UX Planet

DECEMBER 15, 2023

They’ve likely faced the challenges you’re encountering and can provide insights based on their own journey. They can provide feedback, recommend resources, and even offer training sessions. Personalized Feedback: One of the most beneficial aspects of having a mentor is receiving personalized feedback.

Positioning 52

Positioning Feedback Software Research Software User Testing 52

Roman Pichler

JULY 6, 2021

When you become a head of product, you move into a line management position. Instead of creating, for example, product strategies and roadmaps and tracking KPIs , you should help the people on your team acquire the right knowledge and develop the right skills so that they can carry out the relevant work on their own.

User Testing 156

User Testing Product Research Weak Development Team Customer Experience 156

Mind the Product

OCTOBER 23, 2018

I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways. One of many, many roadmaps. One of many, many roadmaps. Yet most roadmaps have a big problem in common. The Wrong Conversation.

Roadmap 192

Roadmap Development Feedback Software User Testing 192

The Product Coalition

AUGUST 6, 2023

What you build is your product’s future, and following Product Development Stages is essential to create a customer-centered product, and also following these stages will help you create better, effective teamwork. Clear roadmaps will ensure you reach your goals. As you know teamwork makes the dream work. Bring your ideas to market!

Feedback Software 109

Feedback Software Development User Testing Customer Experience 109

Userpilot

JUNE 7, 2022

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. Have a pricing strategy that encourages users to engage with your product.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Ronke PM

MARCH 26, 2024

Leaders must ensure their teams understand how their work impacts customers and the organization. Rule 2: Communicate Product Strategy and Roadmap Every organization and product leader handles the communication of product strategy and roadmap differently. Aligning early allows us to influence their roadmap and avoid surprises.

Weak Development Team 59

Weak Development Team User Testing Product Management Product Manager 59

The Product Guy

NOVEMBER 21, 2018

Truly understanding your customers and finding ways to improve your product is an overwhelmingly daunting task. Customer discovery is key to informing product strategy and there is a mountain of techniques and methods available for conducting customer discovery. It allows you to tap into the most influential customers.

User Testing 139

User Testing Customer Experience Customer Feedback Product Research 139

Lenny Rachitsky

APRIL 7, 2024

Brought to you by: • Orb —The flexible billing engine for modern pricing • Dovetail —Bring your customer into every decision • Vanta —Automate compliance. Highlight the value you can bring in a new position and why it’s essential for the company’s success.

User Testing 55

User Testing Customer Feedback Feedback Software Customer Experience 55

Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge.

Customer Experience 256

Customer Experience Product Management Product Manager Product Research 256

Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge.

Customer Experience 256

Customer Experience Product Management Product Manager Product Research 256

Mind the Product

SEPTEMBER 20, 2018

They work at the intersection of the User Experience, Business, and Technical teams, and have the opportunity to tap into the collective knowledge of these teams, in addition to their own interactions with the market. Product managers have a unique view on what’s happening across the business, provided the relationships are working well.

User Testing 150

User Testing Customer Feedback Customer Experience Product Research 150

Product Management University

APRIL 12, 2021

Meet Customers. Schedule a series of 1-hour meetings with 15-20 customers that best represent your target markets. In fact, tell everyone your start date is the day after the last customer meeting. Build 10 minutes into the end of the agenda to hear what customer have to say about your products.

Product Management 189

Product Management Product Manager Management Management 189

The Product Coalition

MARCH 5, 2023

With this in mind, I shall explain and provide examples, and I would love your feedback and questions. This will help your PM’s understand the way they should position themselves within the company. Provide regular feedback In recent years, managing has become a mentor’s game.

Weak Development Team 120

Weak Development Team Product Management Product Manager Management 120

ProductPlan

JULY 24, 2020

We spend lots of time thinking about the best way to deliver our product roadmaps , give presentations, run effective meetings, and create stakeholder alignment. And there may be no more valuable type of email than a customer interview email that solicits customer feedback. Tell them what you want.

