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Lessons Learned When Constructing A Seamless Customer Journey


If you’re facing the need to revisit and revamp your customer experience, our discussion with Mai Elizer, Senior Solutions Engineer at Comeet , offered invaluable insights into constructing a predictable and efficient customer journey.

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Empowering Development Teams

Roman Pichler

Empowering development teams starts with taking a sincere interest in the individuals, attentively listening to their ideas and concerns, and empathising with them. In the worst case, empowerment is seen as a trick to make development teams do more work and blame them if things don’t go to plan. Show People that You Care.


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From Conception to Reality: Navigating the Product Development Stages

The Product Coalition

What you build is your product’s future, and following Product Development Stages is essential to create a customer-centered product, and also following these stages will help you create better, effective teamwork. How you develop, launch, and improve a product determines your success in the market. You’re what you build. Make it real.

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Crafting Success: How Understanding Context Transforms Product Development

The Product Coalition

Gathering Context as Critical Input So, as you construct your story, consider the context around your users when they use the product. Develop a change plan with an aim for net zero impact. Even though you will invest the time upfront to gather the context as input to the product development process, you will miss things.

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Dealing with Difficult Stakeholders: Tips for Product People

Speaker: Roman Pichler, Product Management Expert and Acclaimed Author

Leading stakeholders and development teams is notoriously challenging for product managers: They lack the power to tell the individuals what to do, but they need their support to progress the product. Use Product Management Today’s webinars to earn professional development hours!

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The Direction of Development

The Product Coalition

But silk can turn to sandpaper pretty quickly in software development. Let’s Construct If this happens ever too often, the issue is with the ‘ direction of developing ’ the feature. Let’s Construct If this happens ever too often, the issue is with the ‘ direction of developing ’ the feature. Imagine this?—?a

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A Step-by-Step Guide to Constructing a Persona Workshop

Mind the Product

Eric is a senior developer at a medium-sized software company. They are designed to help your team develop a deeper understanding and empathy for your persona. As the name of this exercise promises: we developed a 20/20 vision of Eric’s needs. Our team is building a product for just one person. Unbelievable!

Workshop 105
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The Product Symphony: Orchestrating Success with Storymapping

Speaker: Jamie Bernard - Senior Product Director at Launch by NTT Data

Attendance of this webinar will earn one PDH toward your NPDP certification for the Product Development and Management Association.

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The Art and Science of Explaining Your Product Strategy

Speaker: Jason Tanner, CEO of Applied Frameworks

Ideation, discovery, research, and analysis all inform the development of a product strategy that evolves iteratively as the product team learns more about customers, their problems, and potential solutions. Develop a product strategy message. Apply frameworks to define product strategy. Effectively communicate product strategy.