Userpilot

MAY 8, 2024

Have you been struggling to engage users and keep them coming back to your product? Or are you looking for ways to expand your user base to new demographics? In either case, using a product analytics tool to perform user needs analysis is the way to go. Why analyze user needs for your target audience?

Customer Feedback 81

Customer Feedback Data Visualization Customer Experience User Testing 81

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it?

Data Visualization 87

Data Visualization Feedback Software Customer Feedback Customer Experience 87

Alchemer Mobile

MAY 7, 2020

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Self-service support.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Reporting Tools 84

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies.

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies.

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Indicative

JULY 14, 2020

Data is known to be the world’s most valuable resource. The challenge, according to Deloitte, Duke University, and the American Marketing Association is a lack of alignment between data and decision-making. To answer this question, you need an analytics solution that captures and visualizes user journeys.

Data Visualization 137

Data Visualization Analytic Tools Reporting Tools User Testing 137

Userpilot

NOVEMBER 18, 2023

Knowing what your users like or dislike about your website or app can be extremely helpful, and user path analysis helps you uncover that. You can discover what paths your users take the most, and why, along with which paths they avoid or drop off from. So let’s look at how you can use user path analysis to your advantage.

Data Visualization 93

Data Visualization User Testing Customer Feedback Analytic Tools 93

Userpilot

JANUARY 26, 2021

Customer journey analytics is your greatest resource in making sense of your user data. But can you take action on those insights? If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest. What Is Customer Journey Analytics?

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” It keeps us focused and ensures that we create value for the business while meeting customer needs. said “Never.”

Product Research 193

Product Research Data Visualization Customer Feedback Weak Development Team 193

Userpilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. TL;DR Users interact with the product across different channels, so make sure to provide consistent experiences and messaging at all touchpoints.

Feedback Software 76

Feedback Software Analytic Tools Customer Feedback Data Visualization 76

Userpilot

NOVEMBER 29, 2023

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. Now, heatmap alternatives offer greater insight into user behavior and preferences. This article shows you six of the best tools to use. What is a heatmap?

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Embedded Analytics 79

Reveal

AUGUST 1, 2022

Reveal Embedded Analytics. Choosing the right embedded analytics solution to partner with is crucial. Nowadays, it is quite evident that businesses’ success heavily relies on data insights that embedded analytics software can provide them with. Alternative embedded analytics solutions Features comparison.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

JULY 18, 2023

The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money. Roadmapping software visualizes and plans product development over time, facilitating coordination and alignment across teams.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Reporting Tools 86

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 72

Analytic Tools Feedback Software Research Software Customer Experience 72

Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. Logi Analytics is one of the first white-labeled/OEM embedded analytics providers for small-to-medium-sized businesses. But is Logi Analytics the right embedded analytics solution for your organization? Logi Analytics Overview. The Pros of Logi Analytics. Why choose Reveal?

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. The future of support is here.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Mixpanel

NOVEMBER 2, 2023

What if I told you that most seed-stage startups—even those at the forefront of AI—are way behind on analytics? The reason is obvious: When you’re a small team, like we are at Consensus , you have a million things to prioritize, so it’s hard to find the time to invest in work that your users aren’t asking for.

Data Visualization 75

Data Visualization Analytic Tools Startups Reporting Tools 75

Amplitude

NOVEMBER 9, 2020

They’re product/marketing hybrids who have learned how to capture and read customer data in real time. In more than 20 years as a consultant helping businesses achieve digital transformation , I’ve noticed that successful growth hackers approach customer data in a radically different way than legacy enterprise businesses.

Data Visualization 90

Data Visualization Customer Feedback Analytic Tools Customer Experience 90

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? What is customer feedback software?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? You can collect heaps of data but they won’t be of any use if you don’t know what to do with them. SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. What is SaaS analytics?

