Alchemer Mobile

NOVEMBER 9, 2022

If you can’t explain what makes your favorite apps great from a technical, marketing, and product perspective, chances are you have some learning to do. Mobile App Management Blog by Apperian. Customer feedback is incredibly valuable, but product managers must understand why people feel the way they do before acting on their feedback.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. As this journey requires cross-functional cooperation, it’s valuable to leverage solutions that promote release orchestration. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. Chris Chumley.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. There are many fantastic examples to draw from across the SaaS marketplace. They can refer to the documentation to find solutions quickly. User manuals.

Document 98

Document Analytic Tools Feedback Software User Testing 98

The Product Coalition

AUGUST 6, 2023

Clear roadmaps will ensure you reach your goals. But there’s a reality about life, yeah following your roadmap chronologically will help you reach your goals safely, but there’ll be distractions and roadmaps are not linear. You should update your roadmap with new technologies, or with a piece of new information you’ve learned.

Feedback Software 112

Feedback Software Development User Testing Customer Experience 112

Roman Pichler

JULY 6, 2021

Instead of creating, for example, product strategies and roadmaps and tracking KPIs , you should help the people on your team acquire the right knowledge and develop the right skills so that they can carry out the relevant work on their own. You are also able to skilfully deal with difficult feedback and criticism that others share with you.

User Testing 321

User Testing Product Research Weak Development Team Customer Experience 321

Mind the Product

OCTOBER 23, 2018

I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways. One of many, many roadmaps. One of many, many roadmaps. Yet most roadmaps have a big problem in common. The Wrong Conversation.

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Roadmap Development Feedback Software User Testing 192

The Product Coalition

FEBRUARY 12, 2024

“Feedback is the breakfast of champions.” -Ken I worked in healthcare technology at the time. I’ve reviewed roadmaps for hundreds of different products. I’ve participated in more roadmap review meetings than I can remember. So, if you are in that situation, demand coaching and productive feedback. Ken Blanchard.

Technical Review 117

Technical Review User Testing Product Research Customer Feedback 117

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. What is a product roadmap? Answer these questions to help you create your product roadmap.

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Data Visualization Roadmap Product Research Onboarding KPIs 52

The Product Coalition

DECEMBER 8, 2018

Your roadmap is one of the most important things you’ll produce as a SaaS company. Who will you share the roadmap with: Just employees, or customers too? And then there’s perhaps the biggest question of all: “How do we decide what makes it on to our roadmap?” It’s safe to say that in the SaaS world, plans change.

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Feedback Software Research Software B2B Roadmap 61

ProductPlan

FEBRUARY 1, 2023

Product teams don’t invest in new product tools without a good reason—we’ve got way too much on our plates to add something else unless we think it will have a meaningful impact. Why are your colleagues not using the new tool A multitude of reasons and excuses for not adopting a new tool exists.

Feedback Software 52

Feedback Software Data Visualization Research Software User Friction 52

Ronke PM

MARCH 26, 2024

These leaders understand that bringing effective products, solutions, and services to market requires consensus building and engaging cross-functional teams in the journey. Rule 2: Communicate Product Strategy and Roadmap Every organization and product leader handles the communication of product strategy and roadmap differently.

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Weak Development Team User Testing Product Management Product Manager 59

Bain Public

SEPTEMBER 15, 2021

They owe their success to a unified product vision that is informed by feedback from customers, prospects, and colleagues. These companies ship products that satisfy REAL customer needs built on REAL data inputs and feedback, NOT opinions or assumptions. How do we build product solutions that have those dimensions in mind?

Feedback Software 52

Feedback Software Data Visualization Customer Feedback Vision 52

Gainsight

AUGUST 30, 2019

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. What’s really happening to product feedback? I asked interviewees to play out this scenario: “A customer comes to you with some constructive, thoughtful feedback for how your product can be improved.

Feedback Software 40

Feedback Software User Testing Customer Feedback Product Research 40

The Product Coalition

MARCH 5, 2024

Technology development is wrought with inefficiencies, blockers, and hiccups. The solution is twofold: communicate which of these variables matters most and find agreement on what is fixed and what is flexible. Technology development is cognitive work. People are by far the messiest variable. Clarity is key.

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Agile Data Visualization Research Software Reporting Tools 109

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise).

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

Alchemer Mobile

AUGUST 20, 2019

Two weeks after your team’s app update launches, your boss stops by your desk to share some bad news: App store ratings have plummeted from 5-stars to 3-stars and new download volume has decreased 25 percent. Customers are uninstalling the app right and left. Steps to Take Before an App Update.

Feedback Software 87

Feedback Software Product Research User Testing Customer Feedback 87

Userpilot

DECEMBER 18, 2022

But apart from new technologies, we saw also another big emerging trend: a greater emphasis on…simply creating more value for your users through continuous discovery and being more attuned to user feedback and needs. Are you also planning to run more in-app surveys to understand your users’ needs better next year?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

UX Studio: Product Management

JUNE 23, 2020

Zignaly is a cryptocurrency trading platform that helps investors make the right trades by either copying other traders (copy-trading) or receiving trade suggestions based on technical and fundamental analysis (signals). In design thinking, we always focus on understanding our users and defining the problem before thinking about solutions.

Research Software 66

Research Software Feedback Software Reporting Tools User Testing 66

Userpilot

JUNE 7, 2022

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. Collect continuous feedback with multiple types of surveys.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Roman Pichler

JULY 6, 2021

Instead of creating, for example, product strategies and roadmaps and tracking KPIs , you should help the people on your team acquire the right knowledge and develop the right skills so that they can carry out the relevant work on their own. You are also able to skilfully deal with difficult feedback and criticism that others share with you.

