Indicative

JANUARY 6, 2021

Continuing to climb in G2’s quarterly industry rankings, Indicative was again named a Leader in Customer Journey Analytics by G2 in their 2021 Winter Report. Only Indicative connects directly to your data warehouse and excels at answering complex customer analytics questions in real-time—without having to rely on data teams or SQL.

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Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

Mind the Product

OCTOBER 11, 2018

Web and app analytics are fundamental to business these days. The analytics market is also highly competitive, with providers of all scales and agility fighting to get their three lines of code or SDK into your software. In most cases the answer – I confidently predict – is pretty much nothing. Where’s the Problem?

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Alchemer Mobile

MAY 7, 2020

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? In order to help, we’ve taken the liberty of compiling a list of the best mobile in-app feedback tools for you. Core mobile in-app feedback tools & solutions.

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Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? You can collect heaps of data but they won’t be of any use if you don’t know what to do with them. SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. What is SaaS analytics?

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Analytic Tools Data Visualization Feedback Software Onboarding KPIs 95

Amplitude

NOVEMBER 26, 2019

Generating data is easy. Data is often not accessible unless you can write code. People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. It doesn’t have to be this way.

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The Accidental Product Manager

DECEMBER 14, 2020

Is it possible that new sources of data will help product managers in hard times? Perhaps getting more data might be just exactly what you need to make it through this pandemic? The Power Of More Data. Just having access to the data is not enough. Image Credit: Wonderlane. Let’s face it: pandemics suck.

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Modus Create

SEPTEMBER 16, 2020

When you are in digital transformation consulting, a funny thing happens: you start seeing patterns emerge across clients in different industries and apps of different contexts. Our UX team noticed one such pattern: we are getting a lot of sales calls and clients that need visualizations of data. Suggested Data: Modites.

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Data Visualization Customer Experience Technical Review Systems Review 93

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. Always use both UX analytics quantitative and qualitative data for better insights.

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Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

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Userpilot

MARCH 29, 2024

How to identify a conversion funnel leak: Conduct feedback surveys and pair the results with actionable data from session replays, funnel , path , and heatmap analysis. Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Offer self-service support with a resource center.

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Data Visualization User Testing Analytic Tools Feedback Software 92

Userpilot

APRIL 22, 2024

17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success. The best customer success tools include Userpilot, ChurnZero, and Gainsight. Sending email sequences post-sign-up to guide customers through the product.

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Analytic Tools Feedback Software Research Software Customer Experience 72

The Accidental Product Manager

JUNE 19, 2023

A battle is brewing for your car’s dashboard screen Image Credit: may bird If you think about it, all of the screens in your life have already been claimed by someone. It’s the screen that is on the dashboard of your car. Your PC screen is owned by either Microsoft or Apple. Your phone screen is owned by either Google or Apple.

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Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. 1 The Data Science Roundup by Fishtown Analytics. It’s compiled by Tristan Handy from Fishtown Analytics.

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Data Visualization Analytic Tools Research Software Technical Review 101

Gainsight

MAY 23, 2019

Gainsight PX pairs deep SaaS product analytics with personalized in-app engagements that enable product leaders to deliver exceptional user experiences, continuously improve their offerings, and drive adoption of their most valuable features. Mobile Analytics & Engagement. Available now. Coming Soon. Renewal Center.

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Data Visualization Analytic Tools Reporting Tools Customer Experience 75

Indicative

JANUARY 25, 2021

While plenty of marketing and sales ink is spilled in that effort, the key is data. The answer to which features encourage free users to upgrade lies in your data. The reason why some user segments take longer to convert to paid than others is in your data. How to Connect Your Data With Indicative.

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Data Visualization Analytic Tools Customer Experience User Testing 64

eG Innovations

FEBRUARY 14, 2023

eG Enterprise collects metrics and applies tests to help the administrator detect, diagnose, and resolve performance deficiencies related to the data traffic in the environment. eG Enterprise also includes detailed diagnostics which provide additional problem insights to administrators, thereby easing troubleshooting.

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The Product Coalition

MAY 11, 2022

there are many ways to connect and organize metrics and dashboards. As a consultant on advanced analytics, I often hear, “ Our business metrics were rising. At approximately the same age of a product, its leader understands his data analytics is a mess and wants to align the metrics. And so he should.

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Data Visualization User Testing Customer Experience Analytic Tools 126

ProductPlan

FEBRUARY 8, 2022

Inability to process and learn from the flood of customer feedback and data pouring in. Analyzing, synthesizing, and automating data created or used by product management. For example, product managers must translate customer insights and prioritize them in the product roadmap. However, data flow alone is insufficient.

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The Product Bistro

DECEMBER 7, 2018

Way back, when I started the Product Bistro, I had a lot of spare time (between gigs), and I was using the blog to drum up some consulting, and piece work to fill in the gaps and time. In early 2018, I realized that I didn’t need to advertise my services, as I really didn’t have the spare time it would take to keep it fresh.

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Alchemer Mobile

APRIL 11, 2018

Editor’s note: As a follow up to the article from Ashley Sefferman that was written for the 280 Group blog last month, this month we’ve invited Roger Snyder from 280 Group to discuss how to turn the data these metrics provide into real insights to better manage your product strategy. Look at the Big Picture.

