Userpilot

JANUARY 7, 2020

Roadmapping is a crucial part of every product manager’s role, but it’s safe to say a lot of PMs don’t particularly enjoy it. Luckily, there are some excellent product roadmap tools out there to help make it more bearable. In this article, we’re going to look at the most popular product roadmap tools. What will the roadmap show?

Feedback Software 131

Feedback Software Roadmap Customer Feedback User Testing 131

Userpilot

NOVEMBER 11, 2021

Product roadmaps is one of the subjects I am probably the most passionate about in the product world. While browsing one of the online communities I am part of, someone commented that outcome-based roadmaps were just ‘regular roadmaps’ anyway, and that: “… Any product manager that knows what they’re doing doesn’t need outcome-based roadmaps.

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Roadmap Feedback Software User Testing Product Research 98

The Product Coalition

FEBRUARY 12, 2024

“Feedback is the breakfast of champions.” -Ken What outcome did it achieve for the user and the customer?” Yet, all I was trying to do was adapt to a foreign format for the meeting and ensure we got the best possible product, one customers would love, into their hands as fast as possible. Ken Blanchard. Why share now?

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Technical Review User Testing Product Research Customer Feedback 117

Intercom, Inc.

MARCH 25, 2019

. “The last thing that you give attention to is what happens when a customer tries to leave” The SaaS industry, unfortunately, is not immune to these poor experiences. Of course, when you’re working in a startup or high-growth SaaS company, the focus is often on maximizing active users and increasing revenue.

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User Testing Customer Feedback Customer Experience Feedback Software 183

Alchemer Mobile

NOVEMBER 9, 2022

But if you truly have resourcing issues, it’s always worth talking with your manager to understand your team’s hiring plan as your insight will be helpful in putting together a job description for your next teammate. Customer expectations shift dramatically depending on device. Become an expert in mobile usability.

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User Testing Feedback Software Technical Review Research Software 246

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. What is a product roadmap? Answer these questions to help you create your product roadmap.

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Data Visualization Roadmap Product Research Onboarding KPIs 52

Mind the Product

OCTOBER 23, 2018

I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways. One of many, many roadmaps. One of many, many roadmaps. Yet most roadmaps have a big problem in common. The Wrong Conversation.

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Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? But great documentation doesn’t happen by accident.

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Document Analytic Tools Feedback Software User Testing 98

Mind the Product

NOVEMBER 1, 2017

A product persona is a fictional character created to represent a set of users that will react to your marketing mix (product, price, place, promotion) in a similar way. Market research and having a customer proxy are prerequisites for a persona workshop. This is the benefit of having a persona for a product. It helps your team by.

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Construction Workshop User Testing Customer Experience 91

Ronke PM

OCTOBER 5, 2023

Table of Contents What is customer-centricity? Essential customer experiences to consider. Final thoughts Those products that have changed us and made our lives easier, or even enhanced humanity, have that impact and reach because the people who built those products emphasize customer-centricity above all else.

User Testing 52

User Testing User Friction Customer Feedback Customer Experience 52

Roman Pichler

JULY 6, 2021

Instead of creating, for example, product strategies and roadmaps and tracking KPIs , you should help the people on your team acquire the right knowledge and develop the right skills so that they can carry out the relevant work on their own. You are also able to skilfully deal with difficult feedback and criticism that others share with you.

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User Testing Product Research Weak Development Team Customer Experience 156

UX Planet

FEBRUARY 21, 2024

As a Product Designer working in a high-performing software team, I am tasked and responsible for championing user value, ensuring that the end user's needs are met when using the product. For example, a user recruitment would typically take 3 days, same goes for my interview script writing.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

The Product Coalition

AUGUST 6, 2023

What you build is your product’s future, and following Product Development Stages is essential to create a customer-centered product, and also following these stages will help you create better, effective teamwork. Clear roadmaps will ensure you reach your goals. As you know teamwork makes the dream work. Bring your ideas to market!

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Feedback Software Development User Testing Customer Experience 112

Ronke PM

MARCH 26, 2024

Leaders must ensure their teams understand how their work impacts customers and the organization. Rule 2: Communicate Product Strategy and Roadmap Every organization and product leader handles the communication of product strategy and roadmap differently. Aligning early allows us to influence their roadmap and avoid surprises.

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Weak Development Team User Testing Product Management Product Manager 59

Userpilot

JUNE 7, 2022

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. Have a pricing strategy that encourages users to engage with your product.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

The Product Guy

NOVEMBER 21, 2018

Truly understanding your customers and finding ways to improve your product is an overwhelmingly daunting task. Customer discovery is key to informing product strategy and there is a mountain of techniques and methods available for conducting customer discovery. It allows you to tap into the most influential customers.

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User Testing Customer Experience Customer Feedback Product Research 139

Gainsight

AUGUST 30, 2019

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. What’s really happening to product feedback? I dug into this burning question with customer success (CS) leaders at Pulse 2019. The Core Feedback Loop.

Feedback Software 40

Feedback Software User Testing Customer Feedback Product Research 40

Split

MARCH 20, 2024

Overall, mature release management capabilities lead to better version control, reduced time-to-market, higher quality production updates, and improved customer satisfaction. Teams simply wrap new features within conditional checks during milestones and manage dependencies via Split’s user-friendly interface.

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Release Management Reporting Tools Analytic Tools Feedback Software 52

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Stakeholders can be powerful and influential individuals.