User Testing 156

User Testing Product Research Weak Development Team Customer Experience 156

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” You also have a mobile app that sends similar messages via push notifications. Widening the Scope from Solutions to Opportunities. Lisa says, “We led with ‘What can we predict?’ But what exactly is orchestration?

Product Research 177

Product Research Data Visualization User Testing Research Software 177

The Product Coalition

OCTOBER 2, 2022

For myself — making humans’ lives easier with beautiful and useful software products is where my passion comes from. The technology world changes fast. Be patient It takes time to collect feedback. It takes time to prioritize something in the roadmap, and it takes time to build products. You work with a product team.

Product Management 136

Product Management Product Manager Feedback Software User Testing 136

The Product Coalition

SEPTEMBER 7, 2023

When I returned to it later, I started with good old mental gymnastics rather than turning to Google, Bing, CHATGPT, or some other magical AI tool. At that moment, he took out his phone and opened the Uber app, a service he frequently used in San Francisco. This context is also important to share as part of the roadmap.

User Testing 103

User Testing Development Product Research Feedback Software 103

Roman Pichler

MAY 11, 2021

An agile development team does a good job if the memebers can reliably meet the agreed goals and create software that offers a great user experience and exhibit the desired quality. Unlike traditional approaches to software development, Scrum does not offer the role of a project manager.

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Weak Development Team Product Research User Testing Customer Experience 325

Product Innovation Educators

AUGUST 22, 2022

The CEO joining us is Matt Young, CEO of UserVoice, the first product feedback and research tool for software companies. UserVoice is the tool I see most frequently used for collecting customer feedback and prioritizing customer needs to help product managers create more valuable products.

Research Software 93

Research Software Feedback Software Reporting Tools User Testing 93

Mironov Consulting

DECEMBER 31, 2017

I get pulled into lots of discussions among product managers about the best ways to represent (and then present and present and present) roadmaps or backlogs, especially to internal sales/marketing/support audiences. Each functional group has its own product priorities, so each wants a different roadmap. Just sign here.”)

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Roadmap Fractional VPE CTO Coach Data Visualization 92

Revulytics

APRIL 17, 2019

Make Sure Your Software Usage Analytics Solution Was Designed For the Job. Most software companies want to know more about how their customers and trial users are engaging with their software. The solution has a name: software usage analytics. The solution has a name: software usage analytics.

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Feedback Software 66

Lenny Rachitsky

APRIL 7, 2024

Normalize feedback: Create a culture where giving and receiving feedback is encouraged and valued. Feedback should be constructive, clear, and focused on behaviors and performance, not personal attributes. Provide clear feedback on where they’re falling short and what changes are necessary for improvement.

User Testing 55

User Testing Customer Feedback Feedback Software Customer Experience 55

Bain Public

FEBRUARY 4, 2021

Companies that are neglecting to take large roadmap bets to competitively capture markets, industries, and geographies will find that this recession will make gaps insurmountable. Some product managers pursue these roadmapping opportunities even in the face of adversity. Talk constructively about where to go next.

Roadmap 52

Roadmap Feedback Software User Testing Construction 52

Gainsight

SEPTEMBER 1, 2021

The product growth wave is swelling, and it’s poised to slam into SaaS companies of all types. This product-focused approach isn’t just changing how SaaS businesses sell; it’s redefining the way the whole company operates. In the past, many SaaS companies relied on market-led growth or sales-led growth strategies.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Intercom, Inc.

MARCH 25, 2019

“The last thing that you give attention to is what happens when a customer tries to leave” The SaaS industry, unfortunately, is not immune to these poor experiences. Of course, when you’re working in a startup or high-growth SaaS company, the focus is often on maximizing active users and increasing revenue. Be memorable.

User Testing 183

User Testing Customer Feedback Customer Experience Feedback Software 183

ProductPlan

JUNE 11, 2019

An outcome-based roadmap sounds like a good idea. Instead of a long list of context-free features and enhancements the roadmap is constructed to accomplish specific goals critical to the success of the business. The Problem With Outcome-Based Roadmaps. Any company can create new technologies.

Roadmap 85

Roadmap Weak Development Team User Testing Product Research 85

PMLesson's Ace the PM Interview

DECEMBER 14, 2020

A common question for product managers, project managers, technical program managers, and software developers alike is what methodology to use given a project. Think about the complexity involved in developing and releasing a piece of software. This is where the actual software is built in the Waterfall methodology.

Technical Review 98

Technical Review Development Team Review Agile Software Review 98

ProductPlan

JUNE 8, 2021

Customer feedback—A door into what’s happening and the trends and evolution in the market. Is your solution meaningful to the customer or the business? The real test is how much they’re willing to pay for it, which truly shows how much they value the solution. Ideation & validation—Uncovers more meaning. Meaningful.

Product Research 98

Product Research User Testing Research Software Feedback Software 98

Bain Public

JULY 12, 2021

It's a bottom-up process; you attempt to solve a problem with the team, get a signal early and use it to construct the bigger picture. Don’t expect it to behave like a traditional software project. in-product feedback) as well as mitigating wrong prediction catastrophes through business logic and UI safety nets.

Artificial Inteligence 52

Artificial Inteligence Data Visualization Feedback Software Product Research 52

UX Planet

DECEMBER 15, 2023

They can provide feedback, recommend resources, and even offer training sessions. Personalized Feedback: One of the most beneficial aspects of having a mentor is receiving personalized feedback. They can offer constructive criticism tailored to your specific needs, helping you grow and improve in targeted areas.

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Positioning Feedback Software Research Software User Testing 52