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Data Visualization Research Software Customer Experience User Testing 140

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We gathered all the insights you need to decide which agency is the best fit for your business. UI/UX design: This is our all-in-one service.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

OCTOBER 7, 2021

The Guides in the trial were made from dummy data. Guides are built in Pendo's proprietary design tool, despite the fact that numerous Pendo users preferred to keep using their old Chrome extension (which was grandfathered in 2019). The product insights and analytics from this part of Pendo are mostly vanity data.

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Data Visualization Analytic Tools Feedback Software Customer Experience 91

The Product Coalition

JUNE 11, 2022

Early in my career, I led the implementation of a supply chain analytics module from SAP (enterprise resource planning software). The analytics module sat on top of a software platform we already used. What every great consultant does?—?I file extracts, reports, and an interactive dashboard. What did I do?

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Userpilot

MARCH 1, 2022

Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. Process first, tool later. If your process is broken, a tool won’t fix it. Understand and coordinate needs across teams before running towards a shiny new tool.

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Analytic Tools Data Visualization Feedback Software Customer Communications 90

Amplitude

SEPTEMBER 25, 2019

It is one thing to wax philosophically about “translating strategy”, “using data”, and “aligned autonomy”, and another thing to make it happen in the real world at a rapidly growing company. I found myself writing stories, pulling together some analytics, doing ‘normal’ Product Manager things.

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Data Visualization Customer Feedback Strategy Dashboard 58

Userpilot

FEBRUARY 8, 2021

By combining these elements with your product analytics, you can get a complete picture of your most valuable customers. For an even more advanced segmentation, implement an NPS survey and compare that data with your revenue metrics. Segmentation is dividing a market or service based on common characteristics. Source: Canva.com.

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Analytic Tools Research Software Data Visualization Customer Experience 95

The Accidental Product Manager

FEBRUARY 27, 2023

Either the “low pressure” bulb on your dashboard lit up or you had a flat tire. Making Tires Smarter When customers are thinking about their tires, product managers would them to think about the tire jack, an air pump, and perhaps consider an algorithm as a tool for fixing flats.

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Data Visualization Artificial Inteligence Product Management Product Manager 65

The Product Coalition

DECEMBER 28, 2022

It is essential to develop both a mobile app and a web application to reach board customers and give them access to products and services. Sometimes, cross-platform development may not even be the best option for software projects including streaming, graphs, and dashboards. Execute protocols to secure data.

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Research Software Web Development Web Developers Development 129

Gainsight

SEPTEMBER 21, 2020

At Gainsight, we pride ourselves in using data to make better decisions for our customers and the community. Having completed 1000+ implementations at Gainsight, we have access to rich data and learnings to analyze how our Time To Value (TTV) has been trending over time and what causes delays in the metric.

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Reporting Tools Customer Experience Data Visualization Feedback Software 75

Revulytics

NOVEMBER 8, 2019

In a data-driven business world, pure instinctual decisions seem riskier than ever. It’s okay to follow hunches, but why not do so after consulting hard facts? Thanks to software usage analytics , software companies can look under the hood of their products and see which elements are adopted by users and which ones need tweaking.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 59

Mixpanel

OCTOBER 6, 2022

Oftentimes, if easily acquired customers have a poor product experience, it shows up in your marketing analytics. This connection is a bit harder to prove in Google Analytics since marketing attribution from organic traffic can be hard to trace. Your marketing team wants to read your product analytics reports.

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Data Visualization Onboarding KPIs Marketing Analytic Tools 59

Userpilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. All-in-one tools for product-led growth : Userpilot. Salesforce. Get a demo.

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Data Visualization Analytic Tools Feedback Software Research Software 83

Userpilot

FEBRUARY 3, 2021

Then, when you finally put together your user journey map and want to optimize your touchpoints and eliminate bad experiences, you can face two barriers: The Analytics Black Hole – Can’t see the forest before the trees. You can map your user journey relatively quickly with your data analytics and session recordings based on their stage.

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Analytic Tools User Testing Customer Experience Research Software 95

eG Innovations

JULY 17, 2020

These questions got me thinking about monitoring & scripts to take actions: Why would you ask for the ability to perform custom monitoring/data collection scripts instead of asking a vendor to support a specific functionality? What level of availability and performance data is displayed and what tasks/actions might be required?

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Feedback Software Reporting Tools Data Visualization Embedded Analytics 52

Innovatemap

OCTOBER 4, 2019

HR leaders can gather and monitor the utilization rates and data on offerings to know what’s working and what’s not. Automation & Self-Service. Automation & digitization have become a norm today as paper processes are being replaced with systems that allow employees some degree of self-service. Data & Analytics.

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Data Visualization Analytic Tools Artificial Inteligence Customer Experience 40

Bain Public

JULY 13, 2020

Since meeting at Techstars Montréal AI Accelerator in 2019, we’ve worked with Blaise Transit to provide them with the product leadership consulting, coaching, advice and support they need to bring their entire technical roadmap to the next level. See here for more on Blaise Transit’s COVID-19 on-demand solutions and analytics tools.

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Analytic Tools Data Visualization Feedback Software Technical Review 52

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. The tool can get a bit buggy. Then you're in the right place!

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Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 84