Alchemer Mobile

MAY 7, 2020

Their A/B testing capabilities can uncover how different changes and features impact success metrics such as purchase rates, trial requests, onboarding, survey results, and more. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Apptentive. Watch the full video here.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

APRIL 22, 2024

Sending in-app surveys to gather relevant feedback and iterate your strategy. Triggering exit surveys to understand reasons behind churn and improve customer experience. Collecting customer feedback through in-app surveys to understand customer’s sentiments about your product. Welcome survey example.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

bpma ProductHub

FEBRUARY 13, 2017

Actuation Consulting has been conducting research on what separates high performance product teams from the pack. Over the last five years our surveys, coupled with regression analysis by an independent statistician, have helped us to identify over 25 statistically significant contributors to success on product teams. Download here.

Reporting Tools 195

Reporting Tools Data Visualization Product Research Research Software 195

Userpilot

FEBRUARY 1, 2022

Appcues main features: flows (limited based on the plan you are on), checklists (available on the enterprise plan), NPS surveys data collection (with limited analytics sections), and events explorer (for tracking feature engagements with no code). First, the basics: Build an NPS survey in Userpilot. NPS survey response.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JULY 31, 2023

Trigger exit surveys to prevent and reduce churn. Instead, collect customer data with welcome surveys to understand users’ specific pain points and jobs to be done. Keep your welcome survey simple and concise—this isn’t the best time in the user journey for complex surveys. Welcome survey asking about the user’s role.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JANUARY 26, 2022

Analyze user sentiment data from NPS surveys to identify dissatisfied customers and adopt tactics to turn them into loyal brand advocates. Activation takes place when a user completes the key events in your product that lets them experience its value. NPS Survey. Analyze user sentiment data with NPS surveys.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Mixpanel

NOVEMBER 8, 2021

As a VP of Product at Roam Digital, a full service consultancy, I’ve had the opportunity to work on a wide range of B2B and B2C products. The Signal measures the association between a correlation event and a goal event, and it quantifies just how strong of a correlation there is. (For

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

The Product Coalition

OCTOBER 28, 2021

In addition, the insurance companies may not pay in the event of damage. The biggest obstacle is the security of IoT devices, as a study by the consulting firm Bain shows. European companies are evidently particularly security-sensitive: around half of the companies surveyed from Europe see cyber security as the central problem.

Data Visualization 146

Data Visualization Analytic Tools Systems Review Customer Experience 146

Userpilot

JULY 18, 2023

Such tools provide channels for users to submit active and passive feedback, like in-app and email surveys or in-app feedback widgets. Templates – they save you a lot of time as you don’t have to create support resources, workflows, or surveys from scratch. user/month Business – $24.99/user/month

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Intercom, Inc.

JUNE 9, 2020

If you’re not sure what to say or how to say it, consult with a few trusted members of your team. Strategy consulting firm Paradigm recently published a guide for managers on how to support Black employees , especially during this time. It’s better to be present and show empathy than not to show up at all.

Strategy 197

Strategy Feedback Software Customer Experience Reporting Tools 197

Intercom, Inc.

APRIL 8, 2020

As the situation escalated a few weeks ago we consulted our business continuity plans and thought hard about the challenges our business would face. Our paging metrics were good going into this event, and again when we looked at the volume of alarms firing over recent weeks, we were not seeing any real change.

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Userpilot

JULY 15, 2022

Likewise, about 75% of B2B buyers consult social media when making decisions. Sometime later, they attend a networking event where a former colleague talks about how x tool has helped them automate social media post scheduling. Send a “How did you hear about us” survey to new users. How did you hear about us?

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Intercom, Inc.

JUNE 17, 2021

I’m also based in Dublin, and I manage our employee events program globally, as well as our food program and our community. The people that we work with range from socio-spatial analysts to quantity surveyors, structural engineers, fire consultants, kitchen designers, acousticians, and everything else in between.

