Construction Management Onboarding KPIs Reporting Tools 
Gainsight
AUGUST 29, 2023
Customer Success (CS) has become a mission-critical discipline in SaaS and beyond, with 97% of the companies we surveyed this year reporting that they have a Customer Success function. In other words, if you’re reading this, chances are you use a Customer Success management platform. But do you have the right one?
Userpilot
MARCH 16, 2023
Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. UserGuiding is a cloud-based digital platform that provides onboarding solutions for teams.
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Mironov Consulting
MAY 2, 2019
Product are products, yes? When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To share data with partners.
Gainsight
JULY 5, 2022
It’s about product-led growth. Though churn reduction (indicated by 83% of respondents) and product adoption (stated by 81%) were top priorities for companies during the pandemic, 45% of companies actually let their CS org drive renewals and other expansion efforts. . Ready to provide education for onboarding and customer usage.
Gainsight
OCTOBER 7, 2022
That’s because when companies are looking to optimize the customer journey for conversion, renewal, and expansion, they achieve the best results when Customer Success and Product Development are working together. But Product typically has the hard data, derived from tracking customer actions in-product. .
Mironov Consulting
JUNE 27, 2019
My last post briefly listed some broad responsibilities of product leaders which are distinct from the direct work of managing individual products. Defining my label carefully, a “product leader” is someone who manages a team of product managers. 2] Driving Strategy, Tooling and Outcomes. [3]
Gainsight
OCTOBER 1, 2021
Operations are in perpetual motion, managing every activity of the daily business. And where are the strategies, metrics, and oversight to know that they performed accurately? There were even some hired as administrators of the new CS or CRM platform. Often, people can get caught up in the whirlwind of day-to-day management.
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