Intercom, Inc.

OCTOBER 16, 2018

“If you can’t measure it, you can’t manage it,” as Peter Drucker put it. But that approach doesn’t just apply to your supply chain management, revenue or churn rates – most fundamentally, it also applies to people and our performance. Customer satisfaction (CSAT) scores. First response time.

Weak Development Team 154

Weak Development Team Customer Experience User Testing Customer Feedback 154

The Product Coalition

MARCH 5, 2024

While we can focus on better project management, helping to organize and empower people as the most valuable asset of any company is the purpose of any agile method. Think like an architect: to design and construct a high-performance building requires them to deeply understand the needs of their clients. Clarity is key.

Agile 109

Agile Data Visualization Research Software Reporting Tools 109

Userpilot

MARCH 23, 2023

Benefits of NPS Surveys Net Promoter Score (NPS) surveys don’t just measure and analyze customer loyalty , they come with other benefits: High response rates due to simplicity : NPS surveys are popular because of their simplicity. Get insights on how to improve customer experience and increase customer satisfaction.

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Surya Suravarapu

MARCH 12, 2020

Business value is related to many factors, such as customer satisfaction, retention, and new acquisition. You may have heard the often quoted: "Customers don't want a quarter-inch drill-bit but a quarter-inch hole." "Why do they need that quarter-inch hole(s) in that wall?" Zoom-in on ‘Why’.

Analytic Tools 52

Analytic Tools Feedback Software Product Management Product Manager 52

The Product Coalition

JUNE 5, 2018

If you’re a project manager , you know what it’s like to wear multiple hats. With responsibilities such as planning, budgeting, and overseeing numerous project details, project managers must master the art of organization. Simplify your project management software and watch employee productivity soar.

Analytic Tools 68

Analytic Tools Seminar Healthcare Leadership 68

Gainsight

JULY 20, 2022

In the world of product development, we call this process user segmentation , and it’s just as useful for product managers trying to understand their audiences as it is for audiences trying to understand TV show awards. . What is user segmentation, exactly? User segmentation in action. Let’s take a look at an example.

Analytic Tools 59

Analytic Tools Customer Experience Data Visualization Customer Feedback 59

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. Software development teams apply methodologies to software development and project management. As a result, a finished software product doesn’t meet customers’ requirements and expectations.

Reporting Tools 130

Reporting Tools Feedback Software Agile User Testing 130

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Product Innovation Educators

OCTOBER 17, 2016

Jim has helped launch new products generating hundreds of millions in revenue, including being part of the founding team at AppFolio for property management, responsible for the requirements and launch of GoToMyPC and GoToMeeting (acquired by Citrix), as well as spending time at Microsoft. The best practices for constructing product roadmaps.

Roadmap 50

Roadmap Product Management Product Manager Construction 50

Userpilot

NOVEMBER 20, 2022

Conversion rates increase when you make yourself more available to your customers. Establishes your credibility: real-time customer engagement sets you apart as a communicative, accessible, and understanding organization. Improve customer satisfaction by promptly responding to customer queries.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Mironov Consulting

JANUARY 17, 2019

So here’s a humble * open letter to CEOs about delegating the intensive, expertise-based, ongoing work of deeply understanding and interpreting what their overall customer base really needs. Somehow, interpreting customer needs can feel different. 3] “As a former user/subject expert, I know what customers want.”.

User Testing 97

User Testing Customer Feedback Customer Experience CTO Coach 97

Mironov Consulting

MAY 2, 2019

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To meet customer expectations for consumer-like software usability. Product are products, yes?

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

JULY 26, 2022

While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. It also leaves some customer statements open to interpretation, especially those that are poorly worded or constructed.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Usersnap

APRIL 27, 2022

We’ll be going through: What is churn and why it’s a vital metric for product managers How is SaaS churn calculated How do you compete with other SaaS Usersnap’s Strategy for Preventing Customer Churn The bottom line to SaaS churn. What is churn and why it’s a vital metric for product managers. Let’s start with the basics.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

Roadmap Planning process Unlike Consumer products, you have two different types of audience to satisfy in Enterprise world, namely Buyer and User Persona. It’s very important to have a very clear definition of these persona constructs to the most precise form. I typically advise the below format.

