Gainsight

AUGUST 5, 2022

Solutions Consultant or Presales Engineer: The role of a Solutions Consultant or Presales Engineer is a Sales collaborative role. While it requires more of a technical background, as a CSM, you come with the perspective of knowing the customer’s needs and goals. You can better advise on valid customer pain points.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Intercom, Inc.

JANUARY 14, 2021

Looking at how the best companies operate, Hubert and his team boiled down product excellence to three key areas of action: vision, strategy, and execution. A segmentation matrix can help product teams be laser-focused on both the long-term vision and the day-to-day plan. Use it to make better product decisions.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Gainsight

OCTOBER 1, 2021

Others were consultative, or they advised about technical needs. These questions are grouped together because they center on a particular quality: the vision to see the bigger picture. Over time, CS evolved when more CSMs and CS leadership looked to improve and standardize its practices, processes, and procedures. .

Reporting Tools 52

Reporting Tools Technical Advisors User Testing Construction 52

UX Studio

JANUARY 24, 2024

But I also advise designers not to oversee the business side of the relationship. I was a consultant, not part of the company. This process may use multiple interactions and multiple channels, meaning that we should be delivering a cohesive look and feel, messaging, tone of voice across all of our customers. So absolutely.

Research Software 63

Research Software Feedback Software UX User Testing 63