Product Innovation Educators

MARCH 27, 2023

Since retiring, Sally has started her own consulting business, Strategic Product Development, which focuses on the front end of the innovation process. The award started in 1988, and in 2004 the OCI committee was asked to write a chapter for the PDMA Handbook of New Product Development about the OCI award.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

Intercom, Inc.

FEBRUARY 25, 2021

Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Gainsight

AUGUST 5, 2022

Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Now CSMs are an integral part of almost every field of business.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. It’s more than “Training, Titles, Ceremonies, and Tools.”. From organizational silos to legacy technology. The big WHY.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

The Product Coalition

AUGUST 26, 2019

For software products : design interface, data sets, infrastructure ?? But less tangible services such as consulting often need productization to be commercialized.) For example, Uber developed Uber eats, based on modules such as its already established network of drivers and tech platform that can track and predict driving times.

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

Gainsight

APRIL 2, 2021

Yet, one cohort of CS leaders exists that I’ve found to truly be special snowflakes: Customer Success teams in companies that employ Product-led Growth strategies. Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Your Customers Need You to Put Yourself First: Listen to Them!

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91