Gainsight

MAY 13, 2021

According to the newly published “2021 Market Guide for Customer Success Management Platforms,” Gartner has seen a “steady growth” over the past five years in the number of inquiries they’ve received on the topic. The expansion of Customer Success, as a practice, into industries beyond technology. It’s definitely worth the read.

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Userpilot

JANUARY 9, 2024

Put it all together in a shareable UX audit report. There are several UX audit tools to consider when looking for options. Here are the 10 usability best practices about key user flows to keep in mind: Communicate system status so users know what is going on. Keep error messages simple and include a constructive solution.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

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PMLesson's Ace the PM Interview

MAY 14, 2021

Becoming an engineering manager is the first step into the big world of management for many software engineers. Engineering managers are tech experts and great leaders. That is why we wrote this article to give you an overview of the transition from software engineer to engineering manager.

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PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Software engineers have the option to stick to software development at higher and higher levels. Or they may decide to move into management later in their careers. Different software engineers work on different kinds of technical projects.

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Mironov Consulting

MAY 2, 2019

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To meet customer expectations for consumer-like software usability.

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Intercom, Inc.

FEBRUARY 4, 2020

This will more easily allow our customers to transform their data into valuable performance reports and business insights. We often talk about our mission of making internet business personal – how we want to help companies foster better relationships with their customers through powerful, thoughtful technology. Usable: Easy to use.

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eG Innovations

JUNE 9, 2022

Vendors such as Citrix now advocate the use of technologies such as Terraform and Ansible for deployments. IaC and How it Relates to Monitoring Tools. As a result, IaC may now define how infrastructure should auto-scale up or down to service the needs of applications. additional servers) to service increased demand.

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Reporting Tools Data Visualization Artificial Inteligence Product Research 52

The Product Coalition

MARCH 23, 2022

A Product Framework from Concept to Delivery: Part 1 Why “FE²AR” As a technology executive, I have seen my share of successful and not-as-successful products. From a Product Management and Strategy viewpoint, I believe internalizing this fear of failure drives some of the best outcomes for the organization and its customers.

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Framework Reporting Tools Technical Review Systems Review 121

Product Innovation Educators

AUGUST 22, 2022

Insights on product strategy and customer research for product managers. Today we are looking at product management work through the eyes of a CEO, exploring several topics together. The CEO joining us is Matt Young, CEO of UserVoice, the first product feedback and research tool for software companies.

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Brian Balfour

AUGUST 9, 2023

You want to facilitate transparent, direct, and constructive conversations. The CEO Report to The Board. Here are real examples from both Dave and I: Breakdown Of The CEO Report Shape The Conversation The purpose of the CEO Report is to use it as a tool to shape the board meeting conversation. Never bury the lead.

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Userpilot

MARCH 16, 2023

TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. UserGuiding is a cloud-based digital platform that provides onboarding solutions for teams. The platform allows you to build product tours and walkthroughs without any coding. What is UserGuiding?

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Analytic Tools Feedback Software Data Visualization Reporting Tools 98

The Product Coalition

MARCH 5, 2024

Technology development is wrought with inefficiencies, blockers, and hiccups. While we can focus on better project management, helping to organize and empower people as the most valuable asset of any company is the purpose of any agile method. Technology development is cognitive work. People are by far the messiest variable.

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The Product Coalition

MARCH 28, 2022

I stumbled upon a bunch of product management memes while preparing for a talk. the conventional wisdom is that always building what upper management tells you to build is bad, and that ideas should be bottoms up and coming from those closest to the customer. I’ve written about how to critique design constructively here ?—?PMs

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UX Studio

MAY 30, 2023

Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. Mobile payment systems are a good example of this. How can we make users feel safe regarding products and services? Trust is a crucial factor for a business to grow.

UX 97

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Intercom, Inc.

AUGUST 27, 2020

From the new services that legacy businesses are bringing to market to the metrics being used to fight churn, everything must be designed around the customer. years, the subscription economy has grown more than 350% , according to a report from the company – and its author Carl Gold, Zuora’s Chief Data Scientist, gets to see it all unfold.

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UX Studio: Product Management

JUNE 23, 2020

Zignaly is a cryptocurrency trading platform that helps investors make the right trades by either copying other traders (copy-trading) or receiving trade suggestions based on technical and fundamental analysis (signals). On our side, we had one UX designer and one UX researcher, the latter of which also taking on the role of project manager.

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Research Software Feedback Software Reporting Tools User Testing 66

Revulytics

APRIL 17, 2019

Make Sure Your Software Usage Analytics Solution Was Designed For the Job. Most software companies want to know more about how their customers and trial users are engaging with their software. The solution has a name: software usage analytics. The solution has a name: software usage analytics.

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Data Visualization Analytic Tools Reporting Tools Feedback Software 66

Department of Product

OCTOBER 26, 2023

Discord’s senior product manager, Mason Sciotti, says the company has known how valuable its open API has been since its inception, and the app store is a natural extension of that. Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance.

