bpma ProductHub

JULY 5, 2016

It is an intrinsic characteristic, meaning it doesn’t depend on any title, position, or resources. By exercising boldness in the face of uncertainty you add to your overall charisma regardless if you are right or wrong in your position, it is the action that matters. If you don’t believe in your position – why should others?

Research Software 170

Research Software Construction Reference User Testing 170

Userpilot

OCTOBER 31, 2022

This article will examine negative personas, what makes them essential for SaaS businesses, and how you can build one. Userpilot helps you collect user data in-app and collect direct feedback from users via microsurveys. These can be people in accounting or management positions who are unlikely to decide in favor of your product.

Feedback Software 97

Feedback Software User Testing Research Software Data Visualization 97

UX Studio

MAY 30, 2023

Mobile payment systems are a good example of this. Trust heavily influences their adoption as these systems store users’ financial information so that people can pay through mobile devices instead of the usual cash or card. Moreover, knowing your audience enables you to engage with them on their preferred platforms.

UX 97

UX Reporting Tools Data Visualization Research Software 97

Ronke PM

MARCH 26, 2024

These leaders understand that bringing effective products, solutions, and services to market requires consensus building and engaging cross-functional teams in the journey. Product leaders must influence and engage all stakeholders, from sales and technical support to client success, design, research, marketing, and engineering.

Weak Development Team 59

Weak Development Team User Testing Product Management Product Manager 59

Userpilot

JUNE 7, 2022

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. Have a pricing strategy that encourages users to engage with your product.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

UX Studio

AUGUST 8, 2018

The Route4U is an app for people with disabilities which aims to make transportation equally easy for everyone. We also had a very tight deadline to have a positive impact on the product. Enter the Route4U app. Using this app, people with different issues can plan a journey and find places suitable for their needs.

Research Software 82

Research Software Analytic Tools UX Product Research 82

Userpilot

NOVEMBER 14, 2022

Don’t limit your research to just current and past customers. Follow these best practices by James De Roche , a well-known SEO expert & founder/CEO of Lead Comet, to research viable business niches using SEO. Conduct keyword research from the very beginning to avoid language problems. Keyword research volume.

User Testing 98

User Testing Data Visualization Research Software Customer Experience 98

Bain Public

FEBRUARY 13, 2023

Paul Ortchanian, CEO of Bain Public The SOAP™ approach uses product mission, product blueprint and roadmap pillars to create knowledge and build product strategies that add value, respect stakeholders' opinions while getting teams' buy-in optimizing product delivery through iterative releases.

Research Software 52

Research Software Framework Roadmap Government 52

The Product Coalition

FEBRUARY 12, 2024

I worked in healthcare technology at the time. Side Note: Asking why and how a roadmap was constructed in a certain way also makes a great product manager interview question. Strategy —  Is there a clear strategy behind the product and the roadmap? Pull your data, research, and slides into a story.

Technical Review 117

Technical Review User Testing Product Research Customer Feedback 117

Roman Pichler

JULY 6, 2021

When you become a head of product, you move into a line management position. Instead of creating, for example, product strategies and roadmaps and tracking KPIs , you should help the people on your team acquire the right knowledge and develop the right skills so that they can carry out the relevant work on their own.

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User Testing Product Research Weak Development Team Customer Experience 156

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience. Web development strategies for successful redesigns. The three-step process of a UX Audit involves research, evaluation, and execution. Assess your current website. Why redesign?

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

Gainsight

MAY 7, 2021

10 strategies for developing a mindset to help you better navigate challenging customer interactions. It starts with preparation, of course, but it also takes some practical strategies and mindset shifts to respond to a challenging customer calmly, professionally, and effectively. Where Do Difficult Customer Conversations Come From?

Customer Experience 63

Customer Experience Research Software User Testing Strategy 63

Product Talk

SEPTEMBER 20, 2023

The opportunity solution tree helps visualize all the work that goes into continuous discovery. And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them.

Data Visualization 250

Data Visualization Analytic Tools Research Software Product Research 250

Userpilot

APRIL 25, 2024

We cut straight to practical, usable examples you can immediately incorporate into your user research or interviews. Learn not only what powerful open-ended questions look like but also the key strategies behind crafting them. With bespoke logic and survey analytics, it’s the perfect solution for collecting in-app feedback.

Research Software 52

Research Software User Testing Feedback Software Analytic Tools 52

Product Innovation Educators

JULY 19, 2021

The study researches the factors that differentiate successful product teams from the rest of the pack. Companies of all shapes and sizes from around the world participate in our research. For this study: 49% of survey respondents work in the technology industry. 10:03] Importance of strategy. 13% in consumer products.

Product Research 105

Product Research Research Software Product Management Product Manager 105

Haines-Group

SEPTEMBER 19, 2023

Here the acronym stands for: M essaging, V alue-proposition, and P ositioning Think of it as the “Marketing MVP” These “MVP” elements are foundational to strategy and absolutely critical to the product’s ultimate commercial success. Defining “MVP” Start with Positioning. What features let the product deliver on that positioning?

User Testing 78

User Testing Product Research Differentiation Construction 78

People-First Product Leadership

APRIL 24, 2024

By leaning into the positive, you instinctively start to relax. Turn on your best smile, be positive, and thank the person for the opportunity to (re)state the reasoning. As Johnny Miller of Nervous System Mastery says, you design your environment — and then your environment designs you in return.