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 95

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? Research democratization empowers staff at every level to make data-driven decisions. It also helps them better understand user needs and preferences and fosters a customer-centric culture. Start data democratization by defining research needs and goals in your SaaS.

Data Visualization 85

Data Visualization Research Software User Testing Product Research 85

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. What is UX analytics? how many times the user clicks on the button.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Indicative

JANUARY 6, 2021

Continuing to climb in G2’s quarterly industry rankings, Indicative was again named a Leader in Customer Journey Analytics by G2 in their 2021 Winter Report. Indicative provides actionable insights in seconds that empower teams to optimize customer engagement, increase conversion, and improve retention.

Data Visualization 101

Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

UX Studio: Product Management

AUGUST 1, 2021

Of course, your goal is to get more and more users and engage them with your application. But how can the user experience of your product help? How can you measure if your users are engaged? How can you measure user experience? Let me show you how to use data to improve your product. The design was fabulous.

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. The source predicted that the value would surpass $107.5

Data Visualization 104

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 104

Valerian Tech

MAY 30, 2023

Introduction In the competitive landscape of e-commerce, leveraging data analytics has become crucial for businesses seeking sustainable growth. Efficient data analytics allows e-commerce companies to gain valuable insights into customer behavior, optimize their operations, and make informed business decisions.

Data Visualization 52

Data Visualization Analytic Tools Fractional CTO CTO Coach 52

Userpilot

JANUARY 11, 2024

TL;DR The Hamster Wheel : teams often chase one feature after another without linking them to user needs , resembling a hamster wheel. Solution : create an outcome-based roadmap by identifying customer needs and wants. The Ivory Tower : teams that stop consulting customers build products that don’t meet market needs.

Data Visualization 102

Data Visualization Feedback Software Analytic Tools User Testing 102

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. TL;DR A conversion funnel leak is a point in the customer journey where potential customers drop out of the process before taking the desired action. Slow response to customer queries. Customer journey stages.

Data Visualization 92

Data Visualization User Testing Analytic Tools Feedback Software 92

Lenny Rachitsky

MAY 30, 2024

His most recent book, The JOLT Effect , focuses on overcoming customer indecision—one of the biggest challenges to closing deals. They don’t think about what’s keeping a customer up at night; they think about what should be keeping a customer up at night.

Research Software 85

Research Software Analytic Tools Customer Feedback Feedback Software 85

Product Innovation Educators

JUNE 3, 2024

Mastering Market Research Techniques for Successful Product Management Watch on YouTube TBD TLDR Market research is essential for product managers to make informed business decisions and to create products customers love. Using multiple methods provides a more complete and insightful picture of customer needs.

User Testing 69

User Testing Product Research Market Research Data Visualization 69

Userpilot

APRIL 30, 2024

That’s just a couple of questions I asked Krzysztof Szyszkiewicz and Jakub Jukowski of Valueships , a leading pricing optimization consultancy. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software 92

Feedback Software Analytic Tools Product Research Data Visualization 92

The Product Coalition

AUGUST 6, 2021

One of the main examples of this are the customized software applications that companies are rushing to develop to allow them to better connect with their users. That said, the task becomes easier once you know where and how you ought to hire an engineering consultant. Let’s dive right in. by the year 2024.

Consulting 157

Consulting Reporting Tools Engineering Research Software 157

Amplitude

NOVEMBER 26, 2019

Generating data is easy. Data is often not accessible unless you can write code. People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. It doesn’t have to be this way.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model. What Is Saas? — Brief

Analytic Tools 119

Analytic Tools Data Visualization Reporting Tools Startups 119

The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations. Get Insights.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Userpilot

NOVEMBER 7, 2023

In SaaS, acquiring customers through marketing is not enough for sustainable growth. That’s why customer engagement marketing is an essential pillar, as it provides the building blocks for making customers stay, engage , and eventually become loyal advocates for your product.

Feedback Software 84

Feedback Software Analytic Tools Research Software User Testing 84