Customer Feedback 77

Customer Feedback User Testing Customer Experience Product Research 77

The Product HQ

MAY 10, 2024

Here, you will have to supplement your initial market research with additional context that will help you to optimize how you position your product in its respective market. This is your opportunity to prove why a potential recruiter should hire you for the position. Be Creative In the early stages of a startup, every dollar counts.

Startups 52

Startups Customer Experience User Testing Technical Review 52

The Product HQ

MAY 10, 2024

Work on New Product Development Projects A lead product manager needs to have a solid foundation in product management and the product development process, which means that they must know well about product roadmap development and product strategy definition. Enhance Your Leadership Skills Product lead is a senior leadership position.

Customer Experience 52

Customer Experience Research Software Feedback Software Certifications 52

Roman Pichler

MARCH 11, 2020

You consequently don’t have any transactional power : You cannot tell people what to do; you cannot assign tasks to them; and you are typically not in a position to offer a bonus, pay raise, or other incentives. In other words, you are not their boss. At the same time, you depend on the individuals. Finally, agree on shared goals or outcomes.

Leadership 248

Leadership Product Research Customer Experience Agile 248

Roman Pichler

MARCH 11, 2020

You consequently don’t have any transactional power : You cannot tell people what to do; you cannot assign tasks to them; and you are typically not in a position to offer a bonus, pay raise, or other incentives. In other words, you are not their boss. At the same time, you depend on the individuals. Finally, agree on shared goals or outcomes.

Leadership 248

Leadership Product Research Customer Experience Agile 248

Userpilot

DECEMBER 18, 2022

After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

Roadmap Planning process Unlike Consumer products, you have two different types of audience to satisfy in Enterprise world, namely Buyer and User Persona. It’s very important to have a very clear definition of these persona constructs to the most precise form. Similar approach applies to user persona.

User Testing 40

User Testing Enterprise Roadmap Product Research 40

Roman Pichler

JUNE 6, 2023

Here are four examples: Joe, the sales rep, has promised a feature to an important customer without first talking to you—the person in charge of the product. It can be tempting to ignore people issues and focus on product-related tasks like reviewing the product strategy , updating the product roadmap , and refining the product backlog.

Construction 181

Construction Customer Feedback Framework User Testing 181

Mironov Consulting

JANUARY 17, 2019

Many CEOs tell me that they (personally) are the best-informed people within their companies about what customers need , and they (personally) are best positioned to drive decisions on product priorities. Somehow, interpreting customer needs can feel different. First, some context. But that’s an illusion.

User Testing 97

User Testing Customer Feedback Customer Experience CTO Coach 97

Modus Create

JANUARY 12, 2021

Never before has the customer been empowered with so many choices and information about those choices. Customers are savvy, informed, and ready to jump ship if a better product or service comes along. The three defining questions for any modern business are: How can we deliver more value to the customer?

User Testing 59

User Testing Customer Experience Technical Review Customer Feedback 59

Userpilot

DECEMBER 11, 2019

Feedback collection (Typeform, Feedier). User testing (UserTesting, Userfeel). Feedback management (Canny, Airfocus, ProdPad). Roadmapping (Productplan, Casual, Roadmunk). You can customize your onboarding flows, analyze user behavior, and use in-app messaging to drive engagement.

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

Bain Public

NOVEMBER 4, 2020

While most of your roadmap initiatives support one tactic or another, each functional group will call out for new initiatives that match other objectives and they’ll want the entire development effort in the upcoming release. How do you approach constructive criticism? Do you accept it and channel it positively? What worked?

Weak Development Team 52

Weak Development Team Customer Feedback User Testing Customer Experience 52

Bain Public

JULY 12, 2021

It's a bottom-up process; you attempt to solve a problem with the team, get a signal early and use it to construct the bigger picture. UX costs: This is for testing to see if users respond positively to machine learning (i.e. Feedback loops allow you to monitor prediction accuracy, etc.