CTO Coach 59

CTO Coach Data Visualization Customer Experience Research Software 59

The Product Coalition

FEBRUARY 26, 2021

Being present and responsive during periods of crisis is a great strategy. Branding Branding is essential to a winning creative strategy but is often overlooked in the small business model. Research demonstrates that firms who maintain or accelerate customer-centric philosophies consistently outperform firms that do not.”?—?

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User Testing Marketing Research Software Entertainment 107

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. You have surface level: you’re completely dir ected, you are given a solution and you design the solution.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Modus Create

JANUARY 12, 2021

The speed at which the economic landscape shifts has been increasing since the industrial revolution and the emergence of consumer technology. The construction and reconstruction of these pillars must be done continuously, in tandem, and requires effective dialog between all stakeholders in an organization.

User Testing 59

User Testing Customer Experience Technical Review Customer Feedback 59

The Product Coalition

MAY 27, 2020

Bringing in fresh energy and creativity, we create space for everyone to be involved in shaping the future and making a positive impact.” What brought you to ‘agile?’ “ Christiaan : A friend of mine started a software company. He sold solutions, I developed them. I was responsible for managing software development projects.

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Agile Feedback Software Research Software User Testing 78

Amplitude

SEPTEMBER 5, 2017

With new apps and platforms, the face of tech is changing quickly. A product is no different from a well-constructed story. For instance, if you have a weight loss app it makes more sense to add a calorie counter versus a sleep tracker. Understanding app release trajectories. Editorial mindset.

Analytic Tools 71

Analytic Tools Research Software Reporting Tools Data Visualization 71

UX Studio: Product Management

OCTOBER 18, 2023

As individuals (researchers or designers), we can be the best employees, highly skilled , and the best in our field, but a UX project usually requires collaboration. For example, taking others’ perspectives fosters creative problem-solving and increases positive emotions that contribute to high-quality work.

UX 54

UX Feedback Software Research Software User Testing 54

Ronke PM

FEBRUARY 13, 2024

In order to build products and solutions that serve diverse communities successfully, we need leaders, product managers, and cross-functional team members to represent them. We are placed in a defining moment where we can employ intellectual bravery and fortitude to build products, solutions, and services that can improve people’s lives.

Reporting Tools 52

Reporting Tools Customer Experience Leadership Research Software 52

Intercom, Inc.

APRIL 1, 2021

She joined the ranks in early 2019, after spending 16 years at General Electric working as a director for its technology and healthcare programs and leading the Women in Technology initiative to address the gender imbalance in technical fields and get more women involved. Then, I led an initiative for GE for women in technology.

Research Software 223

Research Software Customer Experience Healthcare Data Visualization 223

UX Planet

FEBRUARY 21, 2024

I’m sharing my insights and surprising parallels that I encountered during the courses on Systemic Design and Designing Resilient Regenerative Systems. It was a really insightful and encouraging journey through complex systems! Systemic design I’ll not go into details on what systemic design is.

Research Software 97

Research Software Feedback Software Government Differentiation 97

Bain Public

MARCH 20, 2021

Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat." - Sun Tzu. And, using what go-to market strategy. Product development is where you’re translating product strategy into reality, namely the tactical decisions for a series of major roadmap initiatives.

Development 52

Development Product Research User Testing Product Management 52

Mind the Product

JANUARY 20, 2017

Jason Fleitz is Director of Web Operations at LivePerson, where they develop products such as LiveEngage- a platform that gives companies the ability to engage with their customers anytime on web sites, mobile and social networks. Building Relationships, Trust, and Transparency.

User Testing 70

User Testing Product Research Development Feedback Software 70

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. That question has been on Will Larson ‘s mind for a long time.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Mironov Consulting

JUNE 27, 2019

2] Driving Strategy, Tooling and Outcomes. [3] I measure this in ratios: how many “makers” (including developers, designers, DevOps, researchers) are lined up against each product manager? Over-allocated product managers are forced to cut corners, usually on direct customer validation and on product strategy.

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

Mironov Consulting

JANUARY 17, 2019

Many CEOs tell me that they (personally) are the best-informed people within their companies about what customers need , and they (personally) are best positioned to drive decisions on product priorities. Sales calls are not good research opportunities. To pitch what we have available. TO GET TO YES.

User Testing 97

User Testing Customer Feedback Customer Experience CTO Coach 97

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Bain Public

MAY 20, 2021

Taking constructive criticism from your team is important because they can sometimes see flaws that you can’t! Rethink your meeting strategy Be aware that everyone has different personality types and learning styles. Instead, rethink your meeting strategy. Written and researched by Jessica Scandaliato. Be that glue!

User Testing 52

User Testing Product Management Product Manager Feedback Software 52

Userpilot

NOVEMBER 29, 2022

By the end of this post, you’ll be armed with enough knowledge, the right tools , and be inspired by great user onboarding examples to build engaging onboarding tours. Our customer success platform, Userpilot enables you to create product tours, build interactive walkthroughs, and measure the success of what you’ve built.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Intercom, Inc.

JULY 19, 2022

We study our customer’s wants, needs, and behaviors so we can deeply understand their problems and provide the right solutions. Research and data science play a major role in surfacing holistic insights about our customers and ensuring we’re building products that drive real value. We needed to build for high performance.

Data Visualization 118

Data Visualization User Testing Research Software Product Research 118

Intercom, Inc.

APRIL 26, 2022

Unsure where to start optimizing your customer experience strategy? Omnichannel strategies bring offline, desktop, mobile, tablet, and any other relevant channel together for one, holistic experience. With Intercom, you can connect the Shopify app , allowing customers to check their order status right inside the Messenger.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219