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Product Talk

FEBRUARY 12, 2020

Ask 100 product managers how they ended up in their roles and you’re unlikely to hear the same career trajectory repeated twice. Ask 100 product managers how they ended up in their roles and you’re unlikely to hear the same career trajectory repeated twice. Meet Lisa Orr, Senior Product Manager at Airship. Tweet This.

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Gainsight

JULY 5, 2022

This is one of the reasons why we constructed “Gainsight’s Guide to Building a World-Class Customer Success Operations Organization.”. For every five Customer Success Managers (CSMs), you’ll need to start developing smart processes for running your team. Designing the Systems and Processes.

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Userpilot

DECEMBER 11, 2023

Userpilot can help you identify mental models with analytics reports or user feedback, align them using no-code flows, and proactively keep customers in the loop through announcements or resource centers. In short, maximize cross-platform icon consistency to ensure that your system works in line with user expectations.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools User Testing 105

Mixpanel

MARCH 30, 2020

Latest studies note that only 35% of product manager roles are filled by women, and most of those roles are entry-level positions, meaning they are often removed from influential decision making. Meanwhile, if you’re looking to start or advance your career in product management, check out AWIP’s job board. Let’s dive in.

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Analytic Tools Feedback Software Reporting Tools User Testing 116

Product Innovation Educators

JANUARY 29, 2024

How to become an emotionally fit product leader We are talking about mental health for product managers and leaders—specifically product managers moving into leadership roles and those who are already in leadership roles. Summary of some concepts discussed for product managers [2:55] What is emotional fitness?

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The Product Coalition

DECEMBER 23, 2023

Source: [link] “This was followed swiftly in 1729 by the construction of East India House on Leadenhall Street in London , which acted as the HQ for East India Trading Company and its legions of workers. Here’s what we’ve uncovered. Source: K2 Space The Admiralty Office. Source: K2 Space A Taylorist Inspired Office. Apple Park.

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Ronke PM

FEBRUARY 13, 2024

In order to build products and solutions that serve diverse communities successfully, we need leaders, product managers, and cross-functional team members to represent them. Occasionally, I evaluate products and solutions I use in my daily life. Being a product leader is a profoundly humbling and privileged opportunity.

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Reporting Tools Customer Experience Leadership Research Software 52

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Escalation: Raising issues (usually to your manager or a superior).

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

Userpilot

DECEMBER 11, 2019

Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise).

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Data Visualization Feedback Software Research Software Analytic Tools 59

Amplitude

JULY 13, 2020

PopJam is a social platform that is built from the ground up to be safe, appropriate and fully anonymous for kids. A critical concern for any platform is the product analytics you use to measure and learn. In the PopJam team, we started with a solution that we rolled ourselves. Initially, it seemed like a great solution.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Userpilot

APRIL 29, 2024

It encompasses programming languages, frameworks, databases, product analytics tools, etc. In this guide, we’ll explore the definition, components, and essential building tips for constructing a robust tech stack! TL;DR A tech stack refers to the collection of technologies utilized in developing an application.

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Analytic Tools Data Visualization Reporting Tools Definition 52

The Product Coalition

MAY 8, 2023

This new architectural phenomenon was made possible by the invention of electric lighting, air conditioning systems and also the telegraph system which meant that offices no longer had to be situated beside factories.” We performed some historical research on the evolution of office design. Here’s what we’ve uncovered.

Fractional CTO 102

Fractional CTO Research Software Reporting Tools CTO 102

Gainsight

SEPTEMBER 8, 2020

How to manage and operationalize scale. . A division of VTS , IntelliShift helps organizations leverage the power of IoT telematics through modular solutions designed for connected vehicle and asset management operations. . Scale with technology. Another pressing problem plaguing customer success? Engagement. Outcomes.

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Feedback Software Reporting Tools Data Visualization Customer Experience 52

The Product Coalition

JANUARY 11, 2024

Reporters and Educators — Not Pundits and Commentators If you value what Product Coalition does as an education community, learn about the types of writers we support. Emphasis on constructive perspectives and opinions. The focus — report stories on work activities, research and insights. More about that later.

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The Product Coalition

JANUARY 12, 2024

Reporters and Educators — Not Pundits and Commentators If you value what Product Coalition does as an education community, learn about the types of writers we support. Emphasis on constructive perspectives and opinions. More about that later.

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The Product Coalition

NOVEMBER 30, 2022

But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. There are plenty of software products that start with a solution that is “possible” and “innovative” but has nothing to do with how people actually behave. It seems so simple!

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User Testing Product Research Research Software Customer Experience 137

Gainsight

JANUARY 17, 2020

6 Customer Feedback Processes from Product Management Experts. They surface challenges and try to create a solution for the customer. What’s unique about CampusLogic is that our customer success, product, and engineering teams all report to me (COO). Product Manager | Blend. Chris Chumley. Clement Kao.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Bain Public

MAY 21, 2018

Tomorrow’s Product Managers Will Need Solid Data, Model, and Problem Understanding. When people talk about Product Management of the future, the first theme that comes to mind is artificial intelligence (AI). There’s no doubt that delegating parts of the software development process to machine learning models is going to be mandatory.

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