User Testing 40

User Testing Enterprise Roadmap Product Research 40

Product Innovation Educators

APRIL 29, 2024

How product managers can master product innovation management Today we’re talking about product innovation management, one of the seven knowledge areas for product mastery. These are the knowledge areas that make us successful as product masters who know how to create new value for our customers.

User Testing 80

User Testing Product Research Research Software Finance 80

Gainsight

MAY 7, 2021

And now, roles reverse – you’re on the other end as a customer support rep, a customer success manager, an account manager – having to field those difficult calls. Plus, venting can be cathartic and a positive step toward moving the conversation into a constructive dialogue.

Customer Experience 63

Customer Experience Research Software User Testing Strategy 63

Userpilot

APRIL 25, 2024

Its robust analytics tools help analyze diverse user responses, assisting in identifying trends and user needs. This targeted approach allows SaaS companies to gather actionable insights efficiently, driving product development and improving user satisfaction by addressing specific user experiences and expectations.

Research Software 52

Research Software User Testing Feedback Software Analytic Tools 52

Usersnap

JANUARY 18, 2024

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. Why is NPS only one question?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Taking the voice of the customer (VOC) into account is essential when trying to maximize customer satisfaction, improve user sentiment , and get the most out of your marketing efforts.

User Testing 98

User Testing Data Visualization Customer Feedback Customer Experience 98

Userpilot

MARCH 14, 2024

Retention analysis : To monitor user return rates to gauge product attractiveness and determine if users are engaged long-term. A/B testing : Test and refine strategies for various user cohorts. Enhanced conversion rates and user satisfaction. A/B testing : Test and refine strategies for various user cohorts.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

MAY 19, 2022

Help desk metrics measure customer satisfaction and evaluate the performance of your customer support efforts. Tracking these metrics will help you understand where to direct your resources to improve the quality of customer support and thus, customer retention. This will lead to better customer satisfaction.

Feedback Software 98

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 98

Alchemer Mobile

FEBRUARY 24, 2022

We’ll cover all of the different ways in which to track customer sentiment in the rest of the post here. In short, tracking customer sentiment helps you understand three major metrics that can impact your current and upcoming campaigns: Overall customer satisfaction : How happy are your customers with the quality of your product?

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

Userpilot

JANUARY 22, 2020

Finally, we’ll discuss how you can use the data to improve your user satisfaction scores by a) streamlining your onboarding flow to guide users towards the desired behaviour pattern (basically, getting them to reach the ‘AHA moment’ that correlates with high NPS score) and b) – improving your product.

Analytic Tools 133

Analytic Tools Feedback Software Research Software Data Visualization 133

Userpilot

NOVEMBER 29, 2022

With the user persona you’ve built from the above steps, it’s easy to personalize the onboarding experience in a way that helps new users obtain value from your product based on their unique needs. It’s also a good way of meeting user expectations for signing up for your tool.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Product Innovation Educators

AUGUST 8, 2016

Product portfolio management is concerned with selecting the right products to develop, making trade-off decisions, and generally maximizing the value of the product portfolio. Carrie began her career at Planview implementing portfolio management solutions and training clients around the world. common mistakes you can avoid.

Reporting Tools 56

Reporting Tools Research Software Automotive Construction 56

Intercom, Inc.

AUGUST 18, 2021

. “First developed in 2001 by Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty” First developed in 2001 by management consultant Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Userpilot

FEBRUARY 19, 2024

Funnel analysis : Using funnel analysis , you can easily spot where customers are facing problems. In-app support can increase customer satisfaction and retention rates. Userpilot features for proactive customer service In-app support can increase customer satisfaction and retention rates. Source: G2.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Usersnap

JANUARY 20, 2023

Customer support solutions also allow you to use user research tools through personalized questions in order to make the best decisions on how to develop your product or service. Ticketing systems are the cornerstone of support software, allowing companies to track, manage, and organize requests.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Gainsight

APRIL 15, 2024

Objectives: Accelerate Time to Value Assist with Initial Setup KPIs: Number of days from sign-up to first value, onboarding goals achieved, time saved/spent by the Customer Success Management (CSM)/Professional Services team, reduction in support tickets.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback Customer Experience Data Visualization 52

Userpilot

JANUARY 27, 2022

So let’s see how you, as a product manager, can reduce product churn and drive growth in your company. Product churn is a metric that measures how many customers leave your product over a specific period. 4 strategies for product managers to reduce churn. Educate your customers with in-app self-service.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98