Artificial Inteligence 52

Artificial Inteligence Data Visualization Feedback Software Product Research 52

UserVoice

JULY 31, 2017

First off, it’s in our nature to say yes – humans are eager to please, seeking positive confirmation from those we respect. And, as the person who decides what’s in and what’s out of a product release or roadmap, a product manager is often the one who must say “no.”. Saying no is a true art. But we’re not going to build it.

Customer Experience 201

Customer Experience User Testing Weak Development Team Data Visualization 201

Gainsight

SEPTEMBER 1, 2021

Product growth is a SaaS strategy where you use your product to attract more users, drive higher engagement, and retain more customers. Within those frameworks, the main tactic was to reach out to as many new users as possible and attempt to snag one-off sales. What’s causing this move towards user experience and product growth?

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

The Product Coalition

OCTOBER 28, 2019

And we were hardly able to stay on top of the growing customer demands. And talk to customers to become the go-to person for customer insights and product directions. There likely isn’t a roadmap, sprint planning, standard quality assurance procedure, or decision-making process across the company. Be resourceful!

Startups 74

Startups User Testing Product Management Product Manager 74

Modus Create

MARCH 8, 2022

” or “which features will be released to our customers and when?” In Agile, a release is a group of software features that can be developed and deployed to the users in a given period. Release planning comes after you’ve outlined the product vision & roadmap. Responding to commitments made to end-users.

Agile 52

Agile Weak Development Team User Testing Customer Feedback 52

Bain Public

MARCH 20, 2021

The answer is simply: product roadmaps and product development ! Roadmap Development is a process of discovery, creativity and problem-solving. The most successful businesses use roadmaps to chart their long-term development initiatives, which showcases better results than the companies that don’t!

Development 52

Development Product Research User Testing Product Management 52

Userpilot

APRIL 25, 2024

If you’re seeking open-ended questions examples that elicit meaningful insights, this guide is tailored for you. We cut straight to practical, usable examples you can immediately incorporate into your user research or interviews. With bespoke logic and survey analytics, it’s the perfect solution for collecting in-app feedback.

Research Software 52

Research Software User Testing Feedback Software Analytic Tools 52

Gainsight

JULY 5, 2022

Customer success (CS) is evolving and moving outside the box it once inhabited. It affects so many parts of business because it is not exclusively about customer success or customer experience (CX) anymore. Grasping the Reach of Customer Success. It is a simple formula to solve for hiring your first CS ops position.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59

The Product Coalition

MARCH 1, 2022

We’ve all heard the term “ customer-centric ” in the context of running a successful business, but what does it really mean? From one perspective, it’s about creating value for customers, delivering an effective product at a good price. This is where customer feedback for sales comes into play. No ifs, no buts.

Feedback Software 132

Feedback Software Customer Feedback User Testing Data Visualization 132

Mironov Consulting

JUNE 27, 2019

When this gets above 10:1, most product managers seem unable to keep up with their teams, and struggle with tactical short-term deliverables (user stories, sales interrupts, sprint planning, backlog ordering, support escalations, standups, story acceptance). Champion outcomes tied to real customer value, especially in OKRs/KPIs.

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

PMLesson's Ace the PM Interview

MARCH 15, 2021

Because we have so many users on our platform, data can really help us quickly identify product opportunities or test features. Eye for design What is it: You know a great user experience when you see one. You can quickly understand why a user would click this button, when they might be confused, and what they’re trying to accomplish.

Weak Development Team 52

Weak Development Team User Testing Feedback Software User Friction 52

Alchemer Mobile

FEBRUARY 24, 2022

Delivering customer love starts with listening to your customers. To get a sense of how customers feel about your brand, you must start by tracking customer sentiment. This post covers five ways to track and evaluate customer sentiment. What is customer sentiment and why does it matter? No, not NPS.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246