Gainsight

AUGUST 5, 2022

Using data and playbooks to mitigate customer risks. All CS professionals, no matter their level in the hierarchy, should be respected and trusted by their customers for the valuable insight they provide. Sometimes that valuable insight means you have to say “no” to the customer when they try to repeat flawed processes and practices.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I got my master’s in computer science back in Prague, then I ventured into the world of consulting and spent several years at Accenture.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Coalition

DECEMBER 13, 2021

Pro tactics: Relook the goals and strategy and brainstorm on visualizing the intent behind the pair of goals and strategies. I have been doing consulting and advising work with startups, so let me know if you have any questions about this article. That intent is your outcome.

Framework 148

Framework Startups User Testing Onboarding KPIs 148

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Bain Public

AUGUST 22, 2022

Second, to assist and work in collaboration with the rest of the Product Management team and third, to work in collaboration with our broader team – which includes UX/UI, Engineering and a team of Data Scientists. Measure the impact of the released features output through data. You can find a signal in the noise. Company Description.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Gainsight

APRIL 18, 2022

Tableau, a Salesforce company, is on a quest to empower people by seeing and understanding their data. Through the use of its self-service, visual analytics platform, Tableau has been aiding both organizations and individuals to make better, faster, and data-driven decisions with its advanced analytics capabilities since 2003.

Data Visualization 52

Data Visualization Technical Advisors Analytic Tools Customer Experience 52

Bain Public

JANUARY 24, 2022

Second, to assist and work in collaboration with the rest of the Product Management team and third, to work in collaboration with our broader team – which includes UX/UI, Engineering and a team of Data Scientists. Measure the impact of the released features output through data. You can find a signal in the noise. Company Description.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Bain Public

JANUARY 24, 2022

Second, to assist and work in collaboration with the rest of the Product Management team and third, to work in collaboration with our broader team – which includes UX/UI, Engineering and a team of Data Scientists. Measure the impact of the released features output through data. You can find a signal in the noise. Company Description.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Bain Public

JANUARY 24, 2022

Second, to assist and work in collaboration with the rest of the Product Management team and third, to work in collaboration with our broader team – which includes UX/UI, Engineering and a team of Data Scientists. Measure the impact of the released features output through data. You can find a signal in the noise. Company Description.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Userpilot

JULY 9, 2021

The Making of Product Managers by Lena Sesardic gives you eight actionable insights from 20 stories of real product managers who broke into product management from different fields. The Lean Product Playbook by Dan Olsen is a practical guide on implementing the Lean Product methodology based on years of Olsen’s consulting work.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Modus Create

MAY 11, 2020

However, this article is about opportunities and solutions, not about problems nor predictions. Here, in this two-part article series, you’ll find my thoughts about how the product community can help humanity, by sharing their experience in dealing with uncertainty, difficult decisions, emotions, and data. Second, Ego Sanitization.

Technical Advisors 72

Technical Advisors User Testing Technical Review Feedback Software 72

Gainsight

OCTOBER 1, 2021

Others were consultative, or they advised about technical needs. From Data and Processes to People and Systems, their responsibilities mirrored Sales Operations, step by step. Some may report to the Sales VP. Silos can be easily remedied with a shared campaign calendar and data governance agreement. .

Reporting Tools 52

Reporting Tools Technical Advisors User Testing Construction 52

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? Can you provide any interesting insights on being a female PM? And so the product perspective I really gave is: how can I bring this technical team to focus on and prioritize the right sets of problems that have the highest impact for users?

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

eG Innovations

JULY 2, 2021

We can deploy eG Enterprise either way: on-premises or as a SaaS service. More details of our SaaS service for Citrix monitoring are available here. to test the entire service delivery chain. Can this monitoring tool be used as an administrative tool, for example, with built-in commands or by adding customized scripts?

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

The Product Coalition

OCTOBER 21, 2019

As a project manager at an IT company working with many non-technical startup founders, our clients, I often get to resolve a variety of interesting issues that relate to technology and communication. for instance, in terms of security, personal data storage, server requirements, etc. Insight #1. Challenge 2.

Technical Review 60

Technical Review Technical Advisors Research Software Agile 60

Department of Product

MARCH 28, 2022

It is extremely difficult (and probably not advisable) to attempt to stay on top of all trends. It’s impossible for one person to do. And not all trends matter. For product people, we’re mostly interested in trends which impact the 3 core skill areas of product management: Technology Business Design So let’s tackle each of these separately.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

UX Studio

JANUARY 24, 2024

But I also advise designers not to oversee the business side of the relationship. This episode was recorded when Marília was still working with TalkDesk, and since then, she has moved to MalwareBytes as the Director of Research and Insights. Transcript Karthik: [00:00:00] Thank you, Marilia, for joining this podcast.

Research Software 63

Research Software Feedback Software UX User Testing 63

Business of Software Conference

NOVEMBER 26, 2018

We’ve used NPS to gather evaluation data for the conference for a seven years. Reporters are constantly calling you. An email experience with all of the best Gmail plugins built in natively and which was still somehow subtle, minimal and visually gorgeous. Our lowest score in that time was 82, our highest 94.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103