Roman Pichler
JUNE 6, 2023
Here are four examples: Joe, the sales rep, has promised a feature to an important customer without first talking to you—the person in charge of the product. On the positive side, when done correctly, it will not only remove the problems. Before You Start Before you share your feedback, reflect on your intention.
Userpilot
MAY 20, 2024
The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it?
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Userpilot
MAY 26, 2024
Are you unsure what the difference between a user journey and a user story is? This article will dive deep into user journey vs. user story and share how they differ. TL;DR Customer journey maps visualize user experiences, highlighting steps, touchpoints, emotions, pain points , and opportunities for improvement.
The Product Coalition
MARCH 1, 2022
We’ve all heard the term “ customer-centric ” in the context of running a successful business, but what does it really mean? From one perspective, it’s about creating value for customers, delivering an effective product at a good price. This is where customer feedback for sales comes into play. No ifs, no buts.
Alchemer Mobile
FEBRUARY 24, 2022
Delivering customer love starts with listening to your customers. To get a sense of how customers feel about your brand, you must start by tracking customer sentiment. This post covers five ways to track and evaluate customer sentiment. What is customer sentiment and why does it matter? No, not NPS.
Intercom, Inc.
AUGUST 28, 2019
There are many reasons an organization seeks out customer feedback. Customer feedback is of obvious benefit to product managers, customer service employees, analysts, marketers, and pretty much anybody in your organization. What is customer feedback? Why is customer feedback so important?
Atlassian
MARCH 31, 2022
Trying to be too nice when delivering feedback can confuse the receiver. Making sure you, as the feedback giver, are in the right frame of mind before delivering constructive criticism is an important step. Creating an environment of psychological safety can make it easier for people to take feedback without getting defensive.
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