition is to expand and make more revenue. Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. This article answers that and more.

Research Software 91

Research Software Feedback Software Analytic Tools User Testing 91

The Product Coalition

FEBRUARY 22, 2021

Generally, it is safe to assume that product discovery anti-patterns result from a broader set of issues by comparison to the anti-patterns of a particular framework such as Scrum. software is eating the world?—?, Loving the solution : This is a variation of the ‘we know what to build’ syndrome. Think of “MVP.”)

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

ProductPlan

APRIL 29, 2022

Whether it’s a new four-door sedan or a new photo editing app, product launches all have the same thing in common. It’s a balance between standing out and fitting in, getting enough potential buyers interested without alienating too much of the total addressable market with bold claims or disparaging comparisons to established brands.

Product launches 52

Product launches Research Software User Testing Differentiation 52

ProductPlan

SEPTEMBER 30, 2021

Product professionals talk to customers and stakeholders to understand what’s important to them. They unpack their pain points to get to the root cause. We conduct customer research and stakeholder alignment so we can figure out what matters. While these tools often help, there’s an inherent risk to them as well.

Strategy 52

Strategy User Testing Product Research Customer Experience 52

PMLesson's Ace the PM Interview

MARCH 15, 2022

Spending your days as a business analyst means you are constantly problem-solving, communicating with your team, creating solutions and working to improve the product. Researching strategies, working on enhancements and adjusting the product along the way to satisfy stakeholders is part of your daily grind.

User Testing 52

User Testing Research Software Product Management Product Manager 52

Userpilot

MAY 14, 2024

A customer behavior model reveals the external and intrinsic factors influencing buying decisions. This article covers 12 of the most common customer behavior models and how to maximize them for better product management. Customer behavior models also help them improve user experience and boost customer retention.

Data Visualization 95

Data Visualization User Testing Analytic Tools Customer Experience 95

Userpilot

NOVEMBER 19, 2023

The right user research questions will help you collect relevant data about your target audience and make informed decisions to propel growth. TL;DR User research questions are quantitative or qualitative questions you ask users to uncover insights about their mental models, needs, behavior, and experience with your product.

User Testing 84

User Testing Product Research Research Software Customer Feedback 84

PMLesson's Ace the PM Interview

JULY 1, 2020

Pain points 2. Scenario: A Good Walks App I usually ask candidates to suggest a new product idea from their hobbies or home life, so that we avoid non-disclosures from other employers, and because candidates usually have more passion about such topics! You get extra points if Agile story format is used! Market sizing 4.

Vision 72

Vision User Friction Product Management Product Manager 72

Userpilot

MAY 26, 2024

Is Userlane or Spekit the best tool for customer feedback? And is there a better software that would better fit your needs? It would be best to consider your priorities and the functionalities you’ll need from the tool to get the job done. With so many alternatives on review sites, it’s a bit tricky to really choose one.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52