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Weak Development Team Product Research User Testing Customer Experience 325

The Product Coalition

MARCH 5, 2024

Challenging an emerging myth that Agile is dead, and providing insight on key principles & tactics to finding success with Agile-based product teams. Value People Over Process A core principle of agility is delivering value to users more quickly while adapting to real-world conditions. People are by far the messiest variable.

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Agile Data Visualization Research Software Reporting Tools 109

Lenny Rachitsky

APRIL 7, 2024

Brought to you by: • Orb —The flexible billing engine for modern pricing • Dovetail —Bring your customer into every decision • Vanta —Automate compliance. Normalize feedback: Create a culture where giving and receiving feedback is encouraged and valued.

User Testing 55

User Testing Customer Feedback Feedback Software Customer Experience 55

The Product Coalition

OCTOBER 2, 2022

They showed me that being a great product person was enabled with having a great attitude, having empathy for your customers, and influencing your peers with rational thinking. You talk with customers. Be patient It takes time to collect feedback. As a result, I became great at my job and I grew into senior product roles.

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Product Management Product Manager Feedback Software User Testing 136

ProductPlan

JULY 24, 2020

We spend lots of time thinking about the best way to deliver our product roadmaps , give presentations, run effective meetings, and create stakeholder alignment. And there may be no more valuable type of email than a customer interview email that solicits customer feedback. Tell them what you want.

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Customer Feedback User Testing Customer Experience Product Research 78

Mironov Consulting

DECEMBER 31, 2017

I get pulled into lots of discussions among product managers about the best ways to represent (and then present and present and present) roadmaps or backlogs, especially to internal sales/marketing/support audiences. Each functional group has its own product priorities, so each wants a different roadmap. Just sign here.”)

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Roadmap Fractional VPE CTO Coach Data Visualization 92

Mind the Product

SEPTEMBER 20, 2018

They work at the intersection of the User Experience, Business, and Technical teams, and have the opportunity to tap into the collective knowledge of these teams, in addition to their own interactions with the market. Product managers have a unique view on what’s happening across the business, provided the relationships are working well.

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User Testing Customer Feedback Customer Experience Product Research 150

Userpilot

OCTOBER 6, 2022

A FAB statement is a kind of sales message that promotes the features, advantages, and benefits of a product to the customers. An advantage is how the feature helps your customer. The product’s benefits refer to what the user gains from using it as well as how it’s better than its competitors. Book the demo !

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Analytic Tools Feedback Software Data Visualization Customer Feedback 97

The Product Coalition

SEPTEMBER 7, 2023

That perplexing issue a user has. While it is true your user needs to be center stage, they are on a stage with other actors, with influencers, with action going on around them and a story unfolding. This approach increased user adoption and ensured compliance with local regulations, thereby reducing the risk of legal complications.

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User Testing Development Product Research Feedback Software 103

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” We’ve onboarded many customers onto our predictive suite and every time we get the same question: ‘How can I test that it works?’ Asking the customer to use a service that makes decisions for them means asking them to trust you.

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Product Research Data Visualization User Testing Research Software 177

ProductPlan

JUNE 11, 2019

An outcome-based roadmap sounds like a good idea. Instead of a long list of context-free features and enhancements the roadmap is constructed to accomplish specific goals critical to the success of the business. The Problem With Outcome-Based Roadmaps. In reality, they end up with outcomes that fall short of expectations.

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Roadmap Weak Development Team User Testing Product Research 85

Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge.

Customer Experience 253

Customer Experience Product Management Product Manager Product Research 253

Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge.

Customer Experience 253

Customer Experience Product Management Product Manager Product Research 253

Product Innovation Educators

AUGUST 22, 2022

Insights on product strategy and customer research for product managers. The CEO joining us is Matt Young, CEO of UserVoice, the first product feedback and research tool for software companies. In product management, we talk about adding value to a customer, and that’s not precise enough for everyone.

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Research Software Feedback Software Reporting Tools User Testing 93

The Product Coalition

MARCH 5, 2023

With this in mind, I shall explain and provide examples, and I would love your feedback and questions. This includes outlining their responsibilities, defining what success looks like, and providing them with a roadmap for achieving their goals. Provide regular feedback In recent years, managing has become a mentor’s game.

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Weak Development Team Product Management Product Manager Management 123

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

Roadmap Planning process Unlike Consumer products, you have two different types of audience to satisfy in Enterprise world, namely Buyer and User Persona. It’s very important to have a very clear definition of these persona constructs to the most precise form. Similar approach applies to user persona.

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User Testing Enterprise Roadmap Product Research 40

The Product Coalition

MARCH 28, 2022

Customer Empathy Saw a number of memes on this topic (Exhibit A above)?—?clearly, clearly, all of us know the importance of truly understanding the customer problem before we ship a product, testing something with customers perhaps in a lab setting or in a pilot before scaling. the market, competition, customer needs etc.).

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Product Research Product Management Product Manager Weak Development Team 154

The Product Coalition

DECEMBER 8, 2018

Your roadmap is one of the most important things you’ll produce as a SaaS company. Who will you share the roadmap with: Just employees, or customers too? And then there’s perhaps the biggest question of all: “How do we decide what makes it on to our roadmap?” And your roadmap should change with them.

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Feedback Software Research Software B2B Roadmap 61

Product Innovation Educators

DECEMBER 15, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Not all products use an onboarding process, but even for those that don’t, product managers can improve customer experience by learning about onboarding. How to create a product roadmap that works.

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