Research Software 207

Research Software Feedback Software Data Visualization Customer Experience 207

Usersnap

JULY 15, 2021

As for the other two methods: you can share the feedback form with a link, like a typical online survey, or install Usersnap’s browser extension to take screenshots and screen recordings of any webpage. Event-trigger based customer feedback. Just create an API log event for the list creation final “finish” button. Keep reading!

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. Every one of the ‘Big Four’ consulting firms known for their accounting prowess are now seen as experts in digital. What many savvy consulting leaders continue to realize is that business models are evolving faster than ever. Outcomes Over Hours.

Reporting Tools 58

Reporting Tools User Testing Data Visualization Research Software 58

The Product Coalition

OCTOBER 27, 2020

If running the cargo cult agile survey is the ‘inspection,’ then consider adapting your approach to being agile by kicking-off a discussion among the stakeholders of your organization’s endeavor. Download the Cargo Cult Agile Checklist What Is the Purpose of the Cargo Cult Agile Survey?

Agile 98

Agile Fractional CTO User Testing Reporting Tools 98

Userpilot

JANUARY 24, 2022

Welcome screens often outline the specific next steps that the customer will be taking after signup is complete (by segmenting and creating personalized in-app experiences for each use case based on the user interaction with your welcome screen micro survey). Next, consult your product analytics tool. Who were you trying to help?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

The Product Cafe

NOVEMBER 23, 2022

As leadership consultant Ashley Cox describes it, “I see outputs as the hard numbers, data, and metrics of doing business, while outcomes are the intangible results and human aspects.” 😬 We asked our guests a bunch of these hot questions at the recent ProductCafe event, but in rap form!

Customer Experience 52

Customer Experience User Friction Product Research Data Visualization 52

Gainsight

SEPTEMBER 8, 2020

At this event, Gainsight’s Kellie Capote , VP of Client Outcomes, speaks with Kristi Faltorusso , VP of Customer Success at IntelliShift. Build out a comprehensive RACI (Responsible, Accountable, Consulted, Informed) model to identify experience enhancements based on accountability and ownership to ensure meaningful customer support.

Feedback Software 52

Feedback Software Reporting Tools Data Visualization Customer Experience 52

Userpilot

JULY 26, 2021

NPS survey created code-free in Userpilot. Once a new user enters your product, greet them at the welcome screen with a micro survey. Sample micro survey on the welcome screen. Then pick two or three activation events for each user segment. Sample interactive walkthrough to an activation event. Net promoter scores.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Intercom, Inc.

DECEMBER 16, 2019

A survey from ITSMA and ABM Leadership Alliance found that 45% of marketers report seeing at least double the ROI compared to traditional marketing. Because ABM requires sustained, one-to-one relationships with customers, sales reps have to take a consultative approach to closing deals. Source: ITSMA and ABM Leadership Alliance ).

Reporting Tools 189

Reporting Tools Research Software Marketing Customer Experience 189

Pragmatic Marketing

JANUARY 10, 2017

The topic of customer advisory board (CAB) meeting agendas is a popular one at our training events and at other CAB industry events we attend. The top benefit of any CAB, according to member surveys, is the ability to collaborate with other members and the host-company executive management. By Rob Jensen. Introductions.

User Testing 70

User Testing Customer Feedback Feedback Software Customer Experience 70

Userpilot

APRIL 7, 2022

After updating the product, run A/B-tests and NPS surveys to catch and refine minor drawbacks. Open-ended surveys. Although GA lets you set up custom events to track down the user flow. By implementing heatmaps, session replay, or open-ended surveys, you understand where the users get stuck and why. What is UX analytics?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

NOVEMBER 15, 2021

It has several onboarding features like interactive product tours, feature highlights, onboarding checklists, NPS surveys, and much more. NPS surveys. You can jump on a free consultation call with us ! Your development team will need to do a bit more setup if you'll be using custom events. What is UserGuiding?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

The Product Coalition

MARCH 5, 2024

Being Agile is more about maintaining agility as a team to deliver products better as you face real-world events. Asking short questions about a specific practice in a snapshot survey can guide team leadership to the most valuable places to improve. Agile methods like Scrum are not a one-size-fits-all framework.

Agile 105

Agile Data Visualization Research Software Reporting Tools 105

Gainsight

JUNE 11, 2021

ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Major Takeaways: Customer interviews can reveal things that no survey or quantitative research really could. But it’s really important to go deep with these interviews.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Intercom, Inc.

AUGUST 18, 2021

Here, I’ll share why we decided to revamp our NPS strategy, what survey mechanics proved most effective, and how we’re delivering value by providing actionable customer insights across our company. Revamping how we do NPS surveys. NPS surveys aren’t new to Intercom – we’ve been running them in one form or another for years.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. Every one of the ‘Big Four’ consulting firms known for their accounting prowess are now seen as experts in digital. What many savvy consulting leaders continue to realize is that business models are evolving faster than ever. Outcomes Over Hours.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. Every one of the ‘Big Four’ consulting firms known for their accounting prowess are now seen as experts in digital. What many savvy consulting leaders continue to realize is that business models are evolving faster than ever. Outcomes Over Hours.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

Intercom, Inc.

FEBRUARY 3, 2022

He’s written New York Times best-selling books such as Talk Triggers and Hug Your Haters , hosted and spoken in hundreds of events, and founded Convince & Convert , a digital strategy consulting firm that helps businesses gain and keep more customers. Typically, you would send them a survey of some kind.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Good Product Manager

JANUARY 29, 2017

Survey: Product Management Tools. I’m conducting a survey of b-to-b product managers and what applications they do (and don’t) use. Take the 2017 SiriusDecisions Product Management Tools Survey now ! What tools and technologies do you use for product management? How well do they work? Louis (our 6th annual!).

Reporting Tools 60

Reporting Tools Product Management Product Manager Product Research 60

Good Product Manager

JANUARY 29, 2017

Survey: Product Management Tools. I’m conducting a survey of b-to-b product managers and what applications they do (and don’t) use. Take the 2017 SiriusDecisions Product Management Tools Survey now ! What tools and technologies do you use for product management? How well do they work? Louis (our 6th annual!). SFCQu1kJTD.

Reporting Tools 60

Reporting Tools Product Management Product Manager Product Research 60

Intercom, Inc.

JUNE 23, 2022

But G2’s Software Buyer Behavior Survey doesn’t just give us a glimpse of the market situation or the next high-growth company to look out for. So we surveyed and looked at trends that we saw through G2 Track. “When we asked in our survey, ‘What do you trust the most when you’re making decisions?’

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Amplitude

FEBRUARY 1, 2021

All of that anxiety, and in the grand scheme of things, launch day isn’t a be-all and end-all event. Your solution consultants will also need to draw up product walkthroughs and demos so that your product is easily usable from your users’ first session. Survey beta users to learn what they found enjoyable about your product.

Product launches 111

Product launches Strategy User Testing Product Research 111

BrainStation Product Management

NOVEMBER 27, 2018

According to a 2016 survey of 2,500 Product Managers , 71 percent of respondents held at least one professional certification in addition to an undergrad degree, and 76 percent considered continuing education very or somewhat important to their career. You need to be strategic and plan out your career in a way that leads to it.”

Product Management 68

Product Management Product Manager Weak Development Team Certifications 68

Alchemer Mobile

NOVEMBER 10, 2022

Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Apptentive also offers “codeless integration” through mParticle, without requiring customers to create a new series of events within their apps. This saves companies valuable time and resources. Apptentive.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

freshtrax

JULY 23, 2019

Statista Global Consumer Survey, 2019 ). 24% of survey respondents do not have a car permanently available in their household. Statista Global Consumer Survey, 2019 ). Mitsubishi UFJ Research and Consulting, 2018 ). Mitsubishi UFJ Research and Consulting, 20189 ). Mitsubishi UFJ Research and Consulting